EXPERIENCE:
Media Broadcast Teleport in Germany
April 2013 to Jan 2016
Network Customer Service Manager & Engineer.
Central point of contact for key customers and manage their services. Manage, procure, implement, install, configure and test all satellite, Fiber (SDH) and IP network services. Furthermore, schedule, coordinate, and perform all maintenances and delegate employees the appropriate actions needed to implement, upgrades or new services. Keep track of customer resources and project deliverables. Review monthly invoices and billing for accuracy & validate all network designs and update accordingly.
Key Contributions & Responsibilities:
• Assist in configuring, implementation and testing new IPTV video services.
• Perform hands-on satellite integration and installation activities for satellites (DVB, MCPC,SCPC), radio
& microwave services.
• Manage a global satellite network and some MPLS services.
• Managed, coordinated and resolved a major BGP outage that affected critical customers.
Stayed on top of the outage and assisted the ISP to locate and resolve the outage.
Later, recommended redundancy routes that were implemented by the management staff.
• Analyze and review service performance against SLAs.
• Set up, configure and analyzed multicast MPEG TS circuits using multiviewer, encoders, decoders.
• Review customer & vendor contracts and measure them against costs and deliverables. Resolve billing issues and vendor costs.
• Director praised and recognized my excellent customer service and troubleshooting skills.
• Utilized Monics Spectrum Analyzer and other Agilent Spectrum Analyzers for
space segment troubleshooting.
• Installed and troubleshot L-band, C-band & KU-band satellite services. Designed, provisioned, installed
and troubleshot Modems, UP/Down Converters, BUCs, HPAs, UPCs, ACUs, LNAs, LNBs, etc.

Intelsat Corporation in USA & Germany
February 2007 to April 2013
IP NOC Engineer & RF Technician (teleport)
Monitored and troubleshot in a 24X7 network operations center (NOC) environment. Configured, provisioned, tested and performed fault isolation on all services. Utilized innovative problem-solving and analytical skills to evaluate and select the best solution to resolve outages. Extensively worked with ISPs to resolve BGP outages.
Key Contributions & Responsibilities:
• Promoted to a Senior Engineer at the teleport.
• Resolved a two week intermittent problem within a very short period of time for a critical customer
who threatened to leave our network.
• Instrumental in planning, designing, configuring, analyzing, testing data, satellite (DVB, MCPC,SCPC), microwave,
Fiber (Sonet & SDH), ATM & Video distribution networks.
• Performed central office build out by ordering, racking, configuring, testing, repairing equipment.
• Managed, provisioned service deliverables and cultivated vendor and customer relations.
• Monitored, configured, test and troubleshot METRO E, BGP, OSPF, EIGRP, VLAN networks.
• Recommended and implemented network and satellite solutions for short-, medium-, and long term projects.
• Tested various data and fiber circuits with OTDR & Bert analyzers.
• Collaborated with several major telecommunications carrier & satellite providers to quickly isolate and
resolve network outages.
• Analyzed and reviewed service performance against the SLAs.
• Performed monitoring, configuration, testing and fault isolation on DS1, E-1, DS3, E-3, Sonet/SDH fiber
& Video (MPEG 2 & 4) networks.
• Monitored, analyzed and used experienced technical abilities to isolate satellite issues on TDMA, DAMA,
DVB, iDirect, Linkstar, Vipersat platforms.
• Performed Tier 1 & 2 troubleshooting on iDirect hub platforms and their associated remote equipment.
• Utilized Net Enforcer, Packetshaper, Tandberg QoS protocol analyzers, TDAX & VPN Concentrators.
• Displayed high levels of technical ability in utilizing Monics (CMS) to accurately identify, isolate and
resolve all outages, errors, interferences and anomalies.
• Configured, tested, and repaired 7200, 4500, 2500, and 1600 routers and 2950/60 & 4948, 4509, 5509, 6509
LAN switches
• Installed and troubleshot L-band, C-band & KU-band satellite services. Designed, provisioned, installed
and troubleshot Modems, UP/Down Converters, BUCs, HPAs, UPCs, ACUs, LNAs, LNBs, etc.

