Business Administration, Master of Arts Nov 2009 – Sep 2011
Keiser University, Fort Lauderdale, Florida, 3.5 GPA

Computer Science, Bachelor of Science June 1997 – June 2001
Albany State University, Albany, Georgia, 3.2 GPA

Manager Infrastructure Projects March 2016 – Jan 2017
ADT LLC – Information Technology Infrastructure, Boca Raton, Florida
Key responsibility is leading infrastructure related projects on the behalf of the business including net new infrastructure commissioning activities and enterprise application management. Datacenter migrations and decommissioning as it related to software and infrastructure was also a key responsibility, with 70% of all work being focused on infrastructure project management and 30% on enterprise applications.
Responsible for bulk of Infrastructure Program as such it was common to manage 4-5 projects in the infrastructure stack with multiple project managers and engineers.
Responsible for overall governance of Infrastructure program with the goal being to be a transparent as possible to all stake holders and creating reusable artifacts and processes to streamline process exponentially.
Worked closely with members across infrastructure stack to facilitate project completion
Mentored junior team members as it relates to assigned tasks within infrastructure project stack
OpEX and CapEx budget articulation and management with reporting to C level stakeholders, this also includes forecasting
Served as liaison between engineering and internal consumers
Deliver reports to stakeholders in relation to project status on an iterative basis focusing on KPI’s
Manages intercompany project plans as it relates to integration within the Microsoft stack
As environment was waterfall used phase gates to provide iterative approval cycles for assigned projects
Agile methodology was used for weekly task lists for which I was Scrum Master

Sr. Consultant/Project Manager August 2013 – June 2016
Accenture – Technology Growth Platform - Infrastructure, Miami, Florida
Leads global infrastructure modernization projects for the practice
Designs migration, issue mitigation, acquisition, and merger paths for all infrastructure within IT departments
Responsible for being the “middle-man” between Architects, Engineers and C level stake holders. Providing guidance to all parties as needed on tasks/projects or the program in general.
As project lead I operated at the PMO level responsible for the portfolio. Within the core directive of the project, spawn multiple tasks that I divide amongst my team to create silos for reporting and management purposes.
As it relates to divestitures/mergers was also responsible for Datacenter consolidations and net new design and implementation activities. Managed from initiation to delivery focusing on KPI and CapEx reporting.
Manages budget- associated with infrastructure engagements
Leads and develops teams responsible for project deliverables
Plans staff augmentation, including offshore resources
Manages vendor relationships
Staffs projects and develops teams with a focus on growth and excellence
Manages intercompany project plans and communications on behalf of infrastructure silo within projects

Notable Engagements
Consulting Manager – Developed procedures and team needed to facilitate migration and desktop refresh across entire company. This included managing 10 off-shore resources and a maximum of 40 onshore resources through the entire project lifecycle.

Sr. Product/Project Manager November 2012 – September 2013
DELL – User Workspace Management, Boca Raton, Florida
Primarily managed the entire product lifecycle for multiple products, including not only strategic planning, but tactical activities, as well
Specified market requirements for current and future products by conducting marker research
Drove a solution set across multiple teams through market requirements, product contact, and positioning
Developed and implemented a company-wide go-to-market-plan, working with all departments to execute the plan
Analyzed potential partner relationships for products
Developed and managed three key products in the Dell/Quest/Kace portfolio
Datacenter migration lead for practice with a focus on infrastructure and enterprise application management

Sr. Project Manager/Infrastructure Architect April 2011 – November 2012
IBM – Global Technology Services, Boca Raton, Florida
Primarily performed as Delivery Lead or Wintel Specialist in complex engagements developing enterprise designs around Microsoft-based messaging technologies with both deployment and migration content.
This required hands-on experience in Windows messaging products and related technologies. Demonstrated deep knowledge of Microsoft Exchange 2007/2010, Windows Server products, Active Directory, networking standards, clustering, virtualization, Optimization technologies and strategies, and hands-on experience with Oracle technologies
Additionally responsible for setting program level policies and reporting said information to stakeholders.
Used SCRUM methodology and ITIL methodology on all projects to lead teams of architects and project managers from program inception to completion
Managed budget and Profit/Loss Margin for multiple projects (P&L), as it relates to program and projects within portfolio. Including standing up teams to support the work and leading said teams through all project phases.
Performed security design and implementation

