Proven leadership capabilities in reducing, IT maintenance costs, providing workable strategies, and building teams for maximum effectiveness.
Experience using Macintosh operating systems and connectivity to our WAN and LAN.
Virtualization: VMware VSphere 5.x, Marathon Ever run, Hyper-V, Citrix Administration

EDUCATION / PROFESSIONAL TRAINING

American Intercontinental University 2002 - 2005
Masters Degree, Information Technologies Computer Systems
Bachelors Degree, Information Technologies Computer Systems-CR-04, with Honors
Associate Degree, Business Administration

Microsoft Certified Professional 2013 - 2013 Microsoft 2008 Server Infrastructure and Configuration

Global Knowledge Network 1999 - 2000
Certificate
Course of Study: LAN/WAN Protocols/Internetworking; Router & Switches

Computer Career Center 1996 - 1997
Diploma
Major: LAN Specialist (720 Hour Intensive Hands-On Program)

PROFESSIONAL EXPERIENCE

Rainbow Apparel April 2017– Present
72 Wortman Ave., Brooklyn, NY 11207
Phone:xxx-xxx-xxxx

Network Engineer

Configure and implement routers, switches and firewalls for new and existing builds per business requirements
Provide and create remote access via VPN for vendor support
Provide 24x7 operational support for Corporate and branch networks
Create, refine and implement policies and procedures required to maintain a stable and PCI compliant network.
Manage outsourced vendors to establish service level expectations and agreements
Create and modify network diagrams for internal use and vendor reference

Private Consultant August 2016 – April 2017

Provided installations, network operations, help desk, and desktop support groups for smaller organizations.
Provided technical guidance for projects including moves, new builds and tear-downs

Blackman Plumbing Supply, Inc. October 2015– August 2016
900 Sylvan Ave, Bayport, NY 11705
Phone:xxx-xxx-xxxx

Network Administrator / Operations

Maintained network IBM hardware and software, analyzed problems, and monitored networks to ensure their availability to system users.
Assure the AS400 and Citrix operating systems ready for functional work day.
Planned, coordinated, and implemented network security measures for both remote sites.
Planning stages of relocating the company to a new site from scratch.
Responsibilities:
Managed Lotus Notes Email systems Smart Cloud
Citrix Administration and Configuration / Citrix Xenapp 6.5
Performed Server, Workstation, VMware maintenance VSphere 5.5 / ESXi 5.5 and backups.
Created Templates and Customizations for Virtual Servers and Workstations.
Applied operating system updates, patches, and configuration changes using Dell Kbox appliance.
Installed and configured all new hardware and software packages.
Added, removed, or updated user account information, resetting passwords, etc.
Answered technical queries Citrix thin Client desktops and VMware using SysAide ticketing systems. Documented the configuration of the all new equipment.
Remedied any reported problems.
Provided system performance tuning.

Daniels Norelli Scully & Cecere, P.C. June 2014 – October 2015
272 Duffy Ave, Hicksville, NY 11801
Phone:xxx-xxx-xxxx

Information Technology Leader

Lead IT team who are responsible for local-area networks (LAN), wide-area networks (WAN), network segments, and Internet and intranet systems.
Maintained network hardware and software, analyzed problems, and monitored networks to ensure their availability to system users.
Planned, coordinated, and implemented network security measures for both remote sites.
Planning stages of relocating the company to a new site from scratch.

Responsibilities:

Perform and coordinate Server, Workstation, VMware maintenance and backups.
Managed Exchange 2010 Servers (Virtual).
Performed Server, Workstation, VMware maintenance and backups.
Created Templates and Customizations for Virtual Servers and Workstations.
Installed and configured all new hardware and software packages.
Added, removed, or updated user account information, resetting passwords, etc. Using technology and programs created by Victor Morreale.
Answered technical queries desktop, server, and VMware using Dell Kace KBox ticketing system.
Performed EMC & HP SAN and provision storage.
Documented the configuration of the all new equipment.
Remedied any reported problems.
Provided system performance tuning.

