

Computer: WordPerfect 5.1, Microsoft Word, Word Processing, 10-Key Calculator, Alpha IV Data Base, DOS, Power Point, Outlook, Access, Excel, V & H Lookup Tool, Concatenate, Peveit Tool, SQL, E-Recruiting, P2K, PeopleSoft, Salesforce, Oracle, OASIS, ASI, BOF, BAM, ECS, SET. Wireless Manager, FDT, Ensemble, EMA, BCOM, Sales Portal AART – Assigned Account Reference Tool, I-Care, MAC Software, Kronos, D2.D3, Google Chrome, QChat, Online Ecommerce, RQ, RQ Merlot, RQ COS, Java, Clover, SharePoint, CRM, Jasper, DAO, SUM Tool, Insight, and AMDOCS.
Work Experience:
AT&T Cricket Wireless (Disys Contractor) Dec 2014 – July 2015
IT Onboarding Data Analyst
Onboarded and established credentials for new/existing employees for the following systems: RQ, RQ Merlot, RQ COS, KPOS, Insight, ASAP, Clover, Atlanticus, CRM, Japer, Oracle.
Analyzed and gathered input/output data files for internal and external reporting.
Provided Q&A for internal onboarding inbox regarding establishment of locations, credit vendors, logins credentials, and dealer roles.
Established 60Day Report in order to provide the full Scope and WBS of new locations that have forecasted/projected dates to open with in the next 60 Days. Utilize output files to setup location POS types.
Submitted tickets to IQmetrix for RQ location, credit card, and TIO.
Submitted tickets to Allications&More/AioCredit for IMM inventory shipping logistics and KPOS (Green Door) setup.
Provided offboarding reporting in order to remove employees out of the DAO/CRM/ ASAP/ ASAP CRM/ and Jasper system.
Worked with Real Estate in order to create locations for Cricket business groups and Cricket B2B locations.
Established Tracker Report by analyzing data for new/existing and transferring location and POS types.
Sprint Corp/ Sprint/Nextel, Atlanta, GA April 2007 – August 2013
Business Care Management/BCS Account Manager & IT Technical Support
Promoted from Business Customer Service Rep II into Implementation Specialist II/Order Mag. Specialist II EWCI April 2007-September 2009.
Provided offline management support for retention orders. Analyzed data for reports, production items, shipping, and inventory.
Maintained computerize inventory involving parts, supplies, managed workflow, order queues, products and services.
Provided the scope of Pre-sales and Implementation support, post sale account maintenance and management.
Initiated E-billing services as an option to stakeholders and Analyzed set up process.
Established Equipment return packages and labeling for damaged unwanted and return shipments.
Provided Service plans, Equipment Serial Number (ESN) exchanges, and Customer Service Area (CSA) changes for customers.
• Provided transferred liability accounts from Individual Liable (IL) accounts to Corporate Liable (CL) accounts and from Corporate Liable (CL) accounts to Individual Liable (IL).
• Summited Clickit tickets for trouble-shooting issues, equipment upgrades request, and devices replacements.
• Accessed Enhanced Account Management in order to provided proper
discounts/percentage for large accounts.
Provided Brand advocacy by making customers aware of the up and coming promotions provided by Sprint. Assisted sales in price planning/provided IT technical supports for equipment that required troubleshooting.
Communications Executive May 2010 - August 2013
Meeting Planner/Coordinator
Provided constant updates on events that were held in the South East region by blogging for Sprint Space, updating Facebook and Twitter; performed these duties beyond normal responsibilities. Planned/coordinated and organize approximately
Radio One, Atlanta, GA January 2004 – April 2007
Research Analyst
Surveyed Radio One listeners for quality assurance.
Performed market research for specials projects that involve Radio One listeners.
Hot 107.9/102.5 Classic Soul/97.5 Praise/107.5 Jazz May 2004 – 2005
Remote Tech/Promotional Assistant
Coordinated live events.
Set up displays for live remotes.
Developed sales/promotional concept for clients’ product.
Designed presentation for customers.
Assisted on air personality with setup preparation.
Entered prizewinner information into database.
Sprint, Atlanta, GA May 2001 – September 2003
Order Management Specialist II
• Performed a variety of skilled routine and non-routine duties. Applies standard practices and policies.
• Entered new orders, expedites orders, responds to inquiries regarding status of orders and resolves customer order difficulties, monitors contract commitments, and processes returns. Maintains customer files and tracks order status.
• Reviewed orders for correct price, number, and quantity. Tracked sales shipment, delivery, billing and backlog activities.
• Produced and assist with production of sales reports.
• Provided training for new hires.
EDUCATION
Project Management Professional with Microsoft Project - Certified
Pro Data, Atlanta, GA
Marketing Management - Associates Degree
Atlanta Tech College, Atlanta, Georgia
Co-chair AIA Tours - The American Institute of Architects
Last Resume Update | January 20, 2016 |
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Resume File | Nicole-Resume-.docx 134.68 kB |