Telecommucation Field Engineer


Software Testing & Quality Assurance
Integrate Software with Existing Systems
Maintain Standards Compliance
Implement Localization or Globalization of Software Upgrades
BSSM Operations & Maintenance
SPM Operation & Maintenance
Installation & Upgrading of Equipment
Titan 5500 Qualified
Cisco Routers
Comverse Voicemail Systems
MTX Operation & Maintenance
SPM Operation & Maintenance
CBRS Operation
CBM Operations & Maintenance
EVDO Operations, including EMS, DOM & RNC Equipment
CPDS Operations & Maintenance
Project Management


BTI Telecom/Samsung (Sprint NV Project) 4/2013 - 1/2015
Field Engineer
First point of contact for Schedule, Access, Troubleshooting during migrations.
TDM Lead
Fiber Lead
Tower Crew support for 2.5 and integration
Inventory Control for RMA process
Tower Crew dispatches and Resolutions (Project Manager)
Field Integrations and Migrations

Ericsson (previously "Sprint Nextel ") 7/1997 - 3/2013
Software Engineer III
Software Deployment (LTE Group), Plano, TX (8/2012-3/2013)
( Software testing and quality assurance.
( Integrate software with existing systems.
( Maintain standards compliance.
( Implement localization or globalization of software upgrades.
( Remote Login to customer networks.
( Network audits.
( Call processing verification of network.
( Excellent performance evaluations.

Software Engineer III
Software Deployment (CDMA Group), Plano, TX (8/2011-8/2012)
( Travel to customer location on site.
( Software and Hardware Audits.
( Call processing verification.
( On-site support for upgrade failures
( Firmware and hardware upgrades on all equipment.
( Trouble-shooting issues within the network.
( Selected to travel to India for 2 months to train 15 new call center staff. (India/Mexico GSC Ramp Plan. OJT Training/Support of NBSS upgrades. Bangalore, India, 6/2012 - 8/2012)

Field Engineer III
Proactive Support, Plano, TX (8/2010-8/2011)
( This group was designed to implement proactive solutions for our customers.
( High-visibility projects or projects requiring individual control or direction.
( Responded to Special Assignment Projects.
( Example: Hurricane responses included monitoring all sites and switches in hurricane path. This project was assigned from the VP level, and required regular hourly updates (remaining fuel at switch locations, sites on battery, switches under water, etc.).

Switch/Field Technician III, Tampa, FL (7/1997-8/2010)
( SME for Florida on CDMA networks.
( SME for Enhance E911 system.
( Integration of new cell towers and switch equipment.
( Trained and managed 4 staff.
( Maintained low staff turnover through effective motivational management.
( Received -Service Excellence Award- (9/2001).
( Received -Service Excellence Award- (1/2002).
( Received -Service Excellence Award- (12/2003).

Regional Inventory Specialist, Tampa, FL (7/1997-7/1999)
( Cycle counts.
( Asset tracking.
( RMA of defective materials.
( Trainer.
( Asset reduction.
( Trained and managed 7 staff.

Inventory Auditors, Tampa, Fl 2/1990 - 7/1997
District Manager & Auditor
( Responsible for training all new employees on audit machines, sales, and daily operations.

Home Depot, Clearwater, FL 5/1988 - 6/1991
Night Time Merchandiser Manager
( Responsible for 5 man crew to build displays.
( Stocked all merchandise and maintained displays.
( Safety Instructor.
Scotties Hardware, Tampa, FL 1982 - 1988
Operations Manager
( Safety.
( Hiring.
( Training.
( Cashier.
( Inventory Control.
( Merchandising.

Education and Credentials

800 Hours Specialized Telecommunications Training (1997-2013)

2 Years Undergraduate Coursework - Accounting Major
Florida College, Tampa, FL 1996-1999

High School Diploma - Leto High School, Tampa, FL 1982

Computer skills include Lync, Unix, Microsoft Office Suite (Access, Outlook, Word, Excel & PowerPoint).


Robin Hamm - cont'd Page PAGE 3

Last Resume Update March 15, 2015
Address Hudson
E-mail lock Locked
Phone Number lock Locked
Resume File Hamm-Robin-Resume.doc 45.5 kB
Spanish Speaking? No
Willing to Relocate? Yes
Years Experience 18

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