Notable Engagements
M&T Bank
Lead Windows Platform Consultant – Developed a process for consolidating and migrating directed platforms from four remote sites into two newly-built data centers. This included step-by-step planning and issue mitigation in relation to Service Level Agreements (SLAs) established by the bank and presented data to IT staff and bank stakeholders. Generated reports reflecting expectations during the migration process. Solution had a cost savings of over $2 million in man hours and equipment and limited outages during the migration process.

Information Technology Manager March 2008 – April 2011
Control Communications Inc./Motorola, Davie, Florida
Built IT department from the ground up, which included budgeting, procurement, staff management and hiring, internal engineering, network design, and policy establishment
Met with prospective external customers and facilitated technology-related solutions on the behalf of the company for revenue generation
Managed the budget and P&L as it relates to consulting force
Completed Migration from Exchange 2010 to Google Apps for internal use and 15 customers supporting 12,000 users
Managed SharePoint integration with Salesforce CRM
Trained and managed 10 staff members
Organized and Implemented migration from Windows Server NT to a Windows Server 2008 environment

Notable Engagements
City Of Hollywood, FLxxx-xxx-xxxx
Project Manager – Developed resources needed to deploy and maintain wireless infrastructure deployed throughout the city and met with key stakeholders to formulate the design and nature of the design for city use. Managed the process solely, with limited guidance from managers and some general input from Motorola’s Engineers.

Broward Sherriff’s Office (BSO)xxx-xxx-xxxx
Project Manager – Designed implementation of BSO’s new 911 dispatch center housed in Sunrise, FL. This included equipment procurement management of a $2 million equipment budget, application testing process, deployment process, and the entire project lifecycle.

Sr. Systems Eng./I.T. Network Manager November 2006 – March 2008
Hull and Company, Fort Lauderdale, Florida
Managed all engineers and the help desk within the IT department
Assisted in collapsing and maintenance of 25 Exchange 5.5 servers into three Exchange 2003 ENT servers
Managed Cisco routers and 4506 Cisco Layer 3 Switch
Maintained EMC CX300 SAN with 60 fiber drives

Knowledge and Skills
Microsoft Server NT, 2000, 2003, 2008

Microsoft Exchange Server 5.5, 2000, 2003, 2007

Cisco Switches, Routers, and Firewalls

Oracle Technologies

Citrix Presentation Server 4.0

3COM VOIP management

Cisco VOIP Management

Wireless Networking including 802.11x, security, and monitoring systems

Watch Guard, Sonic Wall, and PIX Firewall implementation and project management

IP Monitor, WSUS, Symantec AV, Blackberry Enterprise Server, VERITAS Backup Exec, Good Mobile Messaging, Ghost, Surf Control, EMC SAN, Suse Linux, Redhat Linux, VMware ESX, Oracle and various other applications, and platforms. PACS

Motorola Air Defense, WLAN, MESH, Canopy, PTP, PTMP

Various Certifications in wireless technologies

MAC OSX Environment Management

IT Auditor

Network Administration

Systems Administration

Security Administrator

IT Director

SCRUM Methodology

Microsoft SMS deployment and management

Microsoft SCCM deployment and management



A+, Net+, RHCT+, MCITP, Security+, Server+, CCNA, MWFE, MWSE, PMP, Six Sigma Yellow Belt, Pragmatic Product Management

Last Resume Update January 18, 2017
Address Fort Lauderdale
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Resume File Mylton_Palmer_2017_v03.docx 24.99 kB

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