State of Washington Department of Social and Health Services\ISSD— Olympia, WA 98504

Information Technology Specialist 6, 06/05/2015 to 09/05/2016

Information Technology Specialist 5, 03/07 to 04/08
 
BICSI, RCDD-Registered Communication Designer. Designated by IT/IS management, I serve as the highest level authority for ISSD in Infrastructure Design.  This is an expert level professional position my primary focus is the development, planning and implementation of data/voice campus backbone cabling and cabling architecture.  My position provides advanced technical knowledge and organizational leadership in data/voice cabling architecture. It requires in-depth business knowledge and the ability to grasp the overall impact of my specialty such that I am trusted by management to independently deal with high risk, high profile initiatives that may impact significant/fundamental public services. 
 
Leads agency’s strategic planning and policy development in Infrastructure design to align with agency business direction.
Oversight to project leaders for integrating new technologies with existing technologies relating to network infrastructure design for timely installation of customer IT equipment.
Consultant to executive management in their designated area.
Develops and implements standards and procedures for meeting enterprise needs for voice/data architecture.
Provides oversight for all fiber and Copper cable installations, removals, and documentation of cabling, hardware and equipment within designated areas.
Oversight in assessing industry codes and standards relating to network infrastructure and leads the evaluation of new products, documents characteristics, and provides executive management agency recommendations for data/voice architecture.
Oversight of procurement processes when securing vendors utilizing State and DIS procurement guidelines.
Perform administrative office work to include preparation of invoices and paperwork for manager’s signature.
Assists in negotiating service level agreements for major, mission critical applications or services.
Leads and facilitates all agency review meetings involving vendor assessments/quotes and invoicing processes.
Respond to unforeseen emergencies in a timely manner and takes appropriate actions to limit damages and avoid costly repairs.
 
 State of Washington Consolidated Technology Services\Data Center-Olympia, WA 98504
State Data Center Infrastructure Manager
10/17/2011 TO 06/01/2015
 
Infrastructure manager of the State Data Center, I am the Space Management team leader. We provide project management of all installation, testing and implementation of all network hardware and cabling of the enterprise network and telecommunication equipment for the State of Washington. Plans, organizes, controls and maintains the infrastructure components that may include the design and deploy of data center enclosures, cabling infrastructure, and/or information technology equipment design and installation/de-installation. Provide analysis of monitoring tool data to determine possible issues and provide trending and capacity planning as well as being the escalation point in working issues to resolution. Serve as subject matter expert and technical advisor to senior management; develop and provide oversight for installation plans; provide oversight for service level agreements including major, mission critical applications or services; and plan, develop and execute evacuation and disaster recovery plans. Space Management follows all National, State and Local code. Best Practices and ANSI/TIA/EIA Standards, such as 568C, 569C, 606B and 607B, 942.
 

Valerie R. Cook

 
Professional Experience Continued
 
 
Clover Park Technical College Lakewood, WA

Telecommunication Technologies, Instructor (Tenured)

09/1991 to 01/2007

 
As an Instructor I was responsible for the development of telecommunication technology curriculum in the field of network cabling infrastructure. Organizing and instructing in a Technical College setting. Organize member of the industry to review and validate curriculum with industry standards. Develop and delivery in the field of Commercial Building Telecommunication infrastructure codes, standards and best practices.
Implement curriculum in classroom and hands-on lab environment in ANSI\TIA\EIA 568 Series, 569, 607 and 606 Commercial Building Infrastructure Standards, National Electrical Code (NEC), NESC and Safety Codes resulting in successful student employment.
Fiber Optics, Theory, Installation and Repair.
Certified BICSI Instructor, Information Transport Systems Including Installer Level 1, 2 and Technician levels.
Introduced training programs that enhanced employee performance and helped build a motivated workforce.
Interaction with a diverse student population.
Effective management of the classroom dynamics.
 
 
State of Washington Department of Social and Health Services\ISSD— Olympia, WA 98504
Computer information Consultant 2
08/1989 to 09/1991
 
Performs specialized system design, acquisition, installation, maintenance for the Department of Social and Health Services.
Performs telecommunication system design, acquisition, installation, maintenance, troubleshooting, problem resolution and/or consulting tasks for major, risk/high impact systems, projects, subdivision of large agency.
Prepared RFP and RFQ documentation.
Troubleshoot and repair voice and data cabling.
 
Various Telecommunication Interconnect Companies
Alaska, Washington
Telecommunication Key System, PBX Installer, Service Technician
06/1981 to 07/1989
 
Perform Installation and maintenance of commercial telecommunication infrastructure cabling, Key System and PBX telecommunication equipment.
Cable installer
Moves, Adds and change Technician.
PBX and Key system Technician.
Customer Service supervisor
 
Education and Training
 
Clover Park Technical College
06/1981 to 07/1989
Telecommunication Technologies Diploma
Registered Communication Distribution Designer (RCDD)
Certified BICSI Information Transport Systems Including Installer Level 1,2 and Technician levels
Maintain 45 CEC credits every three year
Microsoft Office, Visio
AutoCAD
DCIM software (Structure Ware Data Center Operations and Data Center Expert 7.4)