The SolidExperts, Ft. Lauderdale, FL July 2016-Present
Technical Operations Manager
Leads the Technical Support staff who apply Customer Service best practices to end users and Applications Engineering ensuring or resulting in higher customer satisfaction, increased throughput, increased sales, and reduced costs. Provides pre/post sales CAD/PDM/PLM support of multi-million dollar accounts which increases customer retention, new business and higher revenue.
Leads team to Resolve Customer Service Issues in 3-5 days, a turnaround time reduction of 75%.
Consults with customers to determine the bigger picture of their business needs tactical planning and strategic management, and upsells additional software, services and training adding $6K to $10K per sale.
Reduced the calls in queue by 60%, while empowering the Engineers to partner with the customers in the resolution of any issues related to the software and offer additional products and services increasing yearly revenues by over $300,000.
Stryker, Fremont, CA January 2009-June 2016
Manager of neurovascular products and equipment/tooling numbering in the hundreds in SolidWorks and Enterprise PDM.
Managed the design and continuous improvement of intravascular ultrasound devices, increasing quality output which decreased scrap and increased customer satisfaction for revenues that exceed $5,000,000 annually.
Refinement of the design and manufacturability and design assurance of medical devices translating into significant cost reduction and increased profits.
BOSTON SCIENTIFIC, Miami, Florida August 1999-December 2008
Cross functional project lead/manager with responsibility for leading day to day engineering and design activities involving the implementation of capital equipment, equipment design, equipment re-design, product development, and product/process improvement.
Improved company’s bottom line through the implementation of ongoing value improvement projects saving the company between $300,000 and $1,000,000 per year
Lead product development activity involving molded plastic device handles, stamped and cast end effectors, lost wax investment casting, wire/catheter processing, laser welding, radial riveting, resistance welding etc.
Lead the Design and implemention of an 8 Cavity Robotic Degating System which saved the company over $750,000 in labor and scrap dollars annually
10988 Mainsail Drive
Cooper City, FL 33026xxx-xxx-xxxx
MBA, Leadership/Operations Management/Entrepreneurship, Nova Southeastern University, H. Wayne Huizenga School of Business and Entrepreneurship, Davie, FL
BS, Mechanical Engineering, Communications, Math/Science, New York University, New York, NY
Boston Scientific Manufacturing Technology Award, State of the Art Catheter Assembly Station
Boston Scientific Technology Team Award, Corporate Equipment Drafting Standards and Model Management SOP’s
Leader of Boston Scientific Corporate Computer Aided Engineering Systems Group
Invented two Boston Scientific trade secrets
Authored and implemented 11 operating procedures used at Boston Scientific and Stryker
Business Process Development • Project Planning • Budgeting • CAPA • GD&T • ISO 13485
FDA 21 CFR Part 820 • cGMP • FDA/Regulatory Compliance • DFMA • Six Sigma Green Belt
Microsoft Project/Power Point/Word/Excel/Access/Visio
Pro/E V12-Wildfire 5.0, Expert (15,000+ Hours) • SolidWorks 97-2017, Expert (15,000+ Hours)
Product Lifecycle Management • Enterprise PDM • PDMWorks • Pro/Intralink • Windchill
SolidWorks CSWP, CSWP-Advanced, Sheet Metal, Drawing Tools, Mold Tools
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|Last Resume Update||July 7, 2017|
|Resume File|| Rob-Staple-Executive-Resume.docx 22.2 kB|