Skills and Excellent ability to troubleshoot electric & electronics, installations, repairs, & have degree
License Electronics, electrical circuits, appliances, computers, networks and software’s
Holder Fluent in English, Urdu, Korean, Punjabi, Hindi & some Spanish
Using judgement, knowledge, experience as to when complex matters require escalation
Active & outstanding valid driving license and work history
Trained in cutting-edge technology with engineers in workshops around the world
Bosch, Décor, GE, Whirlpool, Maytag, Viking, Thermador, Electrolux, Frigidaire Samsung, LG, Kitchen-aid, Pioneer, Apple, HP Sony, Sharp Toshiba, Panasonic, Mitsubishi, Philips, Marantz, Yamaha, Hughes & Kettner, Cambridge, Polk Audio, Packard Bell

Computer Advanced knowledge of hardware, installation, software & various operating platforms
Skills Advanced in networks (LANS) & web technologies, outlook, excel, word, power point
Various digital audio, video & editing software’s, databases & spread sheets

Awards Audio, Video, Color, Black & White Television, Radio, Tape, expert study theory & practical
5-Time National Speed Skating Champion of Pakistan
Many certificates of recognition for excellent customer service, marketing and sales
Various productivity, quality, customer care and sale, dedication awards from Best Buy
Consistently rated in the Top Tri-Tile of technicians with Best Buy
Experience
Best Buy Corporate District Office; Florida USA Accomplishments:
2006-Present IN-HOME DOUBLE AGENT: Consistently top-performing professional with networking, repairing installing, promoting & selling products, providing, maintaining high-quality customer service & care productivity goals, looking for ways to improve business performance, enhance the customer experience additional products & services, communicating benefits of the value added services meeting key performance metrics, latest 3d, curve, led televisions & technologies, diagnostics major appliance, triage researching & ordering parts, tracking routes & detailed computer tracking, timely repairs providing knowledgeable, courteous repair service, truck stock inventory & maintenance, keeping clean well organized truck, prescribed company guidelines & standards, supported technical assistance to end users installing cctv, projectors, large screen home theater system, entertainment/convention, audio/visual production, sound production, dolby digital & pro logic, dts digital surround & thx certified home theater system, certified microcomputer repairer/installer, pro tools certified 301 & low voltage, urc-logitech remotes programing, networking theory reference, ip addressing dhcp-dns-mac-wapa2-wan-lan-pan, experienced with acoustic re-enforcement & audio visual stage/live sound production installation, repair computers peripherals in fast-paced environment. analyze and troubleshoot system applications and resolve computer software and hardware production problems

Association of Minimally Invasive OB/GYN Surgeons; Miami, FL USA Accomplishments:
2006 - 2010 INFORMATION TECHNOLOGY MANAGER: Responsible for office electronics devices, installing & maintaining network systems, purchasing, educating, training staff & personnel on hardware & software digitizing videos for an interactive website, maintaining data backups, making office paperless technology
Brandsmart USA Corporate Headquarters; Hollywood, Florida USA Accomplishments:
2004 - 2005 FIELD TECHNICIAN: Responsible for maintain company owned vehicle, laptop, cell phone, parts & tools test equipment, communicate with customers to verify & arrange routes, collect payment on cod repairs accurately record product, client & entitlement data for work order diagnostics appliance, plasma, lcd projection, led televisions & computers, truck stock inventory & maintenance, keeping clean well organized truck, triage, researching & ordering parts, tracking routes & detailed computer tracking in system, timely repairs, providing knowledgeable courteous repair service, prescribed company guidelines & standards supported technical assistance to end users, created an extensive database for tracking parts & clients

Ishaq Electronics and Repair; Miami, Florida USA Accomplishments:
2000 - 2004 OWNER: Designed & maintained comprehensive system, upgraded, repaired, built computers
& electronic devices, maintained computer systems, performed electronics & electrical repairs

Uijongbu Cable Station; Seoul, Korea Accomplishments:
1998 - 1999 SYSTEMS OPERATOR: Ensured steady communications feed, translated instruction manuals
(English-Korean) for cable operators, monitored, maintained, and repaired 30+ video screens

Kuyingi Do, Inc.; Seoul, Korea Accomplishments:
1997 - 1998 Identifies production issues, properly documented & escalated to all appropriate departments
INSPECTOR: Ensured proper completion of component assembly
SOLDERER: Time-sensitive cutting/ soldering of computer components PC Boards
COMPUTER: ASSEMBLER: Detailed assembly of computer components and PCB
REPAIR TECHNICIAN: Repaired electrical & electronic equipment’s, devices

PTV (Pakistan Television Corporation); Lahore, Pakistan Accomplishments:
1996 - 1997 TECHNICAL ASSISTANCE TO ENGINEERS: Installed satellites for live broadcast feeds & secured communications signal, maintained daily equipment inventory

