Technical Sales

Bills of Material

Diesel Engines

Parts Sourcing

Risk Management

Customer Support

Teaching and Training

Emergency Medical Care

Creative Writing

MA, Humanities, University of Chicago, BA, English, Western Michigan University, AAS – Engineering (Plastics) Technology, Kalamazoo Valley Community College

Professional & Military Experience

United States Navy Reserves – Chicago, IL
Field Medical Service Technician Jan 2011 – Present
Provided state of the art pre-hospital tactical field care to Marines and Sailors of 2nd Battalion, 24th Marine Regiment according to TCCC guidelines.
Performed on-site risk management and consultation during live fire exercises, troop movements, and other high risk training in structured and austere environments.
Performed minor surgery, IV access, and phlebotomy in support of field elements and garrison.
Screened physical and electronic health records for currency and physical fitness & maintained a high state of personal and technical readiness through the use of the Navy’s web based personnel management within the NMCI environment.

LKQ Heavy Truck Core Facility-Lansing, IL
Inside Sales Coordinator July 2015-Present
Managed incoming customer requests for an entire spectrum of heavy duty truck replacement parts with an emphasis on on-highway large displacement diesel engines and transmissions. Displayed innate ability to adapt to a highly technical environment and sell parts to experts.

Partnered with transmission and engine rebuild customers to meet production timelines, slash shipping budgets, and maintain core stocks while improving sales targets and hitting monthly goals. Built a customer base without an assigned territory or account in a highly competitive environment.

Displayed very acute attention to detail with regard to technical engine information, fusing no less than three databases to generate lasting relationships with customers as far away as Columbia.

Prairie State College, Chicago Heights, IL
Coordinator, Student Veteran Center May 2012 – Nov 2014
Managed the veterans program in a low-pressure, approachable manner to facilitate veteran education with respect to state & federal education, and pension benefits. Educated faculty and staff on how best to integrate war veterans into the student population.

Counseled incoming veterans on how best to deploy their financial aid packages with an emphasis on conservation of benefits and personal goal accomplishment with their training. Acted as first point of contact / primary resource for student veterans and staff in crisis, as well as subject matter expert with outside organizations.

Acted as the Veteran’s Administration certification official, simultaneously managing the VA ONCE, ISAC, and DATATEL databases that tracked veteran enrollment, billing, and benefits under real-time deadlines for over 300 students, spouses and dependents per semester. Managed over $300K in tuition per year.

Leveraged on-site and off campus programs to stress the importance of STEM majors for returning veterans. Coordinated with state & non-profit agencies and private industry to employ veterans both during and after their college careers with an emphasis in automotive and manufacturing career fields.

Prairie State College, Chicago Heights, IL
Humanities Instructor Jan 2012 – May 2012
Facilitated discussion about the pressures, expectations, and desires placed on citizens by societal and religious systems, with special attention paid to popular culture icons, advertising and cinematic influences in the students’ immediate sphere of cultural absorption.

Championed clear standard collegiate writing skills while challenging inner city freshmen to interrogate abstract concepts surrounding the humanities and religion. Utilized full multimedia classroom and Blackboard Environment online content management software.

Edward Hines, Jr. VA Hospital, Hines, IL
Health Care Technician May 2011 – Nov 2011
Selected by management to lead the reorganization efforts of the departmental supply area, resulting in the elimination of low-use items and streamlined essential equipment delivery time.

Provided point of care testing, patient transport, & electrocardiography and assisted with palliative care modalities to ensure patient safety. Assisted physicians, skilled nursing staff and other specialists in delivering outstanding care to veterans housed in the Extended Care Facility at the hospital.

Moraine Valley Community College, Palos Hills, IL
Basic Writing Instructor Jan 2010 – Jan 2011
Led two “no-excuses” refresher courses for college freshmen entering without critical grammar and composition skills. The courses focused on diagramming basic sentence structure and stressed overall awareness of sentence context and meaning over rote mechanics, along critical thinking strategies.

Lake Michigan College, Benton Harbor, MI
Adjunct Instructor, Developmental Writing Sep 2009 – Jan 2010
Instructed diverse, non-traditional students in college essay skills while simultaneously acting as an instructor in basic computing. Challenged students to question their assumptions about what they read to form solid, logical arguments. Curriculum included student interface with web-based PLATO learning software and Blackboard Environment.

