10 year combat veteran (awards) with top security clearance and member of the 101st Airborne Air Assault Military Police reported to the Battalion Communications Sergeant for all aspects of military communications

TRAINING:
OSHA 10/16
10-hour Construction Safety and Health

Safety LMS 10/16
Competent Tower Rigging ANSI 10.48

Ericsson 08/16
T-Mobile Nokia L1900 Civils Training Course (LZU10910282), Diploma

TESSCO 08/16
RF Awareness

Simple CPR Training 10/15
Adult-Child-Infant CPR / AED and Standard First Aid, Certified

Comtrain 08/15
Authorized Climber/Rescuer, Certified

Microtrain, Lombard, IL 03/12
MCITP 2008 Server Administrator – Classes consisting of 70-640, 70-642 and 70-646
MCITP Enterprise Desktop Support Technician 7 – Classes consisting of 70-680 and 70-685

TECHNICAL SYNOPSIS:
Operating Systems: Microsoft Windows 95, 98, ME, NT4.0, XP, W2K, Windows 7 and Windows 8.1. Windows 4.0 Server, Server 2000, Server 2008 R2, and MAC X

Networking: Neoware and Wyse Thin clients, TCP/IP, IPX/SPX and VPN with SecuRemote

Software: Exchange, Outlook client, Office 2003 - Office 2010, ISA Server, SMS, WSUS, Blackberry Server 3.x and 4.x , Droid, Windows Mobile, iOS.

Hardware: HP/ Compaq, IBM/Lenovo, Dell, iPhones, Blackberry’s and Smart Phones

Imaging: Ghost, Windows Deployment Services.

Antivirus: AVG, Semantics Antivirus, Norton Antivirus, Trend Micro, Microsoft Security Essentials.

Remote Support: Norton’s PC Anywhere, Netop Remote Control, Dameware mini remote control, NetMeeting remote management, Remote Desktop Procedure, TeamViewer, VNC.

Call tracking: Remedy, heat, Magic, HP Service Center, eMaintiance.

Other: Desktop/Laptop application support, Installation/configuration of DHCP, DNS, WINS, DFS, Access based Enumeration, EFS, Bit Locker, Shadow Copy, Branch Caching, Active Directory, Citrix, Routing and Remote Access for NAS and RRAS, Radius Server, Hardware/software expertise

PROFESSIONAL EXPERIENCE:
Tower Communications Expert, LLC 07/15-11/16
Construction/Field Manager
Provides materials, equipment, and supplies by directing receiving, warehousing, and distribution services; supervising staff.

Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.

Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.

Controls inventory levels by conducting physical counts; reconciling with data storage system.

Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.

Maintains warehouse staff by recruiting, selecting, orienting, and training employees.

Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Update Site Tracker daily with dates and notes

Perform site walks, take site walk photos (load to drive), prepare and submit Statement of Work (SOW) estimate to Project Manager (PM) within 3 hours of site walk

Communicate material discrepancies and shortage to the customer

Order materials

Perform punch walks with the crew on last site construction day

Review crew daily reports and progress photos and make sure crews are on schedule

Report Close Out Process (COP) personnel in the e-mail of site completion and COP due date to Customer within 48 hours

Make sure COP information is submitted to COP personnel completely, accurately and upon site completion

I there are discrepancies with the COP documentation, check before it is submitted to COP until discrepancies disappear

Perform Safety Audits each time you are at the site

Facilitate internal morning calls, review work from previous day, go over the schedule for the day; update the schedule, answer all questions, deliver safety and quality messages

Attend and be an active participant with the Customer

Make sure crews are equipped with all necessary equipment and it is all in working order, report any discrepancies to PM

Obtain quotes for Equipment rental and schedule it

Make sure that crews follow all safety and quality rules, regulations and standards and report any discrepancies immediately to upper management

Make sure that all e-mails/calls with the Customer are answered in a timely manner

Ensure that assigned truck and trailer are regularly maintained, serviced, clean and organized

Perform a thorough monthly vehicle inspection and submit the form to the Safety Manager with photographs

Only allow vehicle and trailer to be operated by crew members who have a valid US driver’s license and showed their ability to operate a truck with trailer

Take responsibility and care for assigned equipment, tools; testing and office equipment; make sure not to leave unattended or overnight in the truck; make sure that testing equipment is calibrated; return unused tools and equipment to the office

Assists PMs in any project/market needs

BP (Experis ManpowerGroup, Oakbrook Terrace, IL) 07/14–04/15
Technical Support Agent
Advanced troubleshooting of POS and Back office hardware, software, networking, credit card processing, accounting data journey and variance issues
Provides Level II technical support and resolve escalated customer problems
Prioritize and handles daily activities for unresolved escalations and follows up with the site as needed
Contacts and works with the site personnel to resolve issues
Escalate to third party vendors and works with the vendors until issues are resolved
Identify chronic issues affecting a site performance
Provide software and hardware support for proprietary systems on Windows 95, MSDOS, Windows 2000, Windows XP
Support for LAN and IP based systems
Perform problem investigation and research to resolve system related issues: search databases containing records of problems, symptoms & solutions. Consult vendor documentation and information systems for symptoms & solutions.
Provide technical assistance for field representatives
Record and maintain information about all assigned user problems in the customer management system
Creating and updating knowledge base documentation for continuous improvement
Ability to make decisions, weigh the ramifications and foresees consequences of those decisions
Excellent interpersonal, analytical, business and technical judgment, negotiation, problem solving and verbal and written communication skills

