Recognition from upper management all the way up to VP's and CEO's for performance.
GEM club awards and recognition for performing technical repairs at Verizon quickly and efficiently
based off metrics.

Experience
Verizon Telecommunications March 2013 to Current
Fiber Analyst
Albany/Syracuse, NY
•Dispatching Field Technicians to resolve network outage conditions and OOS (Out Of Service)
conditions.
•Resolving and troubleshooting connectivity issues for residential and business customers including
provisioning of new or existing services. •Providing support for Verizon CPE and limited support for
Customer CPE. •Order inquiry and/or trouble reports
•Fiber to home activation support
•Analyzing and isolating trouble conditions.Resolving TCP/IP protocol issues with users.
•Initiating service order corrections and changes
•Use of PC components and functionality, the ability to work with customers on the telephone and to
isolate/resolve problems with the equipment at a customer location.
•Working at a computer terminal assisting internal and external customers.
•Communication networking components such as routers, LAN topology, Ethernet and Network
Interface cards, as well as a working knowledge of PC hardware/software functionality.
•PC home networking technology.
•Support Analyst, Ethernet Systems Installer, LAN/WAN Administrator, Network Analyst, Network
Technician, Service Technician, Systems Analyst, Systems Administrator and Systems Engineer duties.
•Performs testing and diagnostic procedures on equipment according to published equipment
standards.
•Assembles, installs, and/or tests transmission equipment channel banks, channel service units (CSU),
digital service units (DSU), modems, routers, etc. Installs routers, bridges, multiplexers, concentrators,
etc.
•Coordinates the testing and turn up of service with all involved providers until the customer's service
is up and working.
•Provides technical support/assistance to apprentice techs either through OJT or remote technical
support.
•Provide customers with service activation support for Data service PC configuration, home router
configuration, and/or email/internet applications.
•Issue customer initiated service order corrections and changes.
•Issue maintenance initiated change orders.
•Create trouble reports.
•Performing analysis and isolation of trouble conditions.
•Sorting troubles into User, Voice Network, Data Network, Video Network & OS Plant categories.
Provide trouble resolution and closeout when possible. •Affiliate ISP Support.
•Operating a PC/data terminal to maintain status of service orders and trouble reports in various
FTTP operations databases.
•Dispatching trouble reports and service orders to appropriate outside installation and repair forces
and receiving close out information from those groups.
•Negotiating dates, times and access arrangements associated with resolving customer service order
fallout and trouble report. Customers may be irate or dissatisfied with our service.
•Communication networking components (i.e., Routers, LAN topology, Ethernet & Network Interface
Cards) as well as MS Windows and PC hardware/software.
•Working with customers, on the telephone, to isolate/resolve problems with that equipment at a
customer location.
•Communicating effectively with customers. Responsible for talking and negotiating with customers
as well as interacting with other work groups.
•Overlap-perform more than one function at a time while communicating with internal and/or
external customer.
•Sit at a workstation for extended periods while working at a computer terminal.

SUNY Upstate University Hospital at Community General October 2011 to March 2013
Pharmacy Technician
Syracuse, NY
Troubleshoot Phyxis
Maintain phone calls as needed
Medication delivery to units as needed,
IV admixtures
Compounding and TPN's
Troubleshooting equipment in pharmacy as needed.
Kinney Drugs Health Direct April 2010 to July 2011
Pharmacy Technician/ Pharmacy Technician Medication FillerSupervisor
North Syracuse, NY
Receive and verify prescription from Doctors and Nurse Practitioners.
Prepared medication for clients through mixing, counting pills and labeling bottles.
Price and fill prescriptions.
Work closely with pharmacist to assure consistant quality of work.
Handle patient paperwork regarding admissions and discharges.
Address patient's insurance claims and medication prior-authorizations.
Count inventory and stock medication.
Handl facility prescription needs for multiple organizations.
Geek Squad Best Buy March 2011 to March 2013
Counter Intelligence Agent PC Repair Technician
Liverpool, NY
Supervisor: Chris Averill (xxx-xxx-xxxx) Assist customers with service/repair issues within
Standard Operating Platform (SOP).
Provide the initial contact with customers, check in product, and run basic tests to determine
product needs and service solutions.
Facilitate the complete solution of product sales, upgrades, installations and service in the
store.
Personify and uphold service standards.
Using DOS, Windows 9x/ME/2000/XP/Vista and Apple MacOS.
Troubleshooting of Operating Systems and Internet connection issues.
Computer hardware diagnostic and troubleshooting.
Software installations and upgrading.
Install / troubleshoot all computer-related devices (video, sound, modem, printer, scanner,
camera, etcetera.) Research and constantly adapt to new and unfamiliar problems.
Rite-Aid Pharmacy January 2007 to April 2010
Pharmacy Technician
Syracuse, NY
Accept customer and prescription information, including refill authorization, from doctor's
offices where permitted by state law.
Responsible for retrieval of the appropriate medication from inventory where permitted by
state law.
Create prescription labels where permitted by state law.
Place medication into prescription containers where permitted by state law.
Input customer and prescription data into the computer system where permitted by law.
Complete paperwork related to filling prescriptions.
Maintain the pharmacy department by keeping it clean and in order.

Education
Onondaga Community College 12/2010
Associate's Degree: Criminal Justice
Syracuse, NY, United States
GPA: GPA: 3.3
GPA: 3.3 Credits Earned: 64 Semester hours Criminal Justice
BOCES 03/2010
GED
Liverpool, NY, United States
2011
CPhT: Pharmacy Technician
Syracuse, New York, USA
Onondaga Community College
Work In Progress: Computer Information Systems (NETWORKING)
Syracuse, New York, USA

Skills
Repair of telecommunication services in voice,data and video services. Dispatching field technicians.
Trouble ticket creation for repair. Computer networking and software skills in MS Office Suite and
MAC/Windows OS/ Linux Operating systems. Excellent attention to detail. Excellent communication
skills. Computer hardware repair and troubleshooting.. Excellent customer service skills. Background
in law and pharmaceuticals. Supervising skills and logistics.