Hoist Lift Truck Manufacturing, Bedford Park, IL
Parts Sales and Technical Representative Mar 2008 - Aug 2008
Responsible for managing worldwide customer orders from Australia, the UK, and Hong Kong and provided technical advice, parts location & sales support for a completely unique worldwide family of legacy ultra heavy lift forklifts.

Implemented an aggressive physical inventory system with daily database updates and closely assisted with warehouse and shipping operations.

Averaged over $100,000 in monthly sales, meeting all sales targets while processing domestic & international customer requests for hydraulic, engine, transmission and auxiliary systems information with a foci on sales initiative and customer satisfaction.

Processed RFQs for archaic and one-off subassemblies, accessed and interpreted electronic and archival bills of material, and represented customers in weekly meetings with production and operations to ensure profitability and delivery dates were maintained or exceeded.

Bronson Methodist Hospital, Kalamazoo, MI
Patient Care Associate, Trauma and Emergency Center Oct 2003 – Aug 2007
Facilitated every aspect of patient care throughout the course of treatment from triage to discharge. Directly assisted physicians, nurses and physicians assistants in providing outstanding emergency care in an urban level one trauma center.

Performed CPR, bedside testing, vital signs monitoring, phlebotomy, electrocardiography, specimen collection, patient transport and palliative care measures.

United States Army – 18th Airborne Corps, Al Anbar, Iraq
Emergency Medical Sergeant Feb 2005 – Dec 2005
Awarded Army Achievement Medal - Supervised three personnel and executed battlefield patient assessment, triage, and pre-hospital treatment of combat casualties.
Performed direct patient care as a member of a 44th Medical Command combat support hospital emergency department and trauma team.
Operated M997 HUMVEE Ambulance in support of 18th Airborne Corps convoy operations in the Baghdad area & assisted supply NCOIC in procurement and movement of supplies for a battalion from multiple sources within the greater Baghdad area.

United States Army National Guard – Recruit Sustainment Battalion, Fort Custer, MI
Emergency Medical Sergeant Jan 2004 – Feb 2005
Supervised safety of over 100 recruits per month, ensuring safety protocols such as ambient temperature, rest plan, and movement protocols were in use by senior enlisted leadership.
Provided immediate on-site emergency medical care in the event of a training accident, injury, or illness and assisted cadre in mentoring recruits in soldiering skills and military drills prior to their basic training.

United States Navy - Naval Weapons Test Squadron, VX-31, China Lake, CA
Helicopter Search and Rescue Medical Technician Feb 2002 – May 2003
Achieved certification of Naval Air Crewman after completing a 14 month syllabus of advanced paramedical skills and flight mechanics.
Taught multiple classes on environmental injuries and penetrating trauma and operated as an organic member of a highly specialized inland rescue aircrew utilizing the UH-1N helicopter.
Assisted Aviation Survival Department in the specification and outfitting of cold weather survival clothing and equipment for the entire helicopter crew complement through the use of FEDLOG Supply program. Obtained certifications in rappelling, high angle rescue, and EMT Basic under the direction of a Naval Flight Surgeon.

United States Navy – Naval Air Engineering Station, Lakehurst, NJ
General Duty Hospital Corpsman Feb 1999 – Feb 2002
Promoted to the next rank twice & awarded Navy Achievement Medal - Supervised the family clinic as a junior NCO while overseeing a complete restructuring of the department that yielded reduced patient wait times, higher patient satisfaction, & magnet-level performance in a historically low-volume clinic. Mastered all aspects of patient access to care while assigned to Branch Medical Clinic, Lakehurst.
Supervised use of the provider minor surgery suite, ensuring all instruments were sterilized and the room returned to readiness after each case. Maintained all clinic consumable supplies. Under the supervision of a Navy Preventative Medicine Tech, maintained a Lyme Disease registry of patients and processed over 100 tick cases for analysis. Embarked aboard the USS Wasp as a member of the casualty treatment and augmentation crew. Operated CHCS Electronic Medical Record system.

EDUCATION

University of Chicago, Chicago, IL
M.A. - Humanities Aug 2009

Western Michigan University, Kalamazoo, MI
B.A. – English – Creative Writing Aug 2007

Kalamazoo Valley Community College, Kalamazoo, MI
A.A.S. – Plastics Technology Dec 1997

AWARDS / School Certifications

Iraq Campaign Medal Dec 2005
Army Achievement Medal Dec 2005
Global War on Terror Expeditionary Medal Dec 2005
Naval Air Crewman Certification Jun 2001
Navy Achievement Medal Nov 2000

Last Resume Update May 4, 2016
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