Area Field Service Manager II
August 1997 to November 2016
Maintenance Telecom System for New England Area
Managed a peak of 27 technicians across 3 states
Telecom systems consisted of three wireless switches, 1000 RF Cells Sites, Fiber optics transmission system and one wire line switch and CPE for government, banking and other commercial customers.
Controlled fleet of 15 vehicles plus mobile generators
Mange Regional Budget between personnel and equipment and fleet maintenance.
Annual Performance reviews
Mange Technical, Safety and Compliance training for technicians.
Schedule on-call coverage and vacation times
Cross training of sprint technicians work on Clearwire CDMA equipment
Merged and retrained Clear wire Technicians into Sprint Department
Hiring and termination of technicians in accordance with VP workforce targets
Installation Project Management
3G to 4G rollout
Managed new installation position of radio heads on top of the Cell towers.
Conversion of T1 to Ethernet over fiber.
Migration from Nortel DMS Switch to Soft Switch
Managed Clearwire WiMax Switch Conversion
Network Operations Specialist
August 1985 to August 1997
Lead technician on the Switch relocations team to successfully relocate a switch for the first time in Sprint history
Led the project to roll all circuits from a POP site to a Switch site.
Lead the project from the DSC-400 SW702, DSC-400, SW703, and the NEAX SW19 switch to the Nortel DMS-250 switch
Member of the team the collaborated on the Technicians Career Development Program
Team leader for the Sprint Quality Program
Provided Support for both the Unix/Windows hosting servers and services
Handled issues regarding DNS, Port Forwarding, SDPF, RIP, VPN and Firewall
Worked with PRI, ATM, Fiber, T1, Coax and 1FL
Work with Telnet, SSH SNMP, POP, IMAP, SMTP, FTP and TFTP Protocols
Performed Network Operation Center tasks and provided Tier1 and Teir2 support
Monitored and reacted to network alarm
September 1983 - August 1985
Traveled to customer premises throughout the tri-state area to install and maintain equipment
Operated and maintained computer systems and support devices
Analyzed and repaired digital equipment using technical meters
Provided installation and repaired services to residential and business customers
Communicated with customers with clarity and honestly
Operated and mainlined installation tools and equipment.
Basic Engineering Degree, Technical Institute of Guyana, 1977
Computer Technology Training Course, Control Data Institute, New York, NY, 1981
DMS 250 Translation, Northern Telecom, Richardson, TX, 1989
Tellabs 3/1 DACS Tellabs, Chicago, IL, 1994
DMS 250 SUPERNODE maintenance/ Northern telecom, Burlingame, CA, 1997
SONET- Alcatel Dallas, TX, 1995
Numerous Sprint Nextel Internal Trainings, 2009
Proficient in Microsoft Windows, Outlook Word, Excel and PowerPoint
Proficient in Putty, PROCOMM, Facility Management System (FMS), AT&T Plexus Switch, Tellabs SAM B, Ericson Workforce Management Tool (WFM), SAP
To whom it may concern:
I am very interested in the OPERATIONS MANAGER, EVS DAYS
position. My experience is so directly applicable to this position.
Over years of turmoil and changes, it has been my interpersonal and leadership skills that have made me endure. The deployment of nearly countless projects has been made possible by my abilities to communicate (often virtually) with my peers, upper management and workers. I have seen the best of ideas come from all directions, and it has been my pleasure to assure they are enacted. I have many references who can attest to my team building and leadership.
Though my years as a manager, I have maintained my technical aptitudes thought Vendor and Company training events. I have traveled for these trainings as well as for leadership meetings and also driving to my regional sites. I have managed budgets for materials, equipment and labor for my projects.
I think my knowledge gained though training on the new 15 to 25 foot mounting height mini-cell sites will be directly applicable as manager. I was the project lead for successfully conducting a test with the Wallingford CDMA Switch and the mini Cell. We worked directly with the multiple vendors who produced this first production mini-cell for the New England area.
Please find my attached resume. With all my years in telecom, being specific and comprehensive being specific and comprehensive in a resume would be lengthy. So I look forward to discussing the position.
|Last Resume Update||May 23, 2017|
|Resume File|| Mohamed-Assim-Ericsson.docx 19.85 kB|