AT&T Install and Repair

Hallmark University AAS, Class of 2003, GPA: 3.9
Major: Applied Electronics

AT&T February 28th, 1997- May 1st, 2015
Customer Account Representative
Handled incoming calls from all over country.
Helped customers set up voicemail.
Spoke with other service providers and helped resolve voicemail issues.
Trouble Resolution Team
Helped coworkers by answering questions on how to help customers with voicemail service.
Worked extensively on reports by coworkers.
Data entry on updating records.
Reset pass codes and built and deleted voicemail boxes.
Handled issue with pagers and reminder service.
Worked in conjunction with technician.
Avaya Team
Data entry to set up bill for Midwest Avaya voicemail.

Force Clerk
With the use of their Windows application, monitored call flow.
Set up Power point presentations when needed.
Compiled Excel spread sheets for data collection.
Software Experience
Windows 7, XP, Vista
Unix applications
Internet Explorer
Outlook
Microsoft Word
Excel
Copper splicing technician
Test and condition copper lines for U-verse roll out.
Hurricane Ike restoral work.
Repair, upgrade, install copper network.
Fiber splicing technician
Repair and install fiber network.
Customer Service Technician
Install and repair customer’s telephone services, and DSL internet services.
Spoke with TELCO offices in order to resolve dial tone/internet issues.
Tools used
JDSU side kick
Digital/Analog side kick
Cable locator
Ladder/ Gaffs
Tone generator/tone probe
Fusion splicer
Training
Pole climbing
Copper splicing and fiber splicing

Last Resume Update May 20, 2015
Address San Antonio
E-mail lock Locked
Phone Number lock Locked
Resume File Michael-Talabay.02.docx 28.07 kB
Spanish Speaking? No
Willing to Relocate? No
Years Experience 8.0

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