Access Integrated Networks
June 2006 to Feb 2007
Senior Central Office Engineer & IP NOC Engineer
Senior engineer with a new startup company. Provided on-call network and field support for all outages in the
central offices or at the customer premise. Installed, configured and repaired Cisco routers (7206 & 3845),
L2 catalyst switches (4948 & 2950), Occam Network's VOIP equipment all across the South Eastern United States.
Key Contributions & Responsibilities:
• Instrumental in data infrastructure & network planning, design, testing, and troubleshooting IP & VLAN issues.
• Performed Central office build out by ordering, racketing, configuring, testing, and repairing equipment.
Installed AC/DC power distribution systems in POPs & Co-located facilities.
• Tested various data and fiber circuits with OTDR & Bert analyzers.
• Single-handedly designed, configured & deployed new central offices at record time.
• Trained junior technicians & NOC personnel on proper network troubleshooting procedures.
• Utilized MetaSwitch (VOIP) soft switch to install and repair pots, SIP and SS7 issues.
• Performed monitoring, configuration, testing and fault isolation on DS1, DS3, Sonet fiber circuits.
• Maintained and troubleshot Radius server equipment for DSL authentication issues.
• Oversaw complex, multiphase and high-profile engineering projects.
• Interfaced with vendors and had budgetary responsibility for various projects.
• Performed multiple roles, such as a Senior Central Office Engineer, NOC Technician and an IP Administrator.

Citibank
May 2004 to April 2006
Technical Analyst
Avaya Definity PBX and Intuity Voice Mail Administrator. Provided on-call telephony & network support for all Avaya and network outages. Cisco Technical Analyst who was responsible to maintain, provide upgrades and troubleshoot all WAN services. Conducted weekly backup of PBX platform. Performed daily, weekly and monthly audit on network security.
Key Contributions & Responsibilities:
• Maintained and provided a dependable and uninterrupted service of the Avaya PBX system.
• Monitored the Avaya PBX system at two large bank facilities.
• Managed and implemented daily, moves, adds, & changes of telephone extensions, calling features,
voice mail, vectors, ACD, trunk groups, coverage paths, and long distance access by VOIP.
• Investigated, configured, isolated and resolved all Cisco router & LAN switch problems.
• Recognized by management for superior internal customer support and for keeping customers
abreast of project status, outages, and MAC deadlines.

Touch America
Jan 2001 to Apr 2004
Implementation Engineer
Senior Engineer in a new startup company. Monitored and troubleshot services in a 24X7 network operations center (NOC) environment. Configured provisioned, tested and performed fault isolation on BGP, point to point links & fiber circuits. Primary PBX Administrator at the Network Operations Center.
Key Contributions & Responsibilities:
• Recognized by management for stepping in and accepting responsibility for all Avaya PBX issues,
which was a collateral assignment. This assignment was in conjunction with the network responsibilities.
• Maintained and provided a dependable and uninterrupted service of the Avaya PBX system.
• Monitored the Avaya PBX system and troubleshot internal customer issues.
• Managed and implemented daily, moves, adds, & changes of telephone extensions, calling features,
voice mail, vectors, ACD, trunk groups, coverage paths, and long distance access by VOIP.
• Instrumental in design and configuration of Lucent CBX-500 ATM switches, STDX-9000 Frame relay switches,
& IGX switches.
• Performed intrusive testing using firebird 6000, Tberd 310 & 2209 on Telco circuits. Furthermore, provisioned,
installed & tested DS0, DS1, DS3 circuits utilizing the 1/0 & 3/1 Titan 5500/532 & the Alcatel 1631/1630 DACS.
• Configured and tested all BGP outages.
• Designed new IP services on Cisco 7500, 4500 & 2500 series routers.
• Performed Monitoring and fault isolation on the Fujitsu, Ciena & Nortel OC-48 Fiber network.

