THOMAS M DELAY
8618 ROBINSONMEADOW CT
CHARLOTTE NC 28277
xxx-xxx-xxxx
xx@xx.com
CUSTOMER SERVICE PROFESSIONAL

Profile  OVER THIRTY YEARS OF PROVIDING CUSTOMER SERVICE
 ADEPT WITH DIFFERENT COMPUTER PROGRAMS.
 WORKING KNOWLEDGE WITH A VARIETY OF END SALE
TERMINALS
 ABILITY TO TRAIN EMPLOYEES.
 A TEAM PLAYER ACKNOWLEDGED AS QUALITY LEADED
 DEVELOP PLAN AND EXECUTE INTERNAL AUDITS AND REVEIWS
 SECURELY MAINTAIN ACCURATE INVENTORY, PREPARE
REPORTS AND FILINGS IN TIMELY MANNER
 ADDRESS CUSTOMER INQUERIES AND CONCERNS TO
SATISFACTORY CONCLUSIONS.

Synopsis of Achievements  CONSISTENTLY MET AND EXCEEDED BUDGETS WITH WORK
HOUR RESTRICTIONS
 OPENED NEW CUSTOMER ACCOUNTS INCREASING SALES.
 CREATED FLEXIBLE SCHEDULES INCREASING EMPLOYEE
COMMITMENT AND MORALE.
 UTILIZED CUSTOMER SATISFACTION SURVEYS TO HELP REDUCE
CUSTOMER CONCERNS AND RESOLVE CUSTOMER COMPLAINTS.

Employment LOWES HOME IMPROVEMENT 01/11 Present
Customer Service Representative
 Work with customers to assist them with their purchases and
answer questions
 Quickly and effectively solve customer challenges.
 Maintain quality control and a clean safe work environment

TARG ET DEPARTMENT STORES
09/10 – 02/11

TEAM MEMEBER
ASSISTED CUSTOMERS WITH THERE PURCHASES
COMPLETED ALL TYPES OF PAYMENT TRANSACTIONS
AND CHECK OUT DUTIES

US POSTAL SERVICE 03/83 - 05/08
POSTMASTER

RESPONSIBLE FOR ALL FACETS OF OPERATIONS
OVER SEVENTY FIVE EMPLOYEES

Education QUEENSBOROUGH CC, FRES H MEAD OWS NY 1981
Associate Degree in Business

References Furnished Upon Request
Copyright © 1997 by the McGraw-Hill Companies, Inc.