Facilitate the development and maintenance of crisis management, business continuity, and technology recovery plans throughout the Bank-s Suite of Applications.

Microsoft Dynamics CRM (customer relationship manager) Administrator - (November 2012 - August 2014)
Business owner who lead and implemented initial application set-up across each line of business.
Created security settings and user license infrastructure for all impacted units.
Designed, organized, and facilitated monthly application training.
Spearheaded quarterly system upgrades with Microsoft and Internal IT Development Team.
Provided ongoing maintenance for user licenses, password access, and re-set permissions.
Established and authored a system integrity procedure for Joiner, Mover, and Leavers.

Data & Customer Information Systems Manager - (January 2012 - April 2013)
Ensure Service and Operational Level agreements are place and aligned with current enterprise standards.
Monitor certain critical applications for assurance that all components are patched into necessary locations and are fully functional for day-to-day business activities.
Ensure all short and long term strategies are in place and aligned with enterprise strategies.
Review, Test, Maintain, and Approve any system applications updates or enhancements. Represent the application in business strategy discussions.

Banking Applications Trainer - (October 2008 - January 2012)
Determined and coordinated specific core banking application training needs with business managers and the Learning and Development team for the entire Midwest Bank systems.
Created and directed a detailed training strategy for the Fiserv suite of applications.
Wrote and implemented a 600-page training manual for the Fiserv Business Process Manager application. Responsible for implementation of document data standards.
Performed and monitored stress tolerance tests for maintenance for Customer Information Systems. Addressed training gaps and developed strategies to fill them.
Overall responsibility for the delegation of authority and teamwork collaboration for management of ShoreBank-s Customer Information System data modules.

Senior Business Analyst/Project Manager - Spectrum GFA July 2008 - October 2008
Responsible for coordinating project activities and delivery of Technical and Business Infrastructure.
Created an analysis template for monitor and review of the business requirements.

Associate/Investment Project Manager - JPMorgan Chase Bank April 2008 - July 2008
Developed an execution approach and project plan for a Multi-Million Dollar initiative.
Defined and purposed clear roles, tasks, milestones, budget and managed the project-s lines of activity and potential for success.

Senior Project Manager - Chicago Board of Trade June 2004 - April 2008
Developed processes to support front/back end office applications for CBOT.
Responsible for project management of technology related projects with focus on business and functional analysis.

Bank One (formerly First National Bank of Chicago) - Chicago, Illinois July 1990-June 2004

Assistant Vice President/Business Systems Analyst - (1999-2004)
Lead multiple bank conversions for Commercial and Retail Banking. Provided effective troubleshooting/production for support and problem resolution.
Assume responsibility for multiple Oracle database instances supporting variety Commercial Banking applications.
Installed and configured database software; designed physical database layouts; monitoring storage usage fragmentation.

First Level Officer/Operations Manager - (1995-1999)
Managed a staff of five full-time employees.
Supported a profitability environment, where Marketing Assistants and Bankers can track are rewarded for customer profitability.
Worked as the liaison for the Enterprise Customer Information System and the Corporate Bank Customer Information System. Responsibility for writing test scripts and data verification.

Division Coordinator - (1992-1995)
Responsible for data analysis and all administrative activities associated with Marketing and Customer Information Systems.
Performed daily maintenance for customers via the Bankers Workstation system both internationally and domestically.

Trading Products Group Technician - (1990-1992)
Managed the Bank-s standard settlement instructions, customer account maintenance and quarterly updates of the BIC Swift Directory.

Education
Tuskegee University, Tuskegee Alabama
Bachelor-s in Business Administration

First Chicago-NBD Managerial Supervisory College, Chicago, IL
Certificate in Management

University of Colorado School Of Business, Denver, Colorado
Business Analysis Certification

University of Colorado School Of Business, Denver, Colorado