Simulator Site Supervisor – SimCom International Grapevine, Texas
2013 – Present

Provide technical supervision required in maintaining flight simulators and other related training devices.
Responsibilities include providing direct supervision to coordinate and facilitate preventive and corrective
hardware/software maintenance and fault diagnosis on training devices and related equipment. Regularly interfaces with management to discuss training device operation and technical problems.

Maintaining workflow to ensure that each training device is ready for training.
Assign tasks, as the schedule permits, to best utilize maintenance periods.
Monitored and provided feedback to maintenance personnel on job performance. This includes individual one on one meetings with staff to provide continual feedback on performance and annual performance reviews.
Demonstrated ability to effectively deal with customers and brief upper management.
Experienced in all major areas including, aircraft systems, avionics, aerodynamics, flight controls, simulator subsystems of similar devices and systems on which assigned to work.
Demonstrated competence in troubleshooting any simulation device system or sub-system.
Perform hardware and software analytical diagnosis and corrective maintenance on simulators and associated training media.
Required to act as an in-depth expert in specific systems or sub-systems related to a specific simulator manufacturer type.
Assisted in training less experienced personnel in their skill development.

Manager, Flight Training Devices, Dry Lease FlightSafety International FSI Salt Lake City Center
2007- 2013

My duties included SQMS compliance to building maintenance and support for 4 level D Full Flight simulators as well as 4 Matrix Trainers. I directed a staff of 8 Teammates that maintained the Learning Center 24/7/365 for FlightSafety’s largest Airline Customer, SkyWest Airlines.

Maintained cost controls during economic downturn and with limited resources
Improved Teammate satisfaction and morale
Working history with managerial report system / Corporate Finance
Oversight on Part 60 FSTD modification / Initial Certification
Achieved 99%+ reliability rate for our Customer over tenure
Consistent high 3 low 4 evaluation scores with minimal training or supervision

Staff Technician FSI Salt Lake City Center
2007

The position of Staff Tech at this Center has allowed and encouraged my further development in my career at FlightSafety. I now have experienced what is required at a “Center” level and I continue to improve on my Customer service skill set.

Field Service Engineer FlightSafety Internationalxxx-xxx-xxxx

My position at FlightSafety International is of a Hardware Field Service Engineer responsible for a Fleet of over 300 FAA certified Full-Flight simulators. I am also responsible for designing and implementing new hardware and software modifications, Project management and tracking, and overall Field support for my Region of the country as well as outside Customers in Europe and Asia.
Ongoing projects include:
Real-time Linux development of Level “C” Flight Simulators.
Hardware support for 300+ level “C” and “D” Flight Simulators.
Outside Customer support
PC-based Environmental Voice Processor upgrades
Lead on Simulator Relocations
Cisco 3550 Switch Install and Rollout
Upgrades and on-going care of both analog and Digital Motion control systems

LAN Technical Support Analyst Paccar Winch Divisions
xxx-xxx-xxxx

My duties included all PC and network design and implementation related issues at a fortune 150 company. I was responsible for a Windows NT BDC, Windows NT member server, and an Exchange 5.5 server that provide users with file, print, mail and Internet services.

My duties involve all phases of Network design and maintenance and help desk issues.
In the four years I was with Paccar Winch I have:
Upgraded over 135 PC's to run Windows NT.
Installed 100mbs Ethernet to 60% of the users.
Managed the project to retire UNIX Cad systems in favor of NT systems.
Learned HTML for Corporate Projects.
Installed a "View only Graphics" system for all PC users to have access to CAD drawings.
Completed Y2K compliance issues on the network.
Coordinated End User training for new systems as required.

Simulator Maintenance Technician FlightSafety Internationalxxx-xxx-xxxx
During my career at FSI, I learned the art of simulator maintenance from the ground floor.
My duties included:
Test and checkout of all simulator systems with an emphasis on Visual and Motion Systems.
Numerous FAA certifications of Level D and C simulators.
Extensive On and Off-site support of FSI site personnel.
Experience with design and modification of simulator systems.
The ability to “Think on the Fly” and come up with solutions to complex problems while in the field without production resources.

Education

High School xxx-xxx-xxxx
Olton High School Olton, Texas

College xxx-xxx-xxxx
Wayland Baptist College Plainview, Texas

Technical School xxx-xxx-xxxx
Spartan School of Aeronautics Tulsa, Oklahoma

McDonnell-Douglas Vital-IV OEM Class 1988
McDonnell Douglas St Charles, Mo.

HPUX System Administrators Class 1996
Hewlett Packard

Windows NT System Administrators Class 1997
CompUsa Tulsa, Oklahoma

Windows NT Core Technology Class 1998
Executrain of Tulsa.

Exchange Server Design and Implementation Class 1998
New Horizon Training Center

Microsoft TCP/IP on Windows NT Class 1999
Executrain of Tulsa

FlightSafety Training Operations Management Course May 2008

FlightSafety Leadership Course February 2012