Purpose

To obtain a position that will maximize my unique skills, insight, and abilities

Additional Skills

Experienced on the following: Windows 7 and 8, HTML, Unix, AS/400, JavaScript, the entire MS Office Suite, Microsoft Visual Basic, COBOL, Cisco Routers, and hardware installation

Capable of grasping complex ideas quickly and able to work well with others

Employment

1999 – Present Verizon Cary, NC

Lead Engineer / Specialist Engineer

Performs troubleshooting and resolution for Verizon Retail and Wholesale VoIP customers using GeoProbe, Wireshark, IASA, ESAP, TDR Viewer, among other tools

Troubleshoots Enhanced Routing issues for 8xx customers that use the Next Generation Service Node platform using the Platform Call Record (PCR) webpage, the TSICS Do-All debug GUI, and the Global Call Search tool

Network Engineer

Monitored the Capital One data network. Performed and oversaw change activities on network devices

Worked with Local Exchange carriers in the testing of circuits

Escalated network problems according to specified parameters and worked with elements both within Verizon and Capital One in documenting the severity and impact of outages

Network Control Technician

Diligently monitored the second largest long-distance network in the country and ensured traffic levels stayed within designed thresholds by utilizing various tools, including Graphic User Interfaces (GUI’s), telnet sessions, and Protocol Monitoring Units (PMU’s)

Routinely placed controls on trunk groups and routing tables for network viability which requires extensive knowledge of various switching systems, including DMS-250, DEX-600E, and AXE-10 gateway switches

1988 – 1999 U.S. Army Ft. Bragg, NC

Network Switching Supervisor

Effectively managed a staff of 15 personnel and over $5 million worth of electronic switching assemblages and ancillary communications equipment

Successfully established and maintained network communications by monitoring transmission data reports and ordering network modifications as necessary to reduce Bit Error Rate (BER)

Network Switching Operator Frankfurt, GE

Systematically worked to create the physical network links and database entries necessary to establish network communication between nodes using asynchronous timing methods

Employed troubleshooting procedures on equipment when necessary using multi-meters, diagnostic programs, and schematic diagrams

Academic Accomplishments

Graduated Magna Cum Laude – (3.87 GPA) Bachelor of Science – Information Management, Campbell University, May 2011

ITILv3 Certified, Foundation Examination, ITIL# 00159970, EXIN, Jul 2010

Graduated w/Honors – (3.90 GPA) Associate of Applied Science – Information Systems: Network Administration, Fayetteville Technical Community College, December 2002

A+ Certified Service Technician (A+ Core Hardware and OS Technologies, Exams 220-221 and 220-222), CompTIA ID: COMxxx-xxx-xxxx1, Prometric, Aug 2002

Cisco Certified Networking Associate (CCNA 2.0, Exam 640-507), Cisco ID: CSCO10369191, Prometric, Oct. 2001

Graduated w/Honors – (3.89 GPA) Associate of Applied Science – Business Administration, Fayetteville Technical Community College, May 2001