Nalain-e-Mustafa Travels & Tours (Pvt); Lahore Pakistan Accomplishments:
1993 - 1996 BOOKING, SELLING TRAVEL AGENT: Responsible for maintain managed & increased sales, expert in consultative & solution selling with proven ability to identify & capitalize on sales opportunities, manage the day to day operations of the retail office team, clients, coach, manage, develop & motivate, direct reporting agents exceeding sales & profit, utilize the team strengths empower team members, team-driven manager with ability, foster growth & increase sales, proven ability to recruit, hire & train, develop top-ranked sales consistently management teams exceed revenue goals, successfully & amplified revenue, establishing financial goals, category vertical & seasonal level, customer sales & service, compliance with regulatory requirements, analyzed digital sales across all categories, managing & negotiating effectively, segmenting the customers by frequency & spend, monitor the discipline, grooming, conducting, consolidated interpreted, communicated financial data to guide, management decision-making with operational projects such as reporting scorecards, highlights customized & designed corporate directives, action presentations training, resulting in sales projections, segment clientele for marketing, activities across channels including promotions events, managed & developed, budgets & forecasts, footwear & accessories, digital marketing team increased & drove business

Bisma Electronics and Satellite Systems; Hall Road, Lahore Pakistan Accomplishments:
1991 - 1993 MERCHANDISE PLANNER & CUSTOMER INSIGHT SPECIAL PROJECTS: Years of global experience in startups, sales electronics & travel related field, coordinating & support sales team, selling and marketing create, maintain, client’s functions efficiently & complaints, records, requests, support compiling routine independently ensure, supervise, efficient filing systems in the sales office, coach manage, develop motivate, direct reporting agents & customer sales, service team leaders, analyze service level, revenue data, determine operational trends, provide solutions increase sales, service & quality regularly communicate with sales team, retail offices, commercial & reservations services, share knowledge, ideas & best practice standards, maintaining a database, research, promote, implement new program, maintain retail office standards, service & employee satisfaction, brochure displays & telephony systems, control & maintain records, monitored order, providing necessary accounts, advice & technical support, assistance to company directors, current awareness & monitoring changes on relevant aspects appropriately actionably, drafting, circulating, structuring, including changes, acquisitions of companies creation of new companies, disposals of companies

Khurram Electronics; Lahore, Pakistan Accomplishments:
1989 - 1991 MARKETING, SALES, TECHNICAL, SATELLITE INSTALLER SUPERVISOR: Responsible for satellite technology of four branch locations, managed marketing, operations, finances for a luxury goods, distributors, created & executed a systematic method to control inventory, responded to technical problems, consulted with manufacturer to improve equipment efficiency, trained supervisory personnel advised management on recommended equipment
SATELLITE PROGRAMMER: Assembled up to 24-foot satellite dishes for the Pakistan air force base Projects, hotels, cable networks, directed automatic computer receivers through electronic actuator, trained new technicians in current technology, maintained advanced level of awareness for cutting-edge developments, assembled manufacturer equipment from start to finish, installed satellite dishes for private and commercial use, facilitated manual programming to coordinate feeds from 200+ sites, supervised installation crew

Education Certificates
Gold Coast School of Real Estate; Miami, Florida USA
Residential Appraisal Course AB1-LIC. License Holder
Real Estate services for commercial & residential properties valuation for multinationals

National College of Computer Sciences; Lahore, Pakistan
Diploma in Computer Applications

British Council; Lahore, Pakistan
English Language Training

Board of Intermediate & Secondary Education; Lahore, Pakistan
General with English, Science, History, Mathematics

Board of Intermediate & Secondary Education; Lahore, Pakistan
Science with Biology, Chemistry, Physics, Mathematics

Punjab Board of Technical Education; Lahore, Pakistan
Graduated from Two-Year Radio & Television Servicing Program (Highest Marks)

London Institute; Karachi, Pakistan
Radio Technician Certificate

Friends Technical Training Center; Lahore, Pakistan
Audio, Video, Color, Black & White Television, Radio, Tape, Expert Study Theory & Practical

Personal Competed in various World and Asian Speed Skating Championships
STATUS: Married, holder of Dual nationalities U.S. citizen and Pakistan
INTERESTS: Aviation & medical industry, cutting-edge technology, languages, business people, history & art, marketing & sales, learn & lead, challenge & change, sports, speed skating (international competition)

Travel Lived in various countries throughout Asia and traveled in Taiwan, South Korea, China, Japan Hong Kong, Macau, Singapore, Thailand, Chile, Colombia, Italy, Spain, Greece, Germany Belgium, the United States and many other countries with multi cultures and easy to get along with divers population

Excellent Professional & Character References are Available Upon Request

4 | Page M. (Zack) Ishaq

Last Resume Update May 13, 2016
Address Hollywood
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Resume File 2016-M.-Ishaq-Resume-Marketing-Sales-Installation-Mechanical-Repair-Services-Master.docx 37.6 kB

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