Large computer networks Microsoft Exchange 2013
Interpersonal skills Windows Server2008
Managing multiple projects simultaneously Windows 7
Working with shifting priorities Active Directory
Team player Microsoft SharePoint
Documentation
WORK HISTORY
MTS II, 02/2003 to Current
Verizon Wireless – Little Rock, Arkansas, United States
Responsible for performing technical administration and analysis duties in support of various network and
hardware/software operations management activities. Including analysis, troubleshooting, implementation, testing,
development, monitoring, maintenance, production support, and documentation.
SPOC for LAN/WAN and VoIP systems. Covering Arkansas, Oklahoma, North Mississippi, and West Tennessee.
Team member on intermediate-size technical projects.
Resolving complex assigned trouble ticket within established timeframes while providing quality customer service.
Proactively monitors and controls all production systems and network to maximize system availability.
Followed internal procedures for change management, incident management and escalation.

Installation Technician, 03/2000 to 09/2002
Nuvox Communications – Little Rock, Arkansas, United States
Responsible for installation of CO and collocation interface equipment. Build out and maintain collocation space
to meet company standards. As well as compliance to FCC regulatory standards.
Installation of customer premise interface equipment including turn-up and testing of compatibility with customers
current voice and network equipment.
Provided after-hours support for applications and project efforts when needed.
Network Analyst I, 03/1998 to 04/2000
MCI WorldCom – Little Rock, Arkansas, United States
Responsible for installation of CO and collocation equipment.
Installation and maintenance of customer interface equipment.
Installation Technician, 01/1996 to 04/1998
R & J Communication – Pine Bluff, Arkansas, United States
Responsible for installation of voice and computer network equipment.

Corporal (E-4), 11/1989 to 11/1995
United State Marine Corps – United States
Primary MOS: 0351 Anti-armor Assultman

EDUCATION
High School Diploma: 1989
Watson Chapel High School – Pine Bluff, Arkansas, United States
CERTIFICATIONS
Cisco Certified Entry Network Technician
Cisco Certified Network Associate
Tellabs TITAN 5500
FAA LINCS O&M

ACCOMPLISHMENTS
Various college courses completed:

English Composition, Social Sciences and History, Humanities, Natural Sciences, College Mathematics.

Various Military Courses completed:

Smaw and Law Gunner, Personal Finance, Fundamentals of Marine Corps Leadership, Introduction to Military Police
Duties, Game Warden Operations, Law and Legal Concepts, C.P.R. Emergency Vehicle Course, Security Functions,
Unarmed Self Defense, Professional Ethics, Terrorism Counteraction for Marines, Biological/Chemical/Radiological
Survey Techniques, Biological Warfare, and N.B.C. Monitor and Survey Equipment.

Various Vocational Courses Completed:

Internetworking Essentials, Internetworking Overview I and II, Router Configuration Basics, Cisco ICM System, IPX
Overview and Addressing on Cisco Routers, TCP/IP Overview and Addressing on Cisco Routers, Microsoft WIN 7
and WIN 10 operating systems,