Global business management of engineering, operation, customer, sourcing and supply chain management, International customers and supplier’s relationship management and oversea travel (Chinese and English Bilingual). Strong on data collection analysis management system and various advance software tools

Operational and engineering Excellence: Integrated management system for process and system improvement Process mapping, FMEA, ANOVA, Gage R&R and Cpk, Entire PLM gate and cycle management, Customer Voice and Quality Function Deployment; Process and System design and improvement.

Diverse Engineering and management experience with expertise in Chemistry and Chemical engineering for FDA regulated industry, Food and Nutrient Supplement and Medical Device as well as electronics and Automotive and Aerospace industries, including, PCB, PCBA, and Semiconductor, plastic, metal, and consumer products with expertise in different quality system, ISO 9000, Medical Device 21CFR820, Automotive TS16949, Aero Space AS9000 and Defense, Education and Government CAPA and continuous improvement.


Sr. Manager, Process, World Wide Engineering Winston Salem, NC
Herbalife Sep, 2015 – Current
Provides management and implementation of activities of Global Manufacturing/Chemical Engineering Operations
Lead the engineering safe commercialization launch of new operation process and technology
Lead improving operational unit cost through continuous improvement of manufacturing process and efficiency from blending to packaging operations

Project Quality Manager Greensboro, NC
Convatec/Volvo and Aerotek July 2013 – September, 2015
Lead the engineering safe commercialization launch of new products by working with marketing, R&D, logistics and external contract manufacture.
Properly specified product and finish goods and establish validated process and procedure
Continuous improvement with existing business
Project management of new commercial from concept to launch
Supply chain transformation through AARP and PPAP
Improve supplier performance and solve quality issue

Director of Quality Mocksville, NC
CPP Global Aug 2012- Jul 2013
Managed corporate quality measurement and customer satisfaction; quality review and communication
Directed and monitored quality plan, control and improvement activities at all sites of operation and lead internal audit and Lean and Six sigma and DOE activities

Director of Institution Effectiveness Quality Andalusia, AL
Lurleen B Wallace Community College 2010 – 2012
Managed strategic and operational planning assessment and improvement for operational excellence.
Designed processes, procedures, and policies, as well as the working system, for operational effectiveness and efficiency and continues improvement.

Sr. Supplier Quality Engineer and Six Sigma Black Belt Winston-Salem, NC
Tyco/DLR 2006 – 2009
Managed various commodities with spending about 15 millions and the supplier base of 300+ suppliers, 3000+ part numbers, and 12000+ receivers for aerospace and defense operation sites.
Increase corrective action reporting rate from 65 to 98% and reduced yearly incoming quality complains from 600 plus to 400 less through 8D process and supplier selection and development.

Global Quality Manager Winston-Salem, NC
Liberty Hardware xxx-xxx-xxxx
Developed ISO quality system and process and product control plans for oversea manufacturing contractor to meet and exceed operation and customers expectation
Developed an effective quality inspection team in Asia to support new business processes

Quality Engineer Endicott, NY
IBM 1999 - 2003
Managed a new product line qualification (a highly complex interconnect semiconductor chip package by documenting entire process flow with more than 10 process sectors and more than 100 steps operation and established process and product links) for a successful product launch.

Manufacturing and Process Engineer BC, Canada
Circuit Graphic Ltd 1995 - 1999
Overall engineering responsibilities in PCB and semiconductor package manufacturing and developed expertise in wet and photo chemistry operation.
Developed different new processes and operation capability to increase sale and customer offerings.

Process Engineer and Operation Manager Shanghai, China
Shanghai Bell Telephone Mftg. Ltd 1986 - 1992
New facility startup including equipment and process setup, procedure creation and operator hiring and training.
Managed waste water chemical and PCB operation to meet production schedule, budget, quality and thru put requirement.

MBA-State University of New York at Binghamton
MS. Southern Illinois University at Edwardsville

Last Resume Update January 21, 2017
Address Winston Salem
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Resume File TerryZhu2016.docx 22.52 kB

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