Independent Consulting 05/11-07/14
Installed, configured and maintained Microsoft Server 2008R2 within an Active Directory environment with Windows Deployment Services, DNS, DHCP, Shadow copy, mapped shared drives using DFS and access-based enumeration, Deployed Software, mapped printers, favorites using Group Policy Management
Installed, configured and maintained Microsoft Exchange 2010 SP2 using Exchange Active sync to sync. mobile devices (Droid and iPhone smart phones)
Installed, configured and maintained Desktops and Laptops Computers with MS Windows 7 Ultimate and Professional 64 and 32 bit editions, and performed Windows updates using WSUS

National Express Corporation (TEKsystems, Downers Grove, IL) 06/10-04/11
Desktop Support Engineer
Trained Level I help desk analysts to remotely support Windows XP and Windows 7 for all NEC locations throughout the United States and Canada via phone, Dameware, TeamViewer and RDP
Supported multiple users on Windows XP, Windows 7 with multiple applications to include Office 2003, Office 2007, HP and Dell printers, remote applications throughout NEC.
Applied Windows updates through WSUS throughout all of NEC
Installed, removed and updated peripheral drivers for local and Networked printers, Network cards and many other installed hardware devices, and installed and maintained anti-virus software
Developed and implemented Incident Management workflow processes to prioritize and track requests through Heat ticketing system
Defined report requirements for analysis to evaluate and improve support processes to help decrees total cost of ownership
Collaborated with 3rd party vendors to replace or repair Hardware throughout NEC
Coordinated with Level III Server and Network Support groups on Server and LAN/WAN connectivity issues
Configured and maintained User, Computer and Exchange accounts using Active Directory across NEC Domain

Panduit (TEKsystems, Downers Grove, IL) 03/10-05/10
Network Analyst
Network Analyst for move of 500 plus users from Tinley Park North to the new Corporate Headquarters.
Locally supported all corporate and remotely supported all Panduit locations throughout the United States via phone, using Windows Net Meeting, PC Anywhere, VNC and RDP on a multiple hardware platform creating Ghost images as needed.
Worked closely with Department SLA workflow processes to prioritize and track requests through the HEAT ticketing system.
Collaborated with 3rd party vendors to replace hardware as needed throughout Panduit.
Coordinated with Level III Server and Network Support groups on Server and LAN/WAN connectivity issues
Configured and maintained User, Computer and Exchange accounts using Active Directory.

Laidlaw/First Group America (TEKsystems, Downers Grove, IL) 03/07-06/09
Desktop Support Specialist
Helpdesk team lead for the rollout of the Vehicle Maintenance System Web Fleet Assistant (VMS,WFA) to over 300 locations consisting of 2000 plus PCs and 3800 plus users
Managed and trained Level I, II and III help desk analysts to remote support all First Group locations throughout the United States and Canada via phone, Windows Net Meeting, PC Anywhere, VNC and RDP
Developed and implemented Incident Management workflow processes to prioritize and track requests through HEAT ticketing system
Defined report requirements for analysis to evaluate and improve support processes to help decrees total cost of ownership
Collaborated with 3rd party vendors to replace all hardware throughout First Group
Coordinated with Level III Server and Network Support groups on Server and LAN/WAN connectivity issues
Through Knowledge Management, trained Shop Managers and Mechanics on how to effectively use Web Fleet Assistant
Configured and maintained User, Computer and Exchange accounts using Active Directory across multiple Domains
Worked with Project Management, developed, maintained and supported the hardware refresh project to replace hardware that had reached the end of its lifecycle including the transfer of data and peripherals in a Microsoft Desktop environment

Sears Holdings Corporation (Analysts International, Schaumburg, IL) 01/06-01/07
Desktop Support
Played a key role in the migration of 600+ users from Blackberry Enterprise Server from 3.6 to BES 4.1
Negotiated with a leading service provider to upgrade existing telecom BlackBerry devices saving the company over $100,000 by updating existing BlackBerry process flow documentation to assist support teams’ ability to reduce customer downtime
Remotely supported all Sears HC locations through multiple applications
Migrated existing users from NT 4.0 to WXP by re-imaging with the core image then installing additional apps, moving specific files and tweaking to the users specific needs

Career Education Corporation (Skilgroup, Rolling Meadows, IL) 01/04-11/05
Technical Support Specialist
Consultant for one of the leaders in proprietary education providing Level II desktop and network support companywide to over 15,000 employees at the corporate office and across 85 locations in the United States, Canada and London
Assisted in overseeing special IT projects such as Active Directory migration and the setting up of new locations – configuring all servers and workstations to system requirements
Responsible for the ordering, tracking and allocating of company assets, and the setup, maintenance and administration of file and print sharing along with naming scheme
Implemented and maintained processes according to guidelines set by Sarbanes-Oxley
Tested new hardware and software for rollout, driver compatibility and troubleshooting documentation
Created policy and procedure documentation to benefit in the training of peers
Responsible for maintaining end user Workstations and Laptops either through ongoing maintenance, Software push using Active Directory policies and or by tech refresh to new Hardware ensuring all existing data is migrated to a new Corporate standard image

General Binding Corporation, Northbrook, IL 07/00-12/03
Sr. Level II Desktop Support Specialist
Lead Level II PC support and SQL server administration
Installed and supported 300 + Printers/fax devices and drivers (HP, Compaq, Ricoh)
Performed hardware, software installs and upgrades on HP and Compaq Servers, Desktops and Laptops using scripting and sysprep
Supported MS Office Suite, Exchange, Outlook, BPCS, and other applications, created desktop and laptop images with Symantec Ghost
Ensured all Computing equipment remained virus free with Antivirus solutions
Supported VPN with Checkpoint Firewall using RAS, DSL and Cable Modems

Education:

College of Lake County, Grayslake, IL 08/97-05/03
General Computer classes and electives

Terry Reedy page 6