Expert in Microsoft Office (03-13) Installing, repairing & troubleshooting POS/retail

Installing, troubleshooting & repairing windows systems, POS Remote Support, POS Configuration.

operating systems, Help Desk Support Troubleshooting proficiency

Installing, repairing & troubleshooting hardware Vast technical knowledge

peripherals Install & Configure Routers

Proficient with working with users remotely Networking Devices & Printers.

Experience
I.T Assistant

05/2008 to 03/2014

Epicurean Fine Foods & Pharmacy

St Johns, Antigua

Responsible for the maintenance of POS and Retail Systems, Servers, VPN's, Domain workstations &
Printers as well as router and switch configurations.

Provided base level IT support to company personnel.

Trained new employees and explained protocols clearly and efficiently. Researched issues on various
computer systems and databases to resolve complaints and answer inquiries. Referred difficult issues to
upper management while maintaining positive rapport with customer.
Internet Installer

09/2007 to 09/2008

Land Line Internet Mobile & Entertainment

St. Johns, Antigua

Installed Internet service at customer’s residences and business places while maintaining high levels of
quality and support.

Educated customers on how to use products correctly.

Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy
and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of
difficult customer situations. Supported customers having data connectivity issues. Informed customers about
issue resolution progress.
PC technician

07/2006 to 09/2007

Cyber Centre

St. Johns, Antigua

Repaired Workstation, Troubleshoot Hardware and Software Issues, Build Computers on Request,
Troubleshoot printers, Scanners and Fax.

Reassembled equipment after completed repairs. Oversaw the daily performance of computer systems. Set
up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software
repair processes with outside vendors.
Education

Bachelor of Science: Cyber Security

2018

Southern New Hampshire University

Manchester, New Hampshire, United States

Diploma: PC Repair

Penn Foster Career School

High School Diploma: General Studies

Princess Margret Secondary School St. John's

2008

Pennsylvania, Philadelphia, United States

2006