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As an employee of Triton Systems I excelled in multiple positions which included roles as a Level II Help Desk Technician, International Accounts Manager and Technical Instructor. I’ve also trained/assisted Service Engineers and corporate executives in resolving ATM related issues within the retail and banking markets. As an International Accounts Manager, I managed several major international accounts spanning Europe, South Asia, Africa and Poland.

I possess over four years of Help Desk/Desktop Support experience with Stream International, MCI Communications and Triton Systems. My experience ranges from providing administrative support to call-centers and High Speed Internet based clients to supporting ATM manufacturing plants and Service Engineers in resolving technical issues within the ATM industry.

As a Sales Professional with MCI I received Presidents Club and Directors Club honors. Such status recognized sales professionals that rank among the organizations top five producers nation-wide. Also, as an Onsite Technician with MCI Communications, my project management skills were instrumental in expanding the call centers computer/telecom network. The call centers staff grew from 50 employees to over 300 within a one year period. Along with my responsibilities as a project manager I also provided manager level technical training. I assisted in maintaining a network supported by Windows 2003 Server, 5500 Series Cisco Routers and Windows XP based products. I also maintained the telecommunications network using PBX, Meridian Voicemail and CISCO (VOIP) telecom systems. I received Presidents Club and Directors Club honors as a Sales Representative representing the top five percent in sales for the company nation-wide for two consecutive years.

As an employee I would relish having the opportunity to embrace the companies’ corporate mission and join in adding to its successful future. Thank you for your time and consideration. I look forward to hearing from you soon!

Sincerely,
Marcus Andrews

Marcus Andrews
4216 Monterey Drive
Memphis, TN 38128 xxx@xxx.com xxx-xxx-xxxx
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Objective
I am seeking to sharpen my skills in an effort to grow within your organization. In turn, it would be my goal to assist in growing the customer base and assist in improving the organizations overall operational effectiveness and efficiency.

Skills
I possess over 10 years of technical experience which includes: Project Management, Onsite Technician (Computer Networking/Telecom Administrator), Technical Instructor, International Accounts Manager and Level II Customer Solutions Engineer. As a business owner I have been instrumental in managing projects and designing dynamic marketing solutions for small to medium size businesses.

Experience

2015 – Current UTS LOGISTICS LLC Memphis, TN
C.E.O. / Director of Operations
UTS Logistics LLC is a logistics company that specializes in transporting vehicles across the United States for dealerships, manufacturers, auctions, body shops, and private owners. As the Director of Operations I am responsible for ensuring that all transport requests are fulfilled accurately and efficiently. This includes managing the upkeep of the safety and transporting equipment being used. I am also responsible for overseeing the dispatching services, logistics and customer relations – to ensure that each vehicle is delivered accurately and efficiently – as promised.

2009 - 2014 Pendum LLC. Bartlett, TN
Level II Service Engineer
As a Level II ATM Service Engineer I am responsible for the installation/servicing of ATMs across the United States. I have been instrumental in training contractors and service engineers on the implementation of various ATM hardware/software upgrades associated with high profile clients such as Bank of America, Cardtronics, Global Cash and Valero Energy.

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2007 - 2008 Diebold Inc. Bartlett, TN
Level II Service Engineer
As a Level II Customer Solutions Engineer, I am responsible for the installation/servicing of ATMs and bank security equipment. These products include ATMs, DVR systems, bank security systems, cameras, vaults, money counters and more.

2006 - 2007 Triton Systems Inc Bartlett, TN
Technical Instructor

I served as a Technical Instructor for corporate executives and Service Engineers within the ATM manufacturing industry. Here I also served as a Level II Help Desk Technician and an Account Manager over international accounts.

Education
2004- Present Southwest Tennessee Community College
Memphis, TN
Pursuing A.A.S. Information Technology- Networking and Communications; NCR Certified; SQL DBA Certification; Project Management Certification; Crystal Reports 10 Certification; Advanced MS Office Suites; Visio; Forklift Operator Certification

PROFESSIONAL REFERENCES:

PENDUM LLC
DISTRICT MANAGER:
SHANE CANULLETTExxx-xxx-xxxx

PENDUM LLC
LEVEL II ATM FIELD SERVICE ENGINEER:
LIBERTO FORBESxxx-xxx-xxxx

PENDUM LLC
LEVEL II ATM FIELD SERVICE ENGINEER:
LARRY RICHARDSxxx-xxx-xxxx