Clever Devices LTD, Feb 2007 - Apr 2014
300 Crossways Park Drive, Woodbury, NY11797
Phone:xxx-xxx-xxxx

Senior Systems / Network Engineer

Functioned as team lead for many projects
Collaborated with IT team who is responsible for local-area networks (LAN), wide-area networks (WAN), network segments, and Internet and intranet systems.
Maintained network hardware and software, analyzed problems, and monitored networks to ensure their availability to system users.  
Sustained network efficiency and ensure that the design of an organization’s computer system allows all of the components, including computers, the network, and software, to work properly together.
Monitored and adjust the performance of existing networks and continually survey the current computer site to determine future network needs.
Troubleshoot problems reported by users and by automated network monitoring systems and made recommendations for future system upgrades.
Gathered data to identify customer needs and then use the information to identify, interpreted, and evaluated system and network requirements.
Planned, coordinated, and implemented network security measures.

Responsibilities:

Partnered in change process to our organizational Routers (Dell Sonic Wall), Switches (HP8212), and VPN appliance.
Analyzed system logs and identifying potential issues with computer systems using IP and Event monitor.
Managed and mentored Helpdesk Technicians and Jr. Network Administrators.
Introducing and integrated new technologies into existing data center environments. MDT2010 and 2012 Windows Deployment
Performed routine audits of systems and software.
Managed Exchange 2010 Servers (Virtual).
Performed Server, Workstation, VMware maintenance and backups.
Created Templates and Customizations for Virtual Servers and Workstations.
Used HP Update manager to update our VCenter VMware Host. VSphere Client and Web Console experience.
Applied operating system updates, patches, and configuration changes using Kace Kbox appliance.
Installed and configured all new hardware and software packages.
Added, removed, or updated user account information, resetting passwords, etc. Using technology and programs created by Victor Morreale.
Answered technical queries desktop, server, and VMware using Kace KBox ticketing system.
Performed EMC & HP SAN and provision storage.
Documented the configuration of the all new equipment.
Remedied any reported problems.
Provided system performance tuning.
Plan, coordinate and implement security measures.
Ensured that the network infrastructure is up and running.

Accomplishments:

Strong problem-solving, analytical, and communication skills.

Exchange 2010 Management and Core Workings using EMC and PowerShell administration – Automating Creation and Deletion of user’s mailboxes – Initiated a database switchover to move the current active mailbox database copy to another server - Managing mailbox permission – Performed Database failovers Testing -Database moves of end users from one database to another database – Perform bulk changes of mailbox properties – Toolbox functions such as message tracking – Creating Distribution and Dynamic Distribution lists – Assuring the OWA web service for Exchange is up and running Building an Exchange 2010 and 2013 in a lab environment – Additions and Deletions to the internal relay.

MCSE 2003/2008 Certification (MCP) or comparable practical experience.

