Maintain contact with support areas such as Legal and Compliance.
Prepare system and self-authored written responses, adhering to Chase’s business letter writing guidelines and within RESPA guidelines.

Operations Manager, Deussen Global Communications (PR Firm), NY, NY (4/08 – 2/10)
• Onsite manager of IT infrastructure and VOIP telecom system
• Designed and implemented security systems
• Designed and implemented state of the art media center
• Responsible for selection, setup, training of national/international video conferencing
• Directly responsible for build out of new 5,000 square foot facility working directly
with contractors, architect and vendors (managed budget $200K)
• Managed multiple offsite storage facilities
• Managed all office equipment
• Coordinator of meetings and special events

Billing Administrator, Hachette Filapacchi Media, NY, NY (10/05-12/07)
• Facilitator of billing system software conversion
• Prepared monthly billing via data entry for various magazine publications (Woman’s
Day, Car & Driver, Road & Track, Elle Décor, Metropolitan Home, Home, Cycle World)
• Verified billing with accounts receivable
• Calculated and entered billing adjustments
• Responsible for credit card billing of all classified ads

Owner/Operator,, St. Albans, NY (11/04-Present)
• Perform PC and Macintosh computer upgrades and repairs
• Virus and malware removal
• Hard drive restoration
• Build customized PCs and home theater media PCs and servers
• Design and install wired/wireless networks for home and small businesses
• Custom home theater space design and equipment installation

Office Operations Supervisor, Cheven, Keely and Hatzis, NY, NY (4/04-11/04)
• Backup to IT staff –repair down workstations and data entry malfunctions
• Responsible for instituting computerized filing archival system
• Responsible for telephone system
• Supervised 9 administrative clerks
• Dispatched messengers
• Coordinated inter-office relocation of support staff and attorneys

Operations Manager, Purcell Electrical Contracting, Jamaica, NY (1/01-4/04, 1/99-2/00)
• Maintained computer system (solely responsible for upgrade of hardware & software)
• Managed main office for a mid-sized electrical contractor
• Processed ADP payroll
• Visited job sites to ensure proper staffing and supply availability
• Responsible for inventory maintenance and supply ordering
• Customer invoicing and accounts receivable
• Customer service

EDUCATION: York College, Jamaica, NY

COMPETANCIES: A+ Certified Technician (Oct -10) Windows Server 2003, 2008 and 2012
Windows 95-07/ME/NT/XP/VISTA /7/8 Microsoft Office 97/00/XP/03/07/10
Mac OS 6 thru X PeopleSoft
Linux Admarc
Chase Paymentech IC Verify
iVault LenderLive
Mortgage Servicing Package (MSP) InfoSource
Customer Care Workbench (CCW) Vendor Loan Systems (VLS)
Fortracs Information One
Quicken Quickbooks

Last Resume Update April 6, 2017
Address Pompano Beach
E-mail lock Locked
Phone Number lock Locked
Resume File RJL-Resume-2.docx 19.43 kB

Contact Candidate

Login or purchase this resume contact details.