Objective: Seeking a business-type environment, where customer service and data entry skills can be applied to its fullest extent.

Skills:

· 15 years experienced in Customer Service

· Typed 80 words per minute

· Has working knowledge of Microsoft Office

· 10 years experienced in Data Entry

· Clerical skills such as filing, answering phones, transferring calls

· Always willing and ready to learn new skills

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· Education:

· Apalachicola High School

· May 2000

· Certificate of Completion in Office Support Technology

· Franklin County Community Ministerial Alliance, Inc. Scholarship

· First Union Scholarship for maintaining a 3.5 GPA

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· Experience:

· Customer Service Represenative

· June 09, 2016-August 05, 2016 Kelly Services, Tallahassee, FL

· Assisted new and existing voters with registration

· Updated voters contact information

· Answered questions regarding voting and elections

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· Staff Assistant:

· July 13, 2013-January 25, 2016 Apalachee Center, Apalachicola, FL

· Answered and routed calls

· Set up and confirmed appointments

· Assisted clients with applying for medication assistance

· Greeted clients

· Accounts Receivable

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· Vacation Planner:

· March 19, 2012-July 5, 2013 Collins Vacation Rentals, St. George Island, FL

· Set up reservations for existing and new guests

· inbound and outbound calls

· Communicated with guest via email

· Follow up on sales leads

· Showed vacation properties to guests

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· Substitute Teacher:

· October 2010-March 16, 2012 Franklin County Early Head Start, Apalachicola, FL

· Helped children improve in areas of development such as: Physical, Social, Emotional, and Language

· Set up indoor and outdoor activities

· Assisted the teacher with planning and a curriculum each month

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· Customer Service Representative:

· June 2009-September 2010 Faneuil, Inc., Orlando, FL

· Gave the status on a customer's claim

· Provided directions on how to apply for a claim

· Advised the customer on claim eligibility

· Process paperwork for claims

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· Telephone Sales Representative:

· March 2009-March 2009 Americall Inc., Orlando, FL

· Offered customers a line of credit on a rewards Discover Card

· Informed customers on the benefits of having the card

· Gave different options on how to use the card

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· Customer Account Representative:

· December 2008-December 2009, Exceptional Staffing, Orlando, FL

· Provided status on customer's account

· Gave customer's different options on how to maintain their account balance

· Offered information about the bank's various loan programs

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· Vacation Sales Representative:

· November 2008-November 2008, Spinnaker Resorts, Orlando, FL

· Offered customers affordable vacation packages

· Helped customers plan for vacations such as: accommodations and dining

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· Call Center Representative:

· April 2006-July 2008, International Accounts Payable Professionals, Inc. Orlando

· Trained employees in providing good customer service skills

· Added and updated contacts in the company's database

· Assisted mailroom clerk with bulk mailing

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· Telephone Sales Representative:

· August 2004-March 2008, SPH Marketing, Inc., Kissimmee, FL

· Helped customer by providing information on various financial programs

· Offered a free home loan analysis on Debt Consolidation, Refinance, Home Improvement and a New Home Purchase

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· Contract Processor:

· December 2003-February 2004 Associate Staffing and Placement, Inc. Orlando, FL

· Processed documents pertaining to Timeshare sales

· Answered phones and transferred calls

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· Phone Operator:

· January 2003-February 2004 Metro One Telecommunications, Orlando, FL

· Gave customers numbers for business and residential listings

· Set up hotel, restaurant and airline reservations

· Provided driving directions