Telecommunications Specialist

Responsible for all add, moves and changes within the Avaya PBX, CUCM and Cisco switches(2960-s) and routers(2851-s & 3945-s)
Working with vendors to install, troubleshoot or port MPLS, T1-s and PRI-s
Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation. Plans network installations by studying technical specifications; preparing an installation schematic.
Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.
Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.
Maintains safe work environment by following standards and policies.
Updates job knowledge by participating in educational opportunities; reading technical publications.

APEX/Ericsson Houston, TX 3/13-9/14
LTE/RF Engineer

Troubleshoot and resolve base station issues (execute provisioning scripts, configure files, and make parameter changes) to support the deployment of CDMA base stations.
Respond directly to calls and requests into the call center and troubleshoot problems as well as support internal teams with maintenance activities.
Troubleshoot and resolve CDMA cell site alarms.
Ensure base stations are operational via pre-checks (alarms cleared, hardware in service, etc., sites ready for RF teams, and live traffic)
Resolve trouble tickets in a timely manner.
Interface directly with deployment and development teams to resolve site problems
Execute procedures and tools in place to support on time RAN delivery
Provide operations support in real time to the RF team in their optimization activities by creating as well as running work orders and executing requests to make parameter changes as needed.
Provide 24x7 Remote Support if needed. Availability for shift work and weekend on call activity is required

Collabera/JPMorgan Chase Houston, TX 3/12-3/13
Telecom Specialist/Helpdesk

Taking ownership and resolving tickets from Peregrine/Vulcan ticketing system
Creating and unlocking profiles within Active directory within 2003/2008 servers
Remote troubleshooting of LAN/WAN connectivity using Citrix and remote desktop
Providing detailed information regarding resolution or upon transferring to tier 3/GNOC support for further troubleshooting
Troubleshooting Cisco/Avaya VOIP phones
Managing and troubleshooting profiles within Cisco Unified Communication Manager(CUCM), and Avaya PBX
Troubleshooting and installing Cisco UDPC, Avaya 1x, CMS, Coverage paths, and VDN
Testing and configuring of LAN/Wan connectivity and POE within Cisco switches
Working to resolve voicemail issues within Avaya Intuity or Modular Messenger
Working with vendors to repair or replace hardware at customer premise
Testing and troubleshooting analog and digital lines for fax

Viva-IT/Motorola Arlington Heights, IL 12/10-3/12
Service Desk

Answer incoming calls to the CNRC customer service desk
Obtain caller information in detail to identify the caller-s location and pertinent information to open, update or close Service Requests.
Provide tier 1&2 tech support for CDMA Network across different platforms Including Cisco, UNIX & Nortel and LAN/WAN connectivity before handing off to engineer.
Using Citrix, REACT and Java Remote desktop to troubleshoot LTE equipment and remote T1 testing.
Working resetting logon passwords within active directory.
Understand and Demonstrate proper use of the telephone system and hunt groups used to reach support engineers. This includes setting up conference bridge lines as required for support issues.
Monitor E-Mail account and handle E-Mail disposition when scheduled and log information in E-Mail tracking worksheet. This includes opening, updating and closing Cases in Remedy, WFM and Clarify ticket systems based on the E-Mail requests received.
Assist with maintaining current documentation. This includes assisting in developing and making changes to existing processes as instructed.

US Cellular Bolingbrook, IL 12/09 - 10/10 Data Technical Support

Internal and external level 3 support of Blackberry and Window devices. Which include programming, syncing email and pc-s to devices, and extensive troubleshooting.
Troubleshooting connectivity to CDMA networks and Data issues
Using tools such as Log Me In Rescue to help customers configure MAC and Window pc-s and installing and troubleshooting wireless devices.
Configuring email setup and syncing of contacts and calendar within MS Exchange
Resetting enterprise & VPN passwords and creating GPO-s within active directory/Server 2003
Monitoring and configuring Lucent and Nortel switches.
Consistently monitoring wireless network and creating Remedy tickets for engineers or techs.
Deleting and adding VLR and HLR within the switch.
Resetting passwords and editing users within the company domain

Apex / NAL Worldwide Addison, IL. 5/09 -10/09
Telecommunications Repair Technician/Contractor
Troubleshoot, repair, and test telecom equipment such as Adtran, Nortel, Lucent, and AT&T devices.
Verified repairs by testing unit in the appropriate test bed.
Prototype assembly involving electrical and electronic components.
Prototype PCB assembly using SMT components
Work effectively in a team environment to support new product development through all phases of the development process.
Interface with other operational disciplines including quality, Integrated supply chain and manufacturing during the development process.

PCS/AT&T Chicago, IL 9/07-10/08
Technical Support Technician / Project Program Management/Contractor
Worked closely with engineers to ensure outside cable facilities were tested, repaired, and maintained properly and also provided hands-on in-house tech support for internal staff.
Conduct and retrieve test results for fiber optic and POTS lines
Utilized engineering software such as Field Engineering Interface (FEI), Job Administration Management (JAM), and Project Lightspeed Tracking Database (PLTD).
Coordinated with field managers and techs to arrange onsite testing and programming.
Provided effective Data Center level-1 / level-2 phone support for techs, field mgrs, and engineers, including trouble-ticket resolution and escalation (using both Remedy and JAM)
Troubleshooting LAN/WAN connectivity to local network

Pro Staff/Cisco Systems, Naperville, IL 11/05 -9/07
Tech Support / Fiber Optics Technician/Contractor
Perform installation, maintenance, trouble isolation and repair of fiber optic networks
Conduct head-end test and LAN/WAN connectivity on CISCO switches and routers
Provided effective Data Center level-1 / level-2 phone support for techs and vendors,
Trouble-ticket resolution and escalation (using both Remedy) .
Performs programming such as PRI, opening ports, and assuring correct IP commands.
Worked with 2500, 3745, and 3640 series routers and 1900, 2950, 3550 series switches

Volt Telecommunications Group, Chicago, IL 12/03-12/04
Tech Support / Telecommunications Specialist (MCI)
Perform installation, maintenance, trouble isolation and repair of xDSL, T1-s and Telecommunication Circuits, 5ess, and equipment.
Solid experience providing support for Class 5 (5ESS) switching systems
Install, configure and troubleshoot various Customer premise equipment (routers, switches, bridges, laptops, desktops, and modems)
Responsibilities included providing direct customer service and tech support for clients
Install various categories of inside wiring / proper terminations such as jacks, cross connections, etc.
Perform installation of network interface cards and network integration, including the installation, testing and repair of Ericcson, and Alcatel radios and test beds.
Testing of circuits using suntest meter and various other testing procedures/equipment
Installed VOIP equipment such as Avaya TDM, Cisco, Linksys, and Polycom.
Provided effective level 1 remote support for customers, including trouble-ticket resolution (using Remedy), and dispatching of techs to client site

Education
College Of Du Page, Glen Ellyn, IL
Electronics technology/C.I.S
Studied Electronics and Information Technology
Currently working on B.S. in Information Technology

Accreditations
U.S. Army Electronics Engineering 08/1993-08/1995
Certified journeymen of Telecommunications and Basic Electricity