TARGETING ENTRY-LEVEL HELP-DESK POSITIONS
Upcoming Bates Technical College graduate offering a strong academic background in IT combined with excellent internship experience as a help-desk analyst.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
Bates Technical College Tacoma, Washington
B.S. in Computer Information Systems (expected 12/14)
Concurrent Employment with College Studies:
Student Help-Desk Technician (2010 to 2012): Provide networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
Sales Representative, Comcast intern(2010 to 2011): Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer for both retailers (including multiple top 10 rankings out of a 100-member sales force).
Certifications: CompTIA A+, HDI Help-Desk Certified
Systems: CICS/ISPF/Mainframe, Unix, Windows 9X/NT/2000/XP/2K3, Novell NetWare, Mac OS
Databases: Oracle, ADB2, Relational Databases
Languages: Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java
Software: MS Project, MS Visio, MS Office, Lotus Notes
SALES MARKETING MANAGER
Java hut express Seattle WA - January 2013-December2016
Accomplishes business development activities by researching and developing marketing opportunities and plans, implementing sales plans, Managing staff ,Head of HR ,Training and scheduling handing ,Sales Strategies, Completed the most sales in the month of December 2015 and 2016 2 years in a row for top sales in the northwest region Top Sales team in Washington for the month of December . Created a great team strategy so our business could build customer base and now have a customer base that is huge we treat them all like family and we stay constantly in contact send and e-mail them with coupons and promos for every month and event. We make the Sales industry fun and creative we loved being a family at work and building a successful plan that brought us great bonuses and perks for employees and their family. Great events for our neighborhood customers and make sure that we provide the greatest customer service to make our business grow and our customers happy.
Pacific Northwest National Laboratory Richland, WA
Help Desk Analyst / Intern, 2012 to 2013
Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
Researched and developed knowledge-base articles for Lotus Notes issues, resulting in an increase in first-call resolutions of 20 additional calls per week that saved company $57K annually.
Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 90%).
Handled 30+ technical/mission-critical calls daily and consistently met high service standards.
Available for Relocation and Travel
|Last Resume Update||January 2, 2017|
|Resume File|| Linzi-Scott-jan-2017-RESUME.docx 14.33 kB|