Professional Experience:

Manager January 2015 to Present
Everything Motorcycles, Miami, Florida

Responsible for overseeing daily operations and sales. Supervise sale associates and coordinate shift schedules and leave time. Responsible for opening and closing of store front. Responsible for maintenance and tracking of inventory and ordering of parts and accessories via Commander Program. Oversee customer purchase orders to include monitoring the shipping, intake and delivery of customer units internationally and domestically. Responsible for the procurement of parts and invoicing for domestic and foreign distributors. Maintenance of 7 shop vehicles fleet to include trucks, vans, four wheelers and motorcycles utilized by staff. Responsible for periodic maintenance of a fleet of 15 motorcycles from Motorcycle Rider Instruction of South Florida, Inc. Overseeing various daily customer requests for motorcycle repair and service to include assisting mechanics as needed in the Service Center. Supervise technicians working on light equipment and oversee their work. Experience with metal (aluminum, steel and brass) fabrication and modification. Experience with epoxy porting to include modification and molding. Extensive customer service knowledge to assess and deliver a structured and systematic approach to troubleshooting and problem resolution. Ensuring customer satisfaction and quality of service is delivered by staff through quality assurance supervision.

Motorcycle Builder and Mechanic/Engine Tuner January 2012 to December 2014
LTD Racing, Marietta, GA

Building, modifying and repairing racing motorcycles to include the installation of after-market exhausts, ignitions, wheels, lighting and ECU’s. Responsible for the mechanic maintenance of a fleet of 8 Yamaha R6 motorcycles. Use proprietary software to reprogram and tune engine ECUs based on aftermarket modifications. Use dynamometer to test and tune engine modifications and explain complex technical data to customers. Extensive knowledge of 12v DC electrical system and installation. Assist customers in determining best parts combinations and modifications based on customer riding styles and usage of the motorcycle. Procuring and ordering parts and accessories domestically or internationally from various vendors and suppliers. Supervise technicians working on light equipment and oversee their work. Processing and completing of work orders related to installation and repair orders. Installation of front and rear tires and rim combinations. Perform vehicle safety and maintenance checks for safety and to ensure performance standards are met. Responsible for making custom parts to include metal fabrication and modification. Knowledge of soldering of electrical wires. Fiber glass and resin experience.

Installer IV April 2010 to October 2011
Mastec, Miami, Florida

Manage and supervise a crew of 10+ installers and provide instruction and direction for the completion of projects from start to finish. Able to interpret and review blue prints and detailed job drawings for installations associated to assigned projects. Prepare material status update reports weekly. Maintain daily logs of projects completed and pending items to be performed. Conduct project safety meetings and training of installers. Responsible for training and educating new installers on the Technical Publication and Wood Duct standards. Coordinate the procuring and ordering of required supplies, tools and equipment needed for projects from various vendors. Experience with power plant removal, upgrades and installation. Removal of old telecom equipment and cable mining. Experience with integrating devices with networks. Identifying and resolving network connection issues. Installation of routers, data transfer, remote monitoring and DSL equipment. Installed and secure cable pathway systems, firestop systems, various electronic components, and various cable. Experienced in AC current as well as DC current in both low and high voltage. Conduct testing of telecom equipment. Maintained certification in annual Hilti fire stop courses, safety courses, floor drilling and asbestos tile handling and removal courses. Extensive customer service skills in interacting with consumers and ensuring projects are completed under the specified timeframe and guidelines.

Project Coordinator February 2009 to March 2010
Alex’s Painting, Miami, Florida

Coordinate and schedule employee shifts and assignments. Responsible for ordering and maintaining inventory or supplies and materials. Prepare estimates, work orders and invoices. Assisting with the removal of dry wall, kitchen cabinets and appliances, bathroom fixtures and installation, masonry and carpentry work, painting and pressure cleaning. Monitor and track projects to ensure efficiency and accuracy of work performed.

Installer III June 2007 to December 2009
AFL Network Solutions, Fort Lauderdale, Florida

Installation of security and surveillance equipment and high capacity data transferring equipment. Removal and installation of large battery strings and three phase rectifiers. Responsible for erecting infrastructures to support projects. Organization and maintenance of materials and supplies utilized. Assisted the Power Group on projects and established customer relations with the central office personnel. Maintained certification in annual Hilti fire stop courses, annual supplier awareness courses, safety courses, floor drilling and asbestos tile handling and removal courses.

Installer II June 2005 to June 2006
Mastec, Boca Raton, Florida

Installation of high capacity data transferring equipment. Warehouse management to include overseeing the loading, delivering and shipping of materials and supplies. Experience in the operation of forklifts, large box trucks and hydraulic lift gate operation. Maintained certification in annual Hilti fire stop courses, annual supplier awareness courses, safety courses, floor drilling and asbestos tile handling and removal courses.

Manager January 2002 to May 2005
Everything Motorcycles, Miami, Florida

Oversee and supervise daily operations in the store front and service center area. Responsible for the maintenance and usage of the company vehicles to include a fleet of 7 shop vehicles utilized by staff for the delivery or transportation of motorcycle’s as well as conducting daily business to and from the sales office to the service center. Responsible for ordering and purchasing of parts and accessories for use by the business to include procuring shop supplies and OEM parts from various vendors. Maintaining track of in-house inventory and purchase requests. Maintain track of work orders and customer service requests and merchandise orders. Responsible for the opening and closing of the store front. Assisting with supervising and performing mechanical repair work as needed in the Service Center.

Installer I May 1998 to January 2002
ADC, Boca Raton, Florida

Experience with utilizing specialty tools in the installation of telecommunications equipment to include crimpers and dies, ring cutters, hammer drills, ds3 cutting and crimping, conduct fiber optic testing and cleaning. Knowledge of installation of high capacity telecom equipment. Trained in Technical Publication and Wood Duct guidelines. Assisting with loading and unloading of company delivery trucks. Maintained certification in annual Hilti fire stop courses, annual supplier awareness courses, safety courses, floor drilling and asbestos tile handling and removal courses.

Education:

GED 1994
1 Year of College-Miami Dade Community College

Training & Certification:

AT&T Ask Yourself Annual Course
Light Equipment Repair and Maintenance Training
Motorcycle Repair and Maintenance Training
Automotive Repair and Maintenance Training
Sales Tactics and Customer Service Training
Supervisor and Manager Training
Vehicle Repair and Service Center Supervisor Training
Fork Lift Operation
Lift Gate Operation
AT&T Supplier Awareness Course
Hilti Fire Stop Course
Asbestos Tile Drilling Course
Basic Installation (ADC)
Basic Spec and Drawings (ADC)
Boom Lift Operator Certification
Security Guard License Class D

Additional Skills:
Microsoft Office (Word/Excel/PowerPoint/Outlook)