* Established new marketing avenues for the company. 
* Prepared presentations for other managers and leads to earn their business which potentially
increased the revenue of the store, bringing in new clients, more marketing opportunities, and more
retention for our store. 
Customer Service 
* Improved the efficiency of customer service in the store through interpersonal communication. 
* Resolved customer complaints as adequately and efficiently as possible creating more retention for
the store. This also increased sales because of the personal relationship and being able to identify the
customer's needs. 
* Recognized several times for providing excellent customer service that led to an added duty of one
on one coaching with employees to ensure all customers are receiving the service intended.

Willing to relocate: Anywhere
Authorized to work in the US for any employer

Work Experience

Top Hand
Aerial Wireless Services - Boston, MA
September 2018 to Present

Tower hand
MUTI - Champaign, IL
September 2017 to Present
Inspections & Maintenance for Verizon and U.S. Cellular.

Tower Technician
Wade Industries - Rockwall, TX
June 2017 to September 2017
Troubleshooting & installing telecom equipment as needed. Fixing any issues based on scope of work

Cell Phone Tower Technician
Vinco Inc - Grand Prairie, TX
January 2017 to June 2017
Repair cell phones towers as high as 500 ft above ground. Reinforce towers for future modifications.
Use proper tools and techniques to ensure the jobs are performed safely.

Atkinson Toyota - Dallas, TX
February 2016 to January 2017
Contributed to boosting organizational profitability and performance through high impact sales.
Position required skilled complex problem solving, active listening, and negotiation. Was awarded
salesman of the month September and November.

Sales Manager
Cricket Wireless Authorized Dealer - Little Rock, AR
July 2014 to July 2015
Demonstrated an active role in the sales of the store ensuring that all store numbers and individual
goals were met. Maintained a high level of respect for the store policies and procedure making sure
all duties were carried out in the manner expected. Set monthly schedules for employees for store
coverage at all times. Conducted one on one coaching's with employees to ensure that they were
knowledgeable about all products and services. Approached and introduced new marketing ventures
for the store which created more opportunities for sales and networking.

Sales Lead
Best Buy - North Little Rock, AR
January 2013 to July 2014
Constructed new and innovative ideas as far as sales. Promoted to sales lead within a few months
of hire. Conducted counts of the safe and drawers making certain the drawers were ready for the
next business day. Gathered the deposits for the bank deposits. Key holder, primarily responsible for
the lock up of the store at the end of night shift, and opening the store as well. Provided excellent
customer service to customers, handling all issues in a courteous manner. Maintained high sales
numbers while working with this company.

ICS Supervisor
Wal-Mart Super Center - North Little Rock, AR
February 2012 to December 2013
Oversee & assist with daily unloading of trucks and stocking of the sales floor. Ensure that all
merchandise was setup in the appropriate area. Provide help whenever needed to other team
members to complete the required task. Managed perpetual inventory. Operate machinery such as
walking stacker and fork lift. Review and ensure the completion of manifest log. Ensure work was done
in a timely orderly manner. Coach other associates and report directly to upper management.

Order Puller
Moon Distributors - Little Rock, AR
September 2011 to December 2011
Managed store inventory. Efficiently and accurately pull items to build customer orders at above
average rate. Learn merchandise and placement to help with speed and quality of work load. Assist co-
workers as needed to maintain regular work flow. Very successful in cross training for other areas to
keep up the work load for the warehouse.

Market Strategies - North Little Rock, AR
January 2011 to September 2011
Conduct interviews for various companies regarding services that customers received. Provided
excellent telephone etiquette to all customers while on calls. Ensure excellent quality of survey's by
following steps given during training for the interviews.


Pulaski Technical University - North Little Rock, AR
2015 to 2016

University of Arkansas at Pine Bluff - Pine Bluff, AR
2010 to 2011

High School Diploma
Sylvan Hills High School - Sherwood, AR
2008 to 2010


Management (4 years), Customer Service (7 years), Word (7 years), Electric Pallet Jack (2 years),
Forklift Operator (1 year), Cherry Picker (2 years), Powerpoint (6 years), Payroll (1 year), Scheduling (3
years), Sales (6 years), Sales Management (3 years)



Bloodborne Pathogens

First Aid and CPR

Heavy Equipment Operator


Tower Climbing Safety & Rescue

Last Resume Update September 18, 2019
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Resume File Michael-Robinson.pdf 42.78 kB

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