A decisive leader with a progressive career of 19 years in Telecommunication, 8 years in management, 4 years USMC Maintenance Manager Analyst, and 2 years as a technician in DC Power Field Tech/Tower Tech, Currently Service Desk Support and Consulting for Alex Dean Consulting Telecom Close out packages. Possesses the vision and direction to accelerate and sustain growth while decreasing costs. Experienced in site management, logistical coordination, support roles and data analysis. Motivated and knowledgeable, dedicated to precision and results-oriented. Energetic, comfortable in public speaking situations, personable, honest, committed to providing an atmosphere of exceptional morale, with impeccable client service and task execution.

To obtain a position as Analyst/Site Manager for your organization that leverages my work experience, education and proven interpersonal skills to further company growth.

Key Skills

Analytical and logical approach to problem solving.
Citrix desktop on demand
Google Services
Adobe Pro
Most Photo Editors
Remote desktop

ACCUV, Linux OS, Windows 98 to Win-10

Proficient with MS Word, MS Excel, MS Power Point and MS Access. Adobe Pro
Outlook trouble shooting
Active Directory
Excellent communications skills, both verbally and orally.

LTE /Field Management
Business Process Development/Integration
Trouble Shooting Software/Hardware
Help desk support level 1
HP Service Manager/ticketing
Dispatching services

Area of Expertise

Change Management
Issue Management
Project Management
Strategy and Execution
Team Building and Leadership
Business System Integration
Systems Development
Customer Service/Support


Coastal Carolina Community College (1992 – 1993)
Bachelor of Computer Science curriculum
Maryland University (1993 - 1994)
Bachelor of Computer Science curriculum

Phoenix University Online (2002 - 2003)
Bachelor of Computer Science curriculum
Beaver County Community College (2005 – 2006)
Bachelor of Computer Science curriculum

Professional Courses

Maintenance Management School (1991 - 1991)
Maintenance Management Certified Professional

Career Academy Online (2016 – Present)
Perusing an IT Administration/Cyber Security certification

Work Experience

AlexDeanConsulting Inc - Augusta, Ga (PT Present)
As a consultant I offer back office support for all of post-construction documents and deliverables, complete all documents per your customer's specifications, and deliver them to your customer. Experienced in closeouts for all the largest carriers, AT&T, Verizon, Sprint, etc. AccuV
Unisys - Augusta, Ga (Present)

Service Desk
As a Level 1 Technical Support Service Desk agent I provide excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, I gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues.

Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications

Provides technical support of hardware, systems, sub-systems and/or applications.

Assists with navigating around application menus, may be required to remote into customer's computer.

Troubleshoot network connectivity issues, working with remote employees on a corporate network.

Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.

Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate
Nexius/Velex - Augusta, Ga (July 2013 - May 2016)

Construction Field Supervisor/Close Out Coordinator
Construction Supervisor with all tasks including processing closeout paper work and collect and analyze construction data from site work completed as well as installation of LTE Equipment (Sprint & At&t) and related telecommunication equipment, as well as deployment of technicians.
Projects Handed: Sprint NV, Sprint 2.5, AT&T Turf, LIMO Flash Lighting Audits.

Analyze construction data such as site photos process and upload to corporate data cloud.
Create and complete and analyze daily reports, manage crew hours and payroll, PTO, vac.
Maintain a safe work environment.
Grounding, terminate various cables, install various supports, cad welding.
Fiber testing, sweeps, and PIM testing. Analyze MOPS, piping diagrams, instructional blueprints.
Site Audits, assist Safety Manager in editing and creating and maintaining safety documents
Increase network growth.

Cea Power – Augusta, Ga (Sept 2012 - April 2013)
System Technician (Telecommunication DC Power)
Installed and maintained Telecommunication switch box backup power systems as well power shelves and battery back, 48-volt systems some 24volt systems. Worked in a team of two-man environment with a lead tech, and traveled coast to coast to perform various duties assigned.

Performed site audits wire-line and cell sites
Assisted in DC Power shelf upgrades for pending LTE T-Mobile cell sites
Replacement of DC 48volt backup power cells
Ran, cut, terminated, copper wire, landline cable, alarm cable.
Installed Pulse Logger systems and routers for power monitoring.
Installed and programmed VFD (Variable Frequency Drives) on motors
Troubleshoot alarms and power issues.
And installation of some AC power breakers

Prime Communication AT&T Authorized Retailer
-Aiken, SC Augusta, Ga (May 2011 - Sept 2012)
Area Manager

Manage Operation and employees for two-retail location.

AT&T (Formerly AT&T Wireless & Cingular)
Pittsburgh, Pa (Jan 2002 - Sept 2010)
Sales consultant
Consumer/Small Business Sales – Sales of all wireless products services, Quota driven, grow business within my territory and maintain current/new customers.
Special Mention: AT&T 2008 Summit Winner for top Sales Performer Central Market

Certified as a Small Business Representative by AT&T to introduce specialty wireless products and service to fit the needs of small to medium size companies. Minimum 2 leads a week quota.
Maintain excellent relationships with business owners or authorized order placers.
Daily duties included, 30% outbound cold calling via AT&T approved data base of existing customers offering additional products and services, bill reviews, upgrading equipment, adding new service lines, informing customers of existing promotions.
Handled all administrative aspects of the sales including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.

Provided efficient, courteous customer service and assistance in all aspects of product offerings and services

Northwest Airlines – Pittsburgh, Pa (Jan 1999 - Sept 2002)
Ground Operations (Ramp aircraft service specialist)

Clear ramp of FOD (foreign objects and debris).
Handle postal mail/Parking of aircraft/Weight and balances for aircraft loading/luggage handler

United States Marine Corps – USA (Nov 1991 - Dec 1995)
Maintenance Management Analyst
The maintenance management specialist provides advice, guidance, and assistance to the equipment commodity manager, the maintenance commodity manager, and maintenance personnel who perform maintenance and maintenance management duties. The maintenance management officer and maintenance management chief supervise maintenance management personnel, monitor maintenance management programs, policies, and procedures.

Analyze maintenance and maintenance management functional areas to ensure effective management of equipment, maintenance, and materiel.
The Maintenance Information Coordination Specialist assigned to the Maintenance Information Systems Coordination Office (MISCO), ensures the proper functioning of the field maintenance subsystem of the Marine Corps Integrated Maintenance Management System
Developed Leadership skills as a Non-commission officer.
Combat trained, Weapons expert, Fitness expert, Support services

Special Mention


AT&T 2008 Summit Winner for top Sales Performer Central Market
2009 Top Sales Performer 1st Quarter
2009 Top Sales Performer 2nd Quarter
2009 Top Sales Performer 3rd Quarter
2010 Top Sales Tri State Blue Winner 1st Quarter

Pending Certificate

Smith System Safety Driver Cert.
Com TIA A+ 900 Cert
Linux OS, Windows 98-Win10,
Visual Basics
Natural Programming II
MS Word, Excel, Power Point
Sprint Construction Standard Certified
Telkore Certified At&t standards
Office 365 basics Certified

Comp TIA A+ 901,902

Last Resume Update October 31, 2017
Address Augusta
E-mail lock Locked
Phone Number lock Locked
Resume File Tod_young_resume_10-23-17.docx 324.09 kB

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