12/4/06 – 11/25/08 Traffic Control Service, Inc, Las Vegas, NV
Took orders over phone from customers requesting traffic control.
Surveyed location for requested traffic control, and sketched road as needed.
Drew up traffic control plan using auto-cad on computer, and faxed to any and all required entities (Clark Co., City of Henderson, City of Las Vegas, City of North Las Vegas, NDOT, and City of Boulder City).
When plan approved, copies made for dispatching.
When necessary, the approved plan was either faxed or emailed to the customer, or a copy left for pick-up.
Filing and billing as needed.
Completed ATSSA (American Traffic Safety Services Assoc.) Technician and Supervisor training courses.
Dispatcher / Quality Control Tech / Back Up Router
7/20/05 – 5/16/06 Ironwood Communications, Las Vegas, NV
Input and maintain accurate computerized customer and work order database
Handle customer questions, complaints and inquiries in an expeditious and professional manner.
General office duties
Notify technicians of any changes to work orders prior to scheduled arrival time
Drive to customer’s homes; check on quality of installation, technician performance, and overall customer satisfaction. Photograph installations and any damage claims. Write up reports on each trip.
Routed approximately 300 work orders daily for next day truck trips for technicians.
Dispatcher / Router / Field Tech
3/1988 – 9/2000 Time Warner Cable of New York City, New York, NY
Worked as a Computer Operator, Dispatcher, Field Router, System Outage Analyst, Research, Training, Presentations, Service, Repair, and installation.
Answering phones and Radio; overseeing work performed during the day, making new and rescheduled appointments for customers and entering all completed field work performed by the technicians into the computer.
Route work of field technicians, both on computer and physical work orders for next day truck trips. Route work included installations given to private contractors, in-house service/repair and installation technicians, and road runner cable modem. Total work orders on a daily basis, betweenxxx-xxx-xxxx.
Research status of converter boxes and equipment, field service problems. Worked on special manpower research project for director of operations; produced spreadsheet reports on salary scales and various manpower attributes.
Education Chelsea Vocational HS, New York, NY
9/85 – 6/87
Majored in Electrical Installation
Qualifications Technical: Installation of telephone and television wiring and equipment; electrical wiring and installation; schematic diagram reading and drawing; CAT 5 wiring and computer networking, hardware and software installation; field training; photo processing; basic carpentry.
Office: Computer operations include internet searches, Auto-CAD, work processing, data entry, email, computer training; research of building wiring and appointment coordination; use of adding machine, calculator, 3 types of mimeograph machines, copiers, and switchboard; light typing, filing, inventory control, and record keeping.
References References are available on request.
|Last Resume Update||September 26, 2017|
|Resume File|| cable.docx 23.33 kB|
|Willing to Relocate?||No|