Maintain contact with support areas such as Legal and Compliance.
Prepare system and self-authored written responses, adhering to Chase’s business letter writing guidelines and within RESPA guidelines.
Operations Manager, Deussen Global Communications (PR Firm), NY, NY (4/08 – 2/10)
• Onsite manager of IT infrastructure and VOIP telecom system
• Designed and implemented security systems
• Designed and implemented state of the art media center
• Responsible for selection, setup, training of national/international video conferencing
• Directly responsible for build out of new 5,000 square foot facility working directly
with contractors, architect and vendors (managed budget $200K)
• Managed multiple offsite storage facilities
• Managed all office equipment
• Coordinator of meetings and special events
Billing Administrator, Hachette Filapacchi Media, NY, NY (10/05-12/07)
• Facilitator of billing system software conversion
• Prepared monthly billing via data entry for various magazine publications (Woman’s
Day, Car & Driver, Road & Track, Elle Décor, Metropolitan Home, Home, Cycle World)
• Verified billing with accounts receivable
• Calculated and entered billing adjustments
• Responsible for credit card billing of all classified ads
Owner/Operator, RJL.com, St. Albans, NY (11/04-Present)
• Perform PC and Macintosh computer upgrades and repairs
• Virus and malware removal
• Hard drive restoration
• Build customized PCs and home theater media PCs and servers
• Design and install wired/wireless networks for home and small businesses
• Custom home theater space design and equipment installation
Office Operations Supervisor, Cheven, Keely and Hatzis, NY, NY (4/04-11/04)
• Backup to IT staff –repair down workstations and data entry malfunctions
• Responsible for instituting computerized filing archival system
• Responsible for telephone system
• Supervised 9 administrative clerks
• Dispatched messengers
• Coordinated inter-office relocation of support staff and attorneys
Operations Manager, Purcell Electrical Contracting, Jamaica, NY (1/01-4/04, 1/99-2/00)
• Maintained computer system (solely responsible for upgrade of hardware & software)
• Managed main office for a mid-sized electrical contractor
• Processed ADP payroll
• Visited job sites to ensure proper staffing and supply availability
• Responsible for inventory maintenance and supply ordering
• Customer invoicing and accounts receivable
• Customer service
EDUCATION: York College, Jamaica, NY
COMPETANCIES: A+ Certified Technician (Oct -10) Windows Server 2003, 2008 and 2012
Windows 95-07/ME/NT/XP/VISTA /7/8 Microsoft Office 97/00/XP/03/07/10
Mac OS 6 thru X PeopleSoft
Linux Admarc
Chase Paymentech IC Verify
iVault LenderLive
Mortgage Servicing Package (MSP) InfoSource
Customer Care Workbench (CCW) Vendor Loan Systems (VLS)
Fortracs Information One
Quicken Quickbooks
Last Resume Update | April 6, 2017 |
Address | Pompano Beach |
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Phone Number | |
Resume File | RJL-Resume-2.docx 19.43 kB |