- Demonstrated ability to meet the needs of customers, dependable, hard working, reliable, and
punctual.
- Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-
up.
- Work well as a team member or independently.
- Use clear, concise communication skills in conjunction with organizational skills to perform daily
duties.
- Met or exceeded all performance goals to date.
- Resourceful, energetic, competent, multi-task and results-oriented.
- Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects
of work.

Experience

Southeastern System Technologies
Low Voltage Technician, 2014 - Current
- Installation and completion of new and upgraded commercial CCTV, Access control and Fire alarm projects
and other low-voltage equipment and contracts.
- Mechanical aptitude to read and decipher plans, drawings, schematics.
- Performed maintenance, testing and inspecting of various competition fire alarm panels
- Create or review fire alarm system shop drawings (including power supply) to meet device requirements, job
specifications, and codes and standards.
- Plan and oversee complete and successful system commissioning, including documentation of test completion
and creation of as-built drawings

Comcast Corporation, Boston, MA
Communications Technician 3, 2010 - 2014
- Provided on-site trouble-shooting and monitored customer concerns for use in future planning
- Trained new employees
- Work as an individual contributor performing independent tasks at appropriate times, but can be a
motivating team player. Achievement-oriented
- Work effectively with customers-able to identify needs, tactfully answer questions, sell products and
services, and solve problems
- Strong communication and interpersonal skills
- Work effectively on a team, synthesizing facts and ideas, coordinating events and operations, and
solving problems
- Strong technical background
- Proficient in all software applications
- Quickly established rapport with customers
- Proven ability to initiate and maintain excellent relations with high-end clientele
- Provided end users with working understanding of computers
- Dealt tactfully and effectively with difficult customers
- Effective in stressful situations
Phil's HVAC, Winchester, MA
HVAC Techncian, 2007 - 2009
- Able to read and understand blueprints, schematics, and technical drawings
- Completed course in mechanical diagnosis and repair techniques
- Experienced and skilled technician
- Fabricated duct and sheet metal from drawings and blueprints
- Maintained, serviced, repaired, altered, adjusted, modified, updated, and upgraded machines and
equipment in service
- Skilled in problem solving and troubleshooting
- Prepared project proposals
- Experienced in communicating with the general public, homeowners, general contractors, and civil
engineers
- Worked on commercial and high-end custom houses

Education

H.S. Diploma, 2001
Billerica High School, Billerica, MA

Certifications

VESDA by Xtralis
Certified VESDA installation and repair technician.

Licenses

Residential Electrician, 2009
RETS Technical College, Boston, MA
• Proficient in installing new and modified electrical wiring and devices
• Hands on experience in performing predictive and preventive maintenance
• In depth knowledge of examining and testing elements of electrical systems to locate and
troubleshoot faults
• Highly skilled in installing and wiring motors for large and complex machine tools
• Thorough knowledge of applied trade practices and techniques
• 900 education hours toward master electrician license

Skills

- Wiring
- Tools and Equipment
- WAN/LAN Installation
- Installing and Testing Cabling
- Network Analysis
- Random Signal and Noise
- Real-time Digital Signal Processing
- Customer Training
- Network Security
- Advanced Networking
- Systems Integration/Programming
- UNIX (Linux, Solaris)
- Software Development
- Expert Troubleshooting
- Multi-platform Networks
- Technical Support
- JavaScript
- Operating Systems
- Network Architecture