Responsible for monitoring, troubleshooting, and maintaining the Spirit Communications network in the NOC
Provided assistance to member companies, business customers, and other telecoms troubleshooting and supporting MPLS connections, fiber circuits, ethernet over copper, ATM circuits, T1s, PRIs, VoIP and POTS lines.
Extensive experience using problem analysis skills to identify network problems and escalate or resolve these issues.
Experienced with Cisco, Adtran, and Alcatel routers and switches, Broadsoft Voip, Polycom and Yealink phones, Hatteras and Adva devices and troubleshooting tools such as Solar Winds, Net Analyst, Turin, in addition to internal proprietary tools.

Inmate Telephone Technician
January 2004 - September 2004
PayTel Communications | Greensboro, North Carolina

Make repairs as neccesary at inmate facilities. Repairs include troubleshooting the call processor and ancillary hardware; wiring and network cabling associated with the call processing equipment.

Pay Telephone Service Technician
October 2002 - December 2003
Coin-Tel Services | Columbia, South Carolina
Telecommunications Services

Install, maintain, repair and make collections on payphones owned and operated by Cincinnati Bell and other vendors as a contract technician.

Network Management Center Technician
August 2001 - October 2002
Nuvox Communications | Greenville, South Carolina
Telecommunications Services

Coordinate the resolution of customer related or network service problems. Tests, repair and maintain central office switches, communication equipment and all support equipment. Assists Translations Engineers and Switch Technicians as needed.

Field Service Technician
February 2000 - June 2001
Bluestar/COVAD Communications | Columbia

Configure, install, repair and maintain Lucent, Netopia and Flowpoint routers and client equipment configuration for network access

Switch Technician
June 1997 - February 2000
DeltaCom | Columbia, South Carolina
Telecommunications Services

Maintain NORTEL DMS 500 switch and associated peripheral equipment. Also to include the installation and maintenance of vendor co-located equipment in the central office, testing and wiring of DS3 and DS1 circuits, battery PMI's and daily report of outages and work completed.

Wideband Radio Maintenance Specialist
September 1991 - June 1997
United States Air Force | McEntire Air National Guard Base

Installed, maintained and operated wideband communications equipment: Engineered TROPO shots, erected parabolic dishes, feed horns and wave guide systems.

Telephone Switching Systems Specialist
January 1990 - September 1991
United States Air Force | Sheppard AFB
Telecommunications Services

Installed and maintained the DMS 100/MSL 200 digital switching systems, AUTOVON switch system, Stroger step-by-step electromechanical switching system and the X-Y electromechanical switching system and all associated
wiring and back-up power systems.

Telephone Switch Technician
December 1987 - January 1990
United States Air Force | Ramstein AFB
Telecommunications Services

Maintained SIEMENS KNS-4100 digital telephone switch; installed and tested four-wire AUTOVON circuits, special circuits, performed troubleshooting of two wire circuits utilizing Wiltron test desk equipment; conducted line monitoring and back-up power maintenance.

Radio Teletype Operator / Maintenance
November 1983 - September 1987
United States Army | State:SC / GA
Government and Military

Install, operate and maintain radio teletype communications equipment to include the operation and maintenance of all power generating equipment and provide physical security.

August 1999
Tadiran DAX Maintenance Course | Clearwater, Florida
September 1997
SX-2000 ICS L/W28 Installation&Maintenance | State:New Jersey
July 1993
Wideband Communications Equipment Specialist | State:Mississippi
August 1990
DMS/MSL 100/200 System Training Course | State:Texas
May 1990
Fiber Optic Cable Installation Maintenance Course | State:Texas
March 1990
USAF Occupational Safety Program | State:Texas
December 1987
Telephone Central Office Switching Specialist | State:Texas

Matthew Wise
ATM Frame Relay Analyst, Spirittelecom xxx-xxx-xxxx

Jeremy Sexton
IP Technician, Spirittelecom xxx-xxx-xxxx

Carnegie Johnson
Information Technologist, IAYF Consulting, LLC xxx-xxx-xxxx

Last Resume Update May 16, 2016
Address Rock Hill
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Phone Number lock Locked
Resume File Communications_System_Technician_1.doc 34.5 kB

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