IBM Global Network Services
Nov 96 to Dec 2000
Senior Systems Analyst and Assistant NOC Manager
Monitored and troubleshot services in a 24X7 network operations center (NOC) environment. Configured, provisioned, tested and performed fault isolation and resolution using superb problem-solving procedures analytical skills to evaluate and select the best solution to resolve outages.
Key Contributions & Responsibilities:
• Promoted to Assistant NOC Manager due to recognition from the Vice President.
• Resolved a critical outage with Allstate Insurance Company that affected over 400 sites around the America.
This was a high profile customer for IBM and the outage lasted for 2 weeks or more. The customer had
escalated this to the Vice president and there was no resolution. Coordinated with the LEC to come on
my shift after isolating the problem to the IBM head office. Directed the testing and isolated the problem
in three hours. Received an exemplary & cash award from IBM and saved the company a 400 million dollars
customer from leaving the network.
• Awarded numerous superior customer service & network troubleshooting skill and cash awards.
• Showed exceptional leadership and supervisory responsibilities; assembled, mentored, disciplined &
trained a young staff of engineers on proper troubleshooting procedures, personal and professional
development & assisted subordinates with all their concerns.
• Critical point of contact in the network department. Accepted all escalations, professionally handled
& resolved all major critical outages.
• Managed a staff of ten shift employees.
• Designed, configured, tested and repaired services on Cisco 7206, 4500, and 1600 routers.
• Utilized HP Open View NMS to troubleshot & repair ATM and Frame Relay services.
• Monitored, configured, installed and repaired DS1, DS3 & OC3 circuits.
• Monitored, configured, tested and repaired services on the Lucent CBX-500 Frame Relay &
Cisco ATM Stratacom switches.
• Analyze and review service performance against SLA's.
• Directed and assisted field engineers to isolate, troubleshoot and repairs customer services in the field.

MCI Telecommunications Corporation
Jan 93 to Nov 96
Telecommunications Central Office Technician
Monitored and troubleshot in a 24X7 network operations center (NOC) environment. Configured, provisioned, tested and performed fault isolation and resolution on DS0, DS1 and DS3 services.
Key Contributions & Responsibilities:
• Received recognition for outstanding technical and customer service.
• Performed network surveillance and fault isolation on the NEC & Fujitsu OC-48 fiber ring network.
• Utilized 5ESS and DMS 100/250 switches.
• Repaired circuits utilizing Titan 5500, Titan 532L and DACS IV.
• Monitored, installed, configured and repaired Newbridge 3600, 3645 and Timeplex multiplexers.
• Configured and repaired channel banks, modems and CSU's.
• Utilized SAGE, TBERD 224, 211 and Fireberd 6000A data to test digital circuits.

US Navy
Nov 83 to Aug 92
Senior Electronic Technician and Communications Supervisor
Central point of contact and the division supervisor for key military customers. Managed, procured, implemented, installed, configured and tested all Satellite communication links and services. Primary technician for ship-board DAMA satellite platforms. Other responsibilities included managing, testing and repairing HF/UHF/VHF transmitters, receivers, and associated equipment. Assisted other departments with their circuit boards troubleshooting and repair. Supervised and mentored seven military personnel in a large communications department.
Key Contributions & Responsibilities:
• Performed superior network service restoration and responsible for the SATCOM and HF/UHF/VHF; Radar
and associated equipment.
• Trained military personnel by developing training lessons on various communications topics.
• Performed preventive and corrective maintenance on two satellite systems - Motorola and
WSC-3 DAMA system.
• Installed and repaired VHF/UHF/HF transmitters (URT-23, FRT-83, and FRT-40) & receivers.
• Managed and repaired (NAVMACS) shipboard mainframe computer system.
• Performed corrective maintenance on several radios and two-way cell radios.
• Performed corrective maintenance on power supplies and antennas.
• Repaired terminals, laser and teletype printers.
• Performed maintenance on cryptological equipment.
• Troubleshot, isolated and repaired multiple microwave outages.
• Utilized signal generators, spectrum analyzers, RF wattmeter, oscilloscopes, multimeters & watt meters.
• Assisted all electronic personnel in troubleshooting their circuit boards by using the Huntron 2000.

