

Automotive and Parts Mfg
Motivates store AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.
Staffs and schedules store personnel to meet customer needs.
Attracts, recruits, trains and develops high caliber store personnel
Capability to manage, analyze and reconcile monthly P&L statements
Delegates and ensures store merchandising tasks are completed in a timely manner
Maintains all store financial, revenue and expense targets
Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
Monitor cash flow, inventory and security control
Utilizes ZNET to help customers locate merchandise or find suitable alternatives
Ensures proper accident procedures are followed
Ensure all company policies, and loss prevention procedures are followed
Maintain sales productivity, store maintenance, store appearance inside and outside, and merchandising standards
Conduct and review all opening and closing procedures.
Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
Assists with management of the Commercial Department (as applicable) to ensure commercial accounts are serviced and deliveries are made as promised
Maintains a safe working environment while ensuring AutoZoners are implementing those practices
Performs other related duties as required
Teller
June 2015 - September 2015
Northeast Community Credit Union | Elizabethton, Tennessee
Banking
Receive cash and checks for deposit to member accounts, examine checks for proper endorsement and enter into computer system placing proper check holds.
Cash checks and process cash withdrawals and cashier check withdrawals, payout money after verification of signatures and member balances.
Promote and cross-sell additional services to members. Explain benefits of products and services.
Post loan payments, IRA and share certificate deposits.
Sell money orders and cashier checks.
Process MasterCard payments and cash advances.
Process member mail transactions.
Respond to members’ questions, problems and/or direct them to the proper person for specific information and assistance.
Assist member with proper completion of payroll deduction, ACH and wire transfer forms.
Balance cash, checks and miscellaneous transactions against computer totals at the end of each day. Report any discrepancies to supervisor immediately, scan checks daily.
Lock Teller cash drawer in vault and secure all other negotiable instruments.
Broadband / Home Security Comtech IV
October 2007 - September 2014
Comcast Corporation | Johnson City, TN
Energy and Utilities
Responsible for performing expert (customized, non-standard, VIP) installations and troubleshoots all residential products, including Home Theater, in accordance with the Comcast's procedures and practices. Troubleshoots and resolves service failures from
Performed expert-level service calls, by identifying problems in the forward and return paths from the customer premises equipment, to the tap for multiple and bundled services. Performed expert-level customer drop installations complete from tap to customer equipment in single and multi-family dwellings. Performed installations adhering to the Company's procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide services to the customers. Possessed knowledge to identify plant issues and resolves no-cable situations to the first active, or escalates as required; troubleshot to the first active device and repaired as directed by local requirements.
Performed day-to-day activities by inspecting existing grounds or make new grounds according to the National Electrical Code in order to protect employees, customers, and equipment from electrical shock or damage. Repaired or reports all system signal leakages found while performing routine duties in order to reduce ingress and egress. Cleaned, maintained, and stocked vehicle and equipment in order to be prepared to handle all types of installations and service. Completed associated paperwork with each work order in a timely manner to ensure all details of the work are recorded for entry in the customer's account once the work is checked in. Determined acceptability of service by reviewing picture quality following installation or service and demonstrated professional conduct and appearance. Provided the customer with the Company Welcome Kit and materials regarding channel line up, use of set-top box, modem, and/or eMTA and company policies as they relate to the customer. Educated the customer on the use of the equipment, products, and services, and company guidelines. Provided information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services. Read general system layouts from blueprints, used basic cable installation tools, hand tools, lift and carried loads of 70lbs or more, accessed crawl spaces and attics, performed jobs from high places.
Pneumatic Assembler
July 2006 - October 2007
Alemite | Johnson City, Tennessee
Manufacturing - Other
Build and assemble electromechanical, hydraulic & pneumatic systems, sub-assemblies, and components as per engineered drawings.
Read and interpret basic schematics and follow written work instructions
Communicate with supervisor on any engineering, print, or assembly discrepancies
Cut, bend, flare, swage and install various types of tubing for pneumatic, hydraulic, structural and electrical applications
Proficient use of hand tools typical of an industrial manufacturing environment
Operate various power tools such as saws, grinders, drills, etc.
