Technical Support Representative
Atento - Pharr, TX
April 2018 to Present
Confer with customers by telephone to provide information about products or services, data enter
information on computer to take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve
customers' problems. Obtain and examine all relevant information to assess validity of complaints and
to determine possible causes

STAR Ambulance - Donna, TX
August 2015 to February 2018
Receive incoming calls by phone or alarm systems; question caller to determine nature of problem
and determine response to emergency; dispatch first responders to emergency using two-way radio;
operate communication equipment to relay information and messages to & from emergency site and
between law enforcement agencies; record details of calls, dispatches, & messages and maintain logs
& files on computer 
Skills Used 

Customer Service Associate
Lowe's - Weslaco, TX
February 2012 to August 2015
Outside garden associate. Attend to customer needs and/or questions. Assist customers with
merchandise. Add on sales. Clean the department. Set up the department according to store plan-o-
grams. Minimal cash register usage.


Mercedes High School - Mercedes, TX
May 2005

Last Resume Update November 11, 2019
Address Weslaco
E-mail lock Locked
Resume File Michelle-Ortiz.pdf 33.96 kB

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