Microsoft Windows Server 2003/2008 Administration (Active Directory, DHCP, DNS, IAS, etc)
Performance tuning, Monitoring, Software installs/upgrades, Backup strategy, Creation of GPO, Active Directory management, file & print server issue, and problem management.
Data Backup using Symantec Backup Exec 12.5 and Symantec Backup System Recovery with Tape Library.
Preformed backup using software packages such as Avamar, Symantec BE, and Symantec BESR. Tested backups using external systems and host devices off network to provide possible disaster recovery issue.
Antivirus and Spyware – Symantec Endpoint 12.x and Trend Micro
Symantec End Point Protection version 10x, 11x, and 12x. Performance tuning, Monitoring, Installation remotely and locally using Console manager.
Microsoft Office 2003/2007/2010 Suite including Visio and Project
Installed configured using 3rd party tools such as MDT 2010, 2012, SCCM 2007 and Dell Kbox. Licensed and registered using VAMT 2.0.
LAN/WAN infrastructure- Switches, Routers, Firewalls, Telecom, T-1, PRI, POTS, Fiber, Broadband, Wireless, Ipv4, Ipv6, DNS, DHCP.
Virtualization- VMware VSphere 4.0, Marathon Everrun, Hyper-V
VMWare installations from ESXI 4x to 5x. Configured and implemented VCenter. Created Gold VMWare VMs and templates, customizations, roles, scheduled tasks, and Profiles.
Experience with MS Dynamics Ax 2009, MS CRM 4.0, Avaya IPOffice, and Kace KBox management.
Dell KBox – Preformed inventory of all assets, patching of all workstations, driver delivery to all Dell related equipment, reporting, and helpdesk system implementations.
Avaya IP Office – new user, groups, hunt groups, technical support, and equipment maintenance.
Setup and Configuration of Event Management Software and IP Monitor.
Ops Manager configuration locally and remotely using.
Setup and Configuration of all mobile devices such as phones and wireless modems.
Sprint portal creation and administration for corporate mobile devices 300+.
Used Visual Studios to create applications to help the IT group perform tasks with little or no intervention. This would include Active Directory, Exchange Server, and Avaya integration.
Created an application to configure over 300 lab systems over the time spent at Clever Devices.
Storage I have worked with EMC VNX 5300 fiber channel SAN, HP EVA fiber channel SAN, and HP MSA. Provisioned storage for VMware, monitored storage performance, LUN load balancing, as well as physical storage hardware.

VCA/Antech Diagnostics, Sept 1997 – Feb 2007
1111 Marcus Avenue, New Hyde Park, NY 11042
Phone:xxx-xxx-xxxx

Network and System Administrator

Responsibilities:

Implemented System support globally (East and West Coast) Terminals, PC’s and Global setups to our remote sites Atlanta, Memphis and Tampa. Equipment serviced was terminal and PC based with operating systems ranging from Windows 95, Windows 98, Windows 2000, Windows XP, Windows 2000 Server, Windows 2003 Server, including Macintosh operating systems
Maintained services of all devices such as printers, monitors, hubs, and other connections to the network.
Provided technical creating one of the largest veterinary diagnostics system networks using, frame relay. Logged trouble tickets with AT&T, Quest Communications, and Sprint when communication and data communications experienced problems. Problems would include both inbound and out bound T1s.
Earned a reputation working with IT Director delegating tasks and staffing issues as well keep time, attendance and reviews up to date.
Tested and Developed first major technical support for remote users who transmit from all over the country
Hands on skills have helped me cable using Cat5 cable, re-routed phone extension, dinis codes and some types of T1 programming. Within a team environment helped create new protocols to bring two major sites together for better services.

Accomplishments:

Personally took interests in all hardware and software purchases from negotiating new prices and terms. Through intense collaboration, was able to negotiate major price savings for the company when purchasing major equipment.
Personally headed a small group of basic Access programmers to interface our (ASCII) based system (Graphical Interface).
Designed vital company reports for the Vice President of Operations. Also created the tracking program for our east coast sales representatives using the application ACT with a total solution built for our environment

TESTIMONIALS / REFERENCES

The following quotes are abstracts from evaluations by past Supervisors:
“IT Diagnostician”
“Anticipates complications and handles solution quickly”
“Looks globally in response to company needs”
“Handles issues quickly and efficiently”
“Dedicated, reliable, with good problem solving skills”
“Has great visibility to our users and the needs of our staff”
“Eager to help inside or outside the scope of his position””
“Seeks support when needed and works as a team”
“Reliable and committed”
“Continually pursues additional trainings and certifications”
“Puts in significant time after hours to do system maintenance”
“Diligent, always busy, and proactive”
“Aptitude for seeking new and innovative ways to expand and perfect IT duties”
“Takes pride in all our systems infrastructure”

Last Resume Update July 7, 2017
Address Deer Park
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Resume File VWMorreale_2017.doc 67 kB

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