EDUCATION:
University of Laverne
Bachelor of Science Degree in Mathematics

TRAINING:
IBM Technical School
Classes in Cisco routers, bridges, Cascade switch, ISDN, Frame Relay, Avaya G3 PBX, Token Ring & Ethernet troubleshooting, Cisco advanced router configuration and Cisco IGX switch G-3 Avaya PBX switch, Sonus VOIP switch.

MCI Telecommunications School
Studied digital troubleshooting, DS1 & DS3 theory and usage of data analyzer test equipment.

US Naval Electronic School
Studied satellite, RF communication equipment, radar and electronic theory and troubleshooting procedures.

AN/WSC-3 (V) Dama Satellite school
Studied the AN/WSC-3 (DAMA) shipboard satellite (SATCOM) system & theory.

Avaya PBX Administrator School
A Week long class in Avaya PBX administration theory, configuration and trouble simulations.

AWARDS
• Received five “Outstanding Customer Service and Technical Expertise” awards and two cash awards.
• Received ‘Role Model’ recognition in annual review. Only one chosen for this recognition in department

CORE SKILLS

HARDWARE (Voice and Data): Cisco, Nortel, IBM, Juniper and Motorola routers, VPN Concentrators, Avaya & Nortel PBX’s, Lucent and Nortel Digital voice platforms (DMS100, 250 & Lucent 5ESS), NICE, CMS, IBM Controllers & Front End Processors (3745), RS6000, Radius server, ATM/Frame Relay switches (Lucent CBX-500/ STDX-9000), IGX switch, NEC & Optical Fujitsu Multiplexers, Sonus & Metaswitch VOIP switches, Ciena Nodes, HP Laser Printers, DSU, CSU, modems, SAT NMS LFTX/RX Optical equipment and channel banks.

Video Hardware: Sencore decoders/receivers, Harmonic & Ericsson encoders, stream Expert (TS analyzer),
Tanberg Analyzers.

RF HARDWARE: Motorola and WSC-3 DAMA satellite systems, URT-23D Transmitter, FRT40 & FRT83 transmitter, BTS, Antennas, two-way radios, I-Direct, Platforms, DVB, Vipersat, Linkstar and Viasat modems, power supplies, NAVMACS shipboard Mainframe computer, Terminals, VSAT, (Newtec/Comtech)Modulators, Demodulators, SAT NMS LFTX/RX Optical equipment, SAT NMS Beacon receivers, UP/DOWN Converters, BUC's, HPA, SSPA, LNA, Antennas Spectrum Analyzers, Oscilloscopes, Signal Generators, Flukes, RF watt meters, and Top Secret Crypto.

NETWORKING & TRANSPORT: IP Subnetting, BGP, TCP/IP, SNA, VTAM, Ethernet, VLAN, SIP, ISDN,VOIP, VPN, EIGRP, RIP, OSPF, 802.11, PPP, H.323, ATM, Frame Relay, ISDN, PRI, SIP, MGCP, 9.6, DS0, DS1, DS3, OC3, OC12, OC-48, & CAT-5E.

NMS & MANAGEMENT TOOLS: Solar Winds, SMARTS, Info Vista, CACTI, HP Open View, Avaya Integrated Management, Lucent & Alcatel NMS, Monics, iDirect iBuilder, Smarts, Granite & iMonitor.

TEST EQUIPMENT: Titan 5500/532L & Alcatel 1630/1631 DACS, TDAX, Sage, TBERD (209,211,224 & 310), Net Enforcer, Packetshaper, Tandbergs, Sniffer, Data Analyzers, Ethereal, Visio, Heikeniam 2001, toners, probes, Butt Set, Oscilloscope, RF Generator, Watt Meter, Agilent & HP & Web based Spectrum Analyzer, Fluke, voltmeter, dummy load, Huntron 2000 Tracker, Sunrise & Anritsu (OTDR) Optical tester.

Ticket Systems: Metasolv, Remedy, IBM Tivoli, Granite, Infovista, etc

LANGUAGES: English, Greek and basic German.

PASSPORTS: American and Greek(EU)