Assemble, build, measure, cut, crimp, test, etc. industrial hydraulic and pneumatic hose
Assembly of mechanical / electrical items
Operate painting / finishing equipment as required
Prepare equipment and assemblies for shipment
Maintain company standards for quality and performs basic testing on completed assemblies
Exercise safe work habits
Independent Contractor
November 2005 - May 2006
Sharp Electronics | Johnson City, Tennessee
Telecommunications Services
Ability to diagnose and repair all causes of system failure • Ability and commitment to comply with safety procedures and requirements which include working and driving in a safe manner as outlined in our Safety Plan, as safety is our number one priority • Ability to successfully market additional services and products to customers and assist customers in making product and service selections, based on customer’s needs. • Ability to effectively use power tools, hand tools, and all installation tools • Ability to communicate with customers in a clear and straightforward manner while providing excellent customer service which meets our targeted standards in regards to QC Scores, CSAT Scores, Completion Rates, Trouble Calls, and Productivity • Ability to use basic knowledge of mathematics as it relates to wiring and electronics • Ability to work independently in a professional manner • Ability to work perform job from high places when necessary (on ladders and poles) • Ability to maintain fleet vehicle making sure it is clean, stocked and used properly according to our Fleet Policy • Ability to continue education and maintain certifications by participating in ongoing training programs necessary to stay current with today’s changing satellite environment • Ability to assist Field Service Managers with tech support, which includes safety training and inspections, phone support, field support and training Education/Certifications/Testing Requirements: • High School Diploma or Equivalent • One year of Technician and customer service experience preferred • Must achieve and maintain all technical certifications • Must maintain a valid driver’s license and satisfactory driving record • Must be able to pass a thorough criminal background check • Must be able to pass a DMV records check if driving a company vehicle • Must be able to pass a drug screen test before employment, any time employee is involved in an injury/accident and at any other time during employment Work Requirements/Physical Activities: • Required to work both inside and outside of homes, office buildings and warehouse • Must be able to travel and work in inclement conditions • Lift and carry loads up to 70 lbs. or more • Must be able to kneel or crouch for extended periods of time • Work while standing up 75-90% of the time • Climb ladders and poles 12 to 40 feet above the ground as determined by system requirements • Work in crawl spaces and attics • Drive a company vehicle in a safe and responsible manner • Perform installs and repairs in a safe manner according to our safety plan • Ability to manipulate objects and use hand or power tools • Must be able to hear, see and read to effectively perform job functions • Work may involve exposure to extreme weather conditions, noise levels and electrical exposure
EDUCATION
Some College Coursework Completed, Electrical / Electromechanical,
Northeast State T. C. C. | Blountville, Tennessee
High School or equivalent,
August 1995 - May 1999
Unaka High | Elizabethton, Tennessee
CERTIFICATION
Broadband Technician
September 2004
NCTI
Alarm Contractors Board Licenses
October 2009
State of Tennessee
SKILLS
wiring specialist copper/fiber optics
Expert
supervising
Expert
Mentoring/Training
Expert
Electrical
Intermediate
Computer Networking
Expert
RF cable work
Expert
Cabling and Indoor Networking
Expert
Computer Diagnostics and Repair
Intermediate
REFERENCES
Leonard Parsons
ComTech IV, Comcast Corporation Inc xxx-xxx-xxxx
Professional
Bo Hartsock
Maintenance Technician V, Comcast Corporation Inc xxx-xxx-xxxx
Professional
Mack Elliott
Field Service Engineer, TRUMPF xxx-xxx-xxxx
Personal
Lynn Holtsclaw
Manager, Quality Oil Company , LLC xxx-xxx-xxxx
Personal
Last Resume Update | July 11, 2016 |
Address | Elizabethton |
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Phone Number | ![]() ![]() ![]() |
Resume File | Tony_Carden_Jr..docx 11.44 kB |