Demonstrates leadership, team spirit, excels at coordinating daily mission critical actions while improving accuracy and efficiency.
Reliable, self-motivated, excellent verbal and writing skills.
Proficient in manufacturing assemby, maintenance & re-hab skills.
Proficient in Microsoft Word, Excel, InTouch Lead Generation System, GoToWebinar, WebEx, Intuit QuickBase Management System, and Unimatic Personnel Time Management Systems.
Culturally adept, 21 years of international travel.


Center Point – Wealth Coach, I introduce to people how to buy and invest while keeping their money

Holiday Retirement – Manager

Demonstrates the sales acumen, leadership and managerial skills necessary to 1) create a positive atmosphere and lifestyle for Holiday Retirement Community’s Residents; 2) generate leads and convert leads to move-ins; 3) ensure a productive, safe, and professional work environment for all staff members; 4) inspire and foster a collaborative Management Team whose members understand and promote its shared authority, responsibilities, and duties.

Actively support the efforts to drive grassroots sales and marketing at the community level by:
Manage Lead generation, quality tours for direct inquiries and their influencers, and external marketing.
Strive to maximize profitability while never compromising service standards.
Assume responsibility for managing all day-to-day aspects of units directly supervised by the Managers.
Accounting - Submit reports, invoices, and other financials and approve expenses on a regular basis in accordance with Holiday Retirement’s guidelines. Read and understand Profit & Lead, budgets and manage.
Manage all aspects of the maintenance, housekeeping, Food Service Staff, and Enrichment Coordinator.
Hire, supervise, develop staff, and oversea all disciplinary processes.
Responsible for scheduling and payroll administration for the functional areas.
Socialize with Residents during meal service to monitor resident satisfaction and well- being.
Maintenance - Ensure that day-to-day building and ground maintenance issues are addressed and resolved adequately either by Maintenance staff, contractors, or by Home Office Maintenance Department staff.
Respond to emergency calls, nightly E-calls from Residents and take appropriate action.
Safety - Responsible for maintaining the Holiday Safety Program. Share responsibility with the Managers and Executive Chef to enforce regular employee Safety Committee meetings.

United Airlines – San Francisco Inflight Supervisor
Responsible for the performance and leadership of 170 + union flight attendants that directly report to supervisor at United's largest domiciles. Ensures flight attendant team meets performance objectives including safety, reliability, and customer satisfaction.
Engage flight attendants to deliver excellent customer service and on-time operational performance. 
Facilitate briefings and team communications to ensure flight attendants are aware all current operational issues and initiatives.
Monitor the performance of team to ensure that daily goals and compliance with company policies, procedures and standards are met.
Conduct investigations on performance, complaints or other work-related issues.  
Set expectations with flight attendant team that aligned with company policy and union contracts.
Provides the recognition and counseling of flight attendants focusing on service excellence and holds team accountable when service expectations are not met.
Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by team. 
Coordinates with Inflight safety on all safety investigations that involve flight attendant team. 

United Airlines – San Francisco Flight Attendant New Hire Support Team.
I developed the San Francisco Base New Hire Support Team for the Inflight Department.
Purpose, for the support of Inflight Supervisors, to work with New Hire processes, scheduling probationary reviews, filing, information requests, and general administration.

United Airlines Flight Attendant – To deliver excellent customer service and on-time operational performance and the delivery of marketing products, support and respond in safety related issues, ensuring safety training and goals are met according with FAA regulatory requirements.

DNA Next – Marketing Operations and Not-For-Profit Funding and Support Services
Launch company start-up and promotion of goals in nutrigenomic dietary supplement products and DNA testing.
Director of Marketing and WECARE Non-Profit relations.
Promoted relations between executive staff, field distributors, and nonprofit leaders.
Improved advertisement effectiveness through daily, weekly, and monthly analytical lead reports.
Managed the national radio advertising Lead Tracking and Management System.

Summit Respiratory Services – Patient Service Technician
Managed customer service for over a 100 home oxygen patients per week.
Improved company patient relations, solved patient issues, and maintained equipment maintenance.
Proficient in route development, and promoted all Federal and State DOT HAZMAT regulations.
Trained new delivery drivers and office customer service staff in order to understand overall company goals.

Department of Corrections – Corrections Officer, Denver Reception and Diagnostic Center
Manage 150 to 280 violent and non-violent felons daily. Proficient with facility schedules, effective report writing; maintained close relations with all county, federal, immigration, medical, case management, maintenance, and religious support staff.
Intake processes, daily fingerprinting, ID photos, security devises, searches, food service process, escorting processes.
Proven record of maintaining facility ethics, standards, and offender safety procedures.

General Motor/Saturn Corporation – Assembly Technician
Car assembly, team concept, quality control of products with customer and suppliers, proficient in car production, press operations, quality control, repairs, and fork truck operations. Managed team supplies such as gloves, tools, and office supplies.

University Of The Nations, Cross-Cultural Studies and Community Development, Lansing Community Collage, Correction Officer Vocational Program, United States Truck Driving School, Class A Commercial Drivers License

ACCOMPLISHMENTS. Entrepreneur: Wealth Coach, Small Business Owner–Self-director of 401k, and Private Lending. Developer of New Hire Support Team-United Airlines, Developer and pioneer of Basileia - a jurisdiction of the communion of Communio Christiana, Founder of the Fellowship of Saint John, Ordained Presbyter, Ethnographic research team coordinator and specialist, International Community Developer/Project Coordinator both in the United States and abroad, and Sponsor: Immigrant families from Iraq.

Last Resume Update January 26, 2017
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