• Camp TIA A+ Certified Technician
• Instructor
• Management
• Sales counselor
• Installed Windows 8,10 Systems
• Train Operator
• Installed security infrared camera
• Microsoft Lync, Web x remote access
• Repaired laser printers, laser copier
• Diagnosed software hardware faults
• Expert Microsoft Office Word, Excel, Outlook
• Program PLC system to perform specific task
• Hydraulic machines and machinery tools
• Proficient Volt meter hand held tools

Reseller Amazon Prime , Price Less Palatine IL 07/2016 Present
• Maintaining Spread Sheets for inventory tracking parts ordering and client-supplies
• Updating Daily expense sheet, compile reports including daily and weekly sales
• Complete all required documentation involving sales, warranty and billing information.
• Providing excellent customer support for all products, document and review comments
• Processing purchasing orders for parts pick-up and delivery, Repair lap top and desk top,
performing operating sys migration from windows 7 and 8 to windows 10 and office 365

Material Handler, Insight, Apex Systems Hanover Park IL 06/2016 07/2016
• Navigated through SAP and Excel software used for order processing.
• Maintained and protected Insight assets and property, including spare parts, client-supplied
• Provided Labs Management with reports including daily and weekly productivity.
• Completed all required documentation for projects, ensure accurate billing for client.
• Installed windows 10 onto different systems, Mac book, surface pro, Lenovo T55, X1 Carbon,
think pad w841, Hp surface 3, MacBook pro.
• Used stand up forklift when required and pallet jack as required for this position.

Configuration Technician, Zebra Technology, Vernon Hills, IL 08/2015 09/2015
• Provided backup support to line leaders in facilitating each day, activities for the work groups.
• Performed visual inspection of configuration product for physical damage missing parts.
• Tested printers configuration using pc base test system, recorded result pc bases test system.
• Scanned labels checking integrity of print and barcode using sophisticated scan software
• Performed temperature testing for each product to ensure manufacturers specification.
• Created tickets request for malfunctioning product, track tickets for completion and resolution

Help Desk Technician Trainer Level 2, Cross Com National, Deerfield, IL 11/2014 2/2015
Provided technical hand on training for level 2 technicians in several states in the USA.
• Explained features, function and benefits for NCR POS, copient severer, KVM switch
• Worked remotely using the cloud, web-x to log into systems resolving technical issues.
• Compiled created lesion plans, video, power point presentation daily for each teams.
• Provided students the highest quality training to successfully accomplishment
• Created tickets for parts request, track tickets for completion and resolution.
• Installed windows 10 for MAC, and PC.

Help Desk Technician Level 2, Grainger Skokie, Illinois 02/2014 05/2014
Provided technical support for on-site service coordinator (OSHA)
• Trouble-shooted software and hardware faults on the phone and remotely
• Assisted Grainger customer, employee-solving problems for scanner, I -phone
• Worked remotely using the cloud, web-x to log into systems and resolve faults
• Worked in crib master software, work on coil machine, pro lock, pro stock, modulock
• Created account in sap for account managers granting access to cribs
• Provided remote and phone service for Laptops, desktops smart phone
• Remotely configured ATR’s reading schematics, blueprints to OSHA
• Created tickets for parts request, track tickets for completion and resolution.
• Worked with Microsoft word Excel and power point to create orders and ticket

Field Service Engineer, Nautilus Hyosung, Bensenville, Illinois 06/2012 6/2013
•Installed, repaired, configured ATM machines for Chase Bank.
• Performed diagnostics and troubleshooting procedures on components and devices including
cash dispensers, card readers, laser printers, disk drives, PC core unit.
• Performed complex repairs on PC components in ATM's including solid state drives,
measuring current and testing voltage on machine.
• Updated BIOS, ghosted hard disk drives for ATM's, worked virtual machine unit.
• Trouble-shooted main board looking for blown capacitor and replaced
• Communicated with branch managers before and after repairs.
• Compiled reports, documented each repair and ordered parts as needed.
• Created detail part inventory, addressed customer complaints and resolved issues.

Field Service Technician, National Cash Register, Itasca, Illinois 08/2003 06/2012
•Installed new ATM's, communicated with control center and branch managers
• Ran diagnostics, performed troubleshooting on all components and devices including cash
dispensers, card readers, laser printers, disk drives and PC control unit
• Maintained spare parts inventory and submitted weekly inventory of parts and keys
• Promoted to Senior Level 2 Technician position in 2008
• Performed preventive maintenance on each machine, replacing toners
• Calibrated machines to manufacture specifications
• Provided field service throughout the Northwest Suburbs to Chase Bank, Walmart, Bank of
America, Fifth Third, Charter One and TCF Banks
• Measured and calculated current voltage to meet manufacturer's specifications

Service Technician, O'Hare Transit System, Chicago, Illinois 2/1999 8/2003
Acted as a liaison between passengers and management, provided first response services in emergencies.
• Supervised six station attendants at the five terminals; created work schedules and meal breaks
• Completed detailed reports at the end of each shift, Address customer’s issues and made
recommendations to management
• Reset safety board switches, manually drove trains, maintained computer systems controlling
automatic trains
• Inspected mechanical and hardware parts through the automated train systems.
• Performed inspection on each train, station, tracks, power substations and main lines.
• Maintained computer systems that controlled automatic trains
• Reset safety board switches and manually drove trains as needed


Oakton Community College, Des Plaines, IL, A+ Diagnostic Specialist Certification

ITT Technical Institute, MT. Prospect IL Associate Degree in Computer Maintenance
NCR University, Peachtree, ATL Electrical and Mechanical Certification
NCR University, Peachtree, ATL ATM's security, ATM Installer
NCR University, Peachtree, ATL ATM's Second Level Technician
Circuit City, Skokie, IL Certified Technician

Last Resume Update September 5, 2018
Address Chicago
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Resume File MarkrES2018.docx 40.63 kB

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