SUMMARY
A recent college graduate of an accredited institution, with experience of 3 self-developed positions. Very hardworking,
thorough, polite, and an efficient employee. Great under pressure, very observant of my surroundings, and truly
dependable during all hours of the day, nights, and weekends (on call), and able to travel/relocate. Currently enrolled at
Northwest Lineman College to receive a license/certification in Electrical Engineering/Linework, with plans of working as a
Pre-Apprentice Lineman or Groundman/Utility worker.

SKILLS & CERTIFICATIONS/LICENSE
• Class A License CDL • Metering • Aerial Lift
• OSHA 10-ET&D • Pole-Top Rescue • Digger Derrick Certification
• First Aid/CPR Certified • Certified Climber • Microsoft Office expertise

EXPERIENCE
Assistant Operations Manager / 24 Hour Fitness USA Inc. - Lancaster, CA 08/2018 - 03/2019
• Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive
communication / Analyzed performance data to assess, optimize and elevate operations, targeting current and
expected demands
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
• Coached employees to work together to carry out daily functions and meet service objectives
• Collaborated with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability
• Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and
reviewing financial reports / Monitored supplier operations to verify quality, delivery schedule and conformance to
contract specifications
Sales Advisor / 24 Hour Fitness USA Inc. - Lancaster, CA 11/2016 - 08/2018
Anthem Award Winner
• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with
viable solutions / Identified prospective customers using lead generating methods and performing average of 75+
cold calls per day
• Maximized profit opportunities by effectively managing time and resources to meet sales objectives
• Proactively identified and solved complex strategy problems, supporting sales management and business
development
Service Representative / 24 Hour Fitness USA Inc. - Lancaster, CA 08/2014 - 11/2016
Employee of the Month (February-March 2016)
• Met and exceeded productivity targets by handling every interaction with good organizational and relationship-
management abilities
• Leveraged opportunities to upsell company products and services while providing information and discussing
options with customers
• Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and
service complaints

EDUCATION AND TRAINING
Northwest Lineman College - Oroville, CA 2019
Electrical Lineman Program Certification: Electrical Engineering
College of the Canyons - Valencia, CA 2017
Associate of Arts: Liberal Arts and Social Sciences
Paraclete Catholic High School - Lancaster, CA 2014
High School Diploma
• Honor Roll (2012) / Principles' List (xxx-xxx-xxxx) / Ambassador’s Award