

Years of working knowledge of voice, data, and video services and equipment transmitted over copper and fiber optic cable
Utilize training, experience, and “out-of-the-box” thinking to effectively install and/or troubleshoot services for end user
Ability to read and comprehend the various manuals, technical drawings and schematics
PROFESSIONAL EXPERIENCE.
Verizon June 2011 to May 2015 Service Technician-Hampton, VA Responsible for the installation and maintenance of Verizon’s wireline services over the copper and fiber optic network. Installed voice, data, and video services and all necessary equipment according to the technical specifications given by the manufacturer, evaluated residential and commercial job sites to assess for optimal placement of the optical network terminal, battery backup, set top boxes, modems, and communicated with the customer the installation process; while maintaining all safety regulations and practices from training at the work site.
Dish Network Jan 2006 to Jan 2011
Associate DNSC Trainer- Chesapeake, VA - Sep 2008 to Jan 2011 Responsible for identifying, planning and executing needs for training, performance, educational programs, while locating and recommending available resources to attain organizations objectives and enhance employee development. Prepared short and long-term training schedules utilizing a database for scheduling and tracking progress of participants to ensure that the learning objectives are being met while checking for compliance and completion of all requirements for assigned personnel. Conducted safety training and safety audits to ensure all installation personnel adhere to safety standards leading to an incident rate of less than 5% and winning the safety banner award twice in 2010.
Quality Assurance Specialist, Dish Network- Chesapeake, VA – Feb 2008 to Sep 2008 Performed internal supplemental audits of a technical discipline to verify that facility records are in conformance to applicable practices and regulatory requirements. Notified management of quality/compliance trends and service failures. Responded to customer complaints, inquiries and audit requirements with appropriate sense of urgency and business criticality.
Field Service Specialist III, Dish Network- Chesapeake, VA – Jan 2006 to Feb 2008 Installed the satellite dish according to the technical specifications given by the manufacturer, evaluated residential and commercial job sites to assess for optimal placement of the satellite dish, and communicated with the customer the installation process; while maintaining all safety regulations and practices from training at the work site.
United States Air Force Sep 2003 to Mar 2005
Application Services Technician- 65th Communications Squadron, Lajes Field, Portugal. Sep 2003 to Mar 2005. The 65th Communications Squadron provides full-spectrum communications to enable expeditionary forces by providing secure command, control, communication, computer information and world-wide weather systems supporting all U.S. and allied forces operating at this remote location.
EDUCATION AND TRAINING
AS Electrical Engineering- Tidewater Community College – Expected Graduation Dec. 2017
High School Diploma – Ocean Lakes High School
2006 SBCA Certification, Dish Network.
Microsoft Windows Server 2003 Active Directory and Security
Deploying and Managing Exchange Server 2003
Application Services Qualification Training: Cisco Systems; Microsoft Office: Word, Excel,
PowerPoint, Project, Access, SharePoint; Project Management
Computer Operations Apprentice Course: Network management, Remedy Training, Information
Assurance, UNIX Administration, Command & Control, COMSEC, Help Desk
Basic Military Training
Last Resume Update | May 9, 2015 |
Address | Virginia Beach |
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Phone Number | ![]() ![]() ![]() |
Resume File | Travis-D.docx 14.71 kB |
Spanish Speaking? | No |
Willing to Relocate? | No |
Years Experience | 9 |