Keeps situations in proper perspective, Very dependable and conscientious
A polished and confident speaker ,Displays natural charm and charisma
Makes the best impression in all situations
Train Logistics Officers on how to establish system development and implementation for logistical functions of planning, material accountability, material management, and maintenance and transportation management
Over 8 years of professional experience in logistics, property accountability, and automated inventory management systems.
Rising Star Personal Care Home
Executive Director, Stone Mountain, GA May 2015– CURRENT
Experience in directing and leading assisted living activities
Strong compassion and empathy towards aged and sick
Excellent communication, interpersonal, and management skills
Comprehensive knowledge of state, federal, and local regulations
Ability to reduce operational cost and grow income of the facility
Skilled in handling and prioritizing multiple tasks
Experience in hiring, training, and motivating staff
Responsible for monitoring compliance with necessary laws and regulations
Ensure residents are provided with quality care and best comfort
Inspire and motivate staff to care for patients and see they are satisfied
Plan budget for the department and handle fiscal operations
Prepare financial reports, financial goals, and act according to the board
Coordinate with department managers and maintain direct communication
Resolve the types of problems patients and their families go through
Written and implemented policies and procedures and improved overall efficiency of the facility
Hired, trained, and guided personnel in achieving goals and objectives of the organization
Prepared and got annual budget approved by the management
Addressed staff problems and needs and acted as a link between them and the management
Developed and implement several creative and skill-building projects for residents
Coordinated physical therapies and yoga session for residents
Monitored patient care planning and billing functions
Pacifica Senior Living Roswell Memory Care July 2014 – May 2015
Community Relation Director Roswell, Georgia
Established new relationships with key referral sources building strong alliances
Plan and execute community outreach marketing and events to drive sales and leasing efforts
Work in partnership with community-based providers, administrative and clinical staff to develop and implement programs that promote health access to in designated communities areas.
Works with departments, clinical centers, PCPs and specialists to develop community relations plans and promote new and ongoing initiatives in their areas.
Work with health centers, community-based organizations, insurers and community coalitions to develop programs, events and new initiatives that promote marketing and community relations objectives.
Established the Office of Community Relations as a department within the company that relates to the health needs and concerns of the communities that we serve. Collaborates and coordinates with other operating units as needed.
Complete, collect and finalize all pertinent documents for preadmission to the move in process.
AECOM /GSS January 2013 - December 2013
Site Lead 205th RLSC AAMT Camp Hero- Kandahar, Afghanistan
Acts as a liaison between the company, government and external accountants to meet information needs and to ensure that proper information is maintained for historical purposes.
Selects and hires employees for the groups mentioned above. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.
Advise and mentor ANA Maintenance Officers and other assigned leadership on maintenance, supply procedures, data system inputs, OR reports, quality assurance, safety and hazardous waste management.
Supervise a Regional-Command Team that consists of 4 Material Accounting Technicians. Support the Combined Security Transition Command-Afghanistan with training and mentoring the Afghanistan National Army and mentoring the Kandahar Regional Logistics Center on warehouse operations and Stock Record Accountability.
Provide advisory support that enables the Maintenance Officer/ Leadership to ensure that individuals assigned are trained and capable of performing maintenance/ supply procedures in a manner that progress to self-sustainment.
Developed training materials and Programs of Instructions (POIs) for Coalition Forces and other Contractors to assist and help establish a manual Property Book System. Conduct weekly briefings to the U.S. Military Commander responsible for training the Afghanistan National Army and Stock Record Accountable Officer
Train, Mentor, and Advise the Logistics and Property Book Officers assigned to the 205th Hero Corps Afghanistan National Army. Train Logistics Officers on how to establish system development and implementation for logistical functions of planning, material accountability, material management, maintenance management and transportation management. Assist and developing logistics doctrine for a professional education program for Logistics Officers.
