Pathrecia Grant
5201 Jasmine Ave. Savannah, GA.xxx-xxx-xxxx
xxx@xxx.com

Summary of Qualifications
Excellent oral, written, presentation and interpersonal communication skills, focus on attention to detail, proficiency in use of sophisticated or standard software applications including Microsoft Office Suite- Microsoft Word, Excel, PowerPoint, Outlook and various scheduling programs. Exhibited strong background in verifying and updating client basic eligibility and pre-authorization for specific insurance coverage. Skillful in updating and maintaining clients’ health care records. Excellent customer service skills and perform confidentiality and professionalism at all times.

Relevant Experience
Department of Family and Children Services Customer Service
02/2014 –10/2014 Family Independent Case Mgr. Shift: 8a-5p
As a case manager I interviewed applicants to determine eligibility for use of agency resources in a timely manner, navigate and directed clients to multiple areas of building where governmental resources were provided, opened, scheduled appointments for recipients, managed, assisted and elucidated computer applications and scanning system in computer lab to recipients on a daily basis, provided a number of government support services and innovative programs to aid troubled families, excellent customer service, perform confidentiality and professionalism at all times, multitasking in many areas related to customer service unit, advocated for clients in relation to services available for them; and explained salient information for their understanding. I implemented new documents for faster service to benefit clients to remember user names and passwords on return visits to facility to renew benefits

THA Group ILAH Healthcare
06/2010-03/2012 Patient Care Asst. II Shift: 7a-7p, 7p-7a Perform personal care tasks and assists with ADL according to patient service plan, activities include assisting patients with daily living skills, grooming, hygiene, dressing, meal preparation, eating, socialization and recreational activities, assist clients with ambulation and transfer safely as needed, notify supervisor of observations or problems that may danger the client’s welfare, documents observations in timely manner, attention to detail, PC literate, collaborate with supervisor to revise plan of service according to clients’ needs, follows guidelines and/or manufacturer’s instructions to ensure safe and effective use with any equipment and supplies, demonstrate excellent communication with patients, families, caregivers and team members excellent customer service and maintains confidentiality, interacted with family members and friends of terminally ill, provided administrative support and coordinated specific activities

Marsh View Senior Living
04/2009-04/2010 Resident Assistant/Supervisor Shift: 3p-11p
Assist Alzheimer’s and Dementia residents with care activities of daily living, excellent verbal and communication skills, documentation of administered meds, check blood sugars/insulin shots, monitor residents from falling, in event of accidents prepare incident reports, Microsoft Office Suite, assist with feeding, changing, baths and putting to bed, maintained clean and safe atmosphere, educate, train and supervise new employees with policies and procedures on 3-11 shifts, interact with family members and friends with end of life situations, provided administrative support and coordinated specific activities, PC literate, use of sophisticated office equipment and software

Advent Dental
12/2002-09/2003 Front Office Coordinator Shift: 8a-5p
Responsible for duties include support of departmental efficiencies including but not limited to performing scheduling, registration, reception and discharge functions, proficiency in Microsoft Office and use of sophisticated office equipment, must obtain complete and accurate patient demographic information, excellent verbal and written communication skills and attention to detail, created and maintained medical records, data entry, scheduled appointments. Provided administrative support and answered telephones, verified and filed insurance claims, received and post payments, accurately balanced daily transactions and prepared bank deposits, obtained referrals, supervised office in absence of manager

Memorial Medical Health Unit Secretary Shift: 3p-11p
01/2001-04/2002
Multi-task and prioritized in complex work environments of ER, data entry of orders for doctors and nursing staff ordered and maintained records, Customer service, provided administrative support and coordinated specific activities, PC literate, use of sophisticated office equipment and software, communicated excellent verbal skills with staff and performed other necessary written clerical duties, set up equipment and assisted doctors with exams in absence of PCT, performed vital signs and finger sticks prior to entering exam rooms, performed EKGs, transport patients to and from x-ray and CT scan, I interacted with family members and friends with end of life situations

Education
Saint Leo University
Bachelors of Science Degree in Health Care Management, 06/2014
Associate of Arts Degree in Business Administration, 06/2013

Capella University
On-line Master of Science Degree in Mental Health Counseling,xxx-xxx-xxxx expected graduation

Accomplishments & Certifications
Dean’s List 2011 - 2014
ICD & CPT Coding 1998
Unit Secretary 1999
Medical Terminology 1999
Volunteer/Advocate Youth Programxxx-xxx-xxxx