Facilities Operation Manager

Facilities Maintenance Operations Manager



  • Managing all day-to-day maintenance service operations for 425 Walgreen’s stores across Central Florida and Tampa.
  • Management of 16 service technicians.
  • Assure cost-cutting savings to stores with productive and timely service calls in order to perform repairs in-house with less use of outside vendors.
  • Exhibit exemplary values in ethics, leadership and knowledge that is highly respected and often called upon within Walgreens Corporate, store management and CBRE Corporate Offices.



CBRE Corporation                                                                                                            Nov 15, 2011 – Dec 31, 2013

(Walgreens outsourcing maintenance vendor)

Facilities Maintenance Operations Manager

  • Managing all day-to-day maintenance service operations for 425 Walgreen’s stores across Central Florida and Tampa.
  • Management of 16 service technicians and daily management responsibilities to include productivity reporting, GPS monitoring, safety updates, code of ethics, and training.
  • Assure cost-cutting savings to stores with productive and timely service calls in order to perform repairs in-house with less use of outside vendors.
  • Support EMS Committee which includes Walgreens Corporate, CBRE Corporate and FSG Corporation with knowledge and expertise of EMS controls with troubleshooting, technician field training and solutions.
  • Delegate calls from CBRE Call Center.
  • Maintain and manage daily store EMS Control Systems.
  • Hold multiple certifications (listed below) in the field of HVAC/Refrigeration with extensive background as a service technician.
  • Provide Training to technicians for EMS, preventative maintenance and diagnostic troubleshooting.
  • Accounting reconciliation for outstanding invoices for stores.
  • Communicate effectively with store managers to maintain healthy rapport.
  • Respected Leader as Manager with other managers and technicians in the company.
  • Support area Walgreens Facilities Asset Managers for two regions, Orlando and Tampa.
  • Trusted Liaison for corporate office with outside contractors, code enforcement, etc..
  • Provide disaster relief support for responsible areas and outside area stores when needed.


Walgreens, Central Florida                                                                                         June 2006 – Nov 14, 2011

HVAC-R Senior Service Technician/Superintendent for Central Florida

  • Exhibited Supervision of Central Florida Technicians for over 200+ Walgreens Stores
  • Operated as working supervisor in field operations as a senior skilled mechanical engineer.
  • Performed and managed cost-cutting services for responsible stores.
  • Maintained rapport with store managers, District Management, and Corporate VP’s.
  • Exhibited significant experience and expertise in diagnostics and repair of Carrier, Trane, Lennox, York, AAON, Masterbilt, Liebert, HVAC/R systems, controls and sub-systems such as Carrier Cobra units, Greenheck ERVs, Premier Link control systems, Masterbilt reverse cycle defrost and FSG energy management systems.
  • Performed and Supervised Preventive Maintenance of HVACR in field area locations.
  • Performed exemplary Forman duties from 2009 which lead to promotion of area Superintendent including new store punch outs, delegation of work assignments to technicians, safety training and technical assistance for Walgreens technicians.
  • Provided technical support to facilitate special project completions such as FSG with the EMS rollout, Big Services and Equipment Resources with the LED lighting and cooler door retrofit project, AES and CS-USA with the rooftop sweep program.
  • Provided support to the FAM with day-to-day operations and vendor support.
  • Trained and provided assistance to store managers as needed to reduce service calls.
  • Served as senior field technician then Foreman and finally Superintendent as skills were recognized in these areas to resolve issues needing more expertise across the region.
  • Exhibited intermediate level computer skills in Excel, Word, Outlook Express and Maintenance Management Systems.

(Began with Walgreens in 2006 as a technician and was promoted to Senior Technician, then Superintendent all during the term of this employment.)


Linc Service, Sanford, FL                                                                                                               Jan 2004 – June 2006

Commercial Service Technician

Diagnosed and repaired all types of HVAC systems to include split systems, package unites, chillers and

Liebert systems.


American Residential Service, Winter Park, FL                                                                  Nov 2002 – Jan 2004 Residential Service Technician

Diagnosed and repaired a vast array of residential heating and air conditioning systems.




2002 Central Georgia Technical College, Macon, GA

Air Conditioning Technology Program

*Transferred to Florida


2002 - 2004Westside Technical College, Winter Park, FL

HVAC Technical Program - Completed


2004 – 2006 ACCA Apprenticeship Program (Air Conditioning Contractors Association of Central Florida)

HVAC and Refrigeration Program

*Completed 3-year program in two years. Certification acquired.



Westside Technical Mechanic Helper Association

ACCA Apprenticeship Certification

ARI Certification

EPA Universal Certification

Journeyman Machine Operation


Other Skills:

  • Proven abilities in additional wide range of technical and functional skills to include:

o   Facilities Management Operation and Supervision skills

o   Service Insight ticketing skills (TAWS and MMS)

o   Computer/office software skills

o   Vendor Outsourcing skills

o   Project Management

o   Mechanical Engineering

o   Refrigeration

o   Electrical Diagnostics

o   Energy Management Systems

o   Heavy Equipment Operation

o   Journeyman Machine Operation

o   Civil Engineering Inspection

o   Drafting

o   Construction/Project Management

o   Intermediate computer skills in multiple programs (Word, Excel, TAWS, and Service Insight)

















References and Recommendation letters upon request.

Last Resume Update June 26, 2014
Address United States of America
E-mail lock Locked
Years Experience 5 +

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