Mentors ANA Officer’s to perform system reconciliation on supply and maintenance systems on a monthly basis to ensure accurate, timely, efficient parts procurement process with strict accountability.
Supervised ANA Officer’s to ensure jobs accurately reflect responsibilities, such as material stock levels to support readiness metrics, including forecasting, spare parts, and inventory accountability, functions and duties of fielded ANA personnel on Web Manage System.
Facilitate cataloging of repair parts by mentoring the ANA to complete and submit cataloging request forms for those material requisitions that do not have valid Material Control Numbers (MCN) in the automated maintenance and tracking system.
Emeritus Senior Living Memory Care 2011-September 2012
Senior Community Relations Director Sales & Marketing Trainer– Buford, GA
Proactively provide hands-on coaching and field support to 6 communities located in GA, in all aspects of the internal and external sales and marketing process
Independent and Assisted Living Portfolio average 95% occupancy with a 47% profit margin and a monthly billed revenue stream of $3.1 million
Aggressively deploy targeted pricing points to maximize rate per unit, average daily units, profit margins, and prd standards through consistent execution of sales activity
Constructively partner with regional team members to continuously stream-line operational, clinical, and marketing objectives to generate sustained positive growth in all major established metrics of our industry such as occupancy and companion living levels, inquiry and tour protocols, closing techniques and ratios, follow-up systems, customer satisfaction, and value creation by achieved EBITDARM targets
Facilitate, direct, and assist with market research including competitive analysis, market surveys, and demographic studies for multi-market and multi-state locations
Identify, establish, cultivate, and nurture long-term professional relationships with key referral sources to maintain a consistent pipe-line of quality referrals and move-ins.
Area Community Relations Director Memory Care– Decatur, GA July 10- July 2011
Coached and developed sales team members and Executive Directors to facilitate the corporate sales and marketing policy and procedures
Facilitated Tour trainings with Regional Directors and National Sales Trainers
Assisted 6 communities in achieving 100% occupancy
Conducted lead review calls with communities to brainstorm next steps, role-play, and advance the sales process
Assisted with leading Business Development Calls and weekly sales force calls
Established goals and monitored weekly standards to meet corporate expectations
Interviewed, hired, and mentored new Marketing Directors for Georgia communities
Established new markets and external professional relationships to achieve occupancy goals.
Community Relations Director, Lawrenceville GA, August 07- June 2010
Increased occupancy and revenue by bringing the community to 100% within 7 months
Established new relationships with key referral sources building strong alliances
Planed and executed community outreach marketing and events to drive sales
Northrop Grumman May 03-April 2007
Sr. Warehouse Specialist Newport News, VA
Verify materials against receiving documents; noting and reporting discrepancies and obvious damages.
Routing materials to prescribed storage locations; storing, stacking, or palletizing materials in accordance with regulations.
Rearranging and taking inventory of stored materials. Examining stored material and reporting deterioration and damage, removing material from storage and preparing it for shipment.
Responsible for accurate archiving and retrieval of billing requisitions.
TRAINING & CERTIFICATIONS
NATO Training Mission Afghanistan Operation Enduring Freedom: Commander Douglas M. Miller Logistics Training and Advisory Team Certificate of Appreciation. Afghanistan National Army Regional Logistic Support Command: CPT, General Abdul Hamid 205th Corps and Colonel, Mohammad Fazal (Nawabi) Regional Logistics Support Commander received Commander Letter Of Appreciation. Emeritus Senior Living: Internal Sales Training, Advanced External Sales Training, Progressive Sales Training, Executive Coaching Training, Shared Market Training/Sr. Regional Training, Crystal Received Highest ADU for Memory Care 2011, Crystal Received for Highest Revenue Growth in 2011, Crystal Received for Highest Move in fees in 2012.
Valid TWIC Card
|Last Resume Update||June 9, 2015|
|Resume File|| 1Tamara_LeFlore_Resume_201411.doc 69 kB|
|Willing to Relocate?||No|