 Respect for others  Maintenance
 Team Player  Computer Skills  Dependable

Experience:
Installation
 Installed and maintained aerial drop, underground drop, telephone lines and in
homes coax cables.
 Carefully explained all aspects of running cable system to customers.
 Reviewed installation, building permits, manufacturer’s instructions and
government ordinance to determine installation site.

Troubleshooting
 Examined system to locate problems such as noise, signal leaks and loose
connections.
 Used digital meter and computer software to detect problems inside and outsides
customer’s residents and businesses.
 Tracked data from completed tests, and developed solutions to any issues.

Customer Service
 Dedicated Customer Service Representative motivated to maintain customer
satisfaction and contribute to company success.
 Highly enthusiastic customer service professional with 10 years customer service
experience.
 Maintained composure and patience in face of difficult customer situations.

Sales Representative
 Explained company offerings to promote products and services to clients.
 Demonstrated that customers come first by serving them with a sense of
urgency.
 Maintained friendly and professional customer interactions.

Employment History
 2013-Present Automotive Technician U.S. Army
 2011-2013 Field Technician Time Warner Cable
 2010-2011 Installer KTS Cable Inc.
 2009-2009 Messenger/Driver Garda Cash Logistic
 2009-2009 Satellite Dish Installer DTV Home Services II
 2006-2008 Messenger/ATM Teach Brinks Inc.
 2004-2006 Supervisor Rite Aid

Education
 My Computer Career Information System Technology Administrator , Raleigh,
NC
 Fayetteville Technical College 34 Semester units in Networking Technology,
Fayetteville, NC