Dell
DHCP
Dialogic
DSL
EIGPR
Ethernet
Fiber
FTP
Gateways
HP
HTTP
HTTPS
IOS
IP
Juniper
Linksys
Linux
Maintenance
Mera
Netgear
Network
Network Monitoring
Networking
OS
OSI
OSPF
Palladin
PC
Personal Computers
Protocols
RIP
Routers
Security
Servers
SCSI
SNMP
Subnetting
Switches
System
T-1
TCP
TCP/IP
Troubleshooting
UNIX
VLAN
VoIP
VPN
Windows
Wireless
Workstation
Professional Experience
BRIGHTLINK COMMUNICATIONS2012 to 10/14 Lead VoIP NOC Engineer
Recruited, interviewed, and trained new Network Operations Center (NOC) employees
Configured e-mail, phone, username, and passwords on Access Server
Installed, configured, and managed multiple Dell 1950, 2970, and R910 servers running Microsoft Windows and Linux Operating Systems
Installed and tested VPN connectivity on end devices
Monitored live customer and vendor call screens, interpreted statistical call graphs, and corrected contractual deviations
Received customer and vendor trouble calls, identified problem, resolved and tested, and closed tickets
Received, managed, and corrected all customer and vendor NOC engineer traffic escalations or outages
Monitored and managed multiple T-1, T-3, and Fiber connections
Created Cacti graphs for upper manager review
Monitored and corrected LNP loads
Identified CNAME issues and escalated accordinglyAssisted sales and marketing managers in collecting customer MSA Agreements
Performed Cat6 re-wiring and labeling of HQ equipment closet
Assisted Senior Engineer in the build of different VoIP platforms
Sprint Next star COMMUNICATIONS 2011 to 2012
Sprint Service Technician
Analyzed and repaired cell phones and wireless Internet devices
Disassembled and repaired HTC, Samsung, Motorola, and iPhones
Maintained and managed spare parts inventory levels
Opened, tracked, and closed customer trouble tickets using Sprint automated systems
Demonstrated and sold Sprint products and accessories
Handled walk-in customers and customer service calls
Opened store and setup for daily operations
Closed store and prepared for next day operations
Assisted in the daily cash counts, receipts, and deposits
Domino’s Pizza – Marietta, G, A 2009 to 2010
Attending DeVry University
Assistant Manager and Delivery Expert
Handled customer calls to resolve delivery conflicts and order discrepancies
Trained employees; and, Managed all revenues, expenses, and deposits
Maintained inventory and controller labor and food cost
Ensured customer satisfaction and retention
UNITED STATES MARINE CORPS – CAMP PENDLETON, CA 2007 to 2009
Motor Transport
Lead convoys to and from destinations
Instructed Marines on how to properly inspect and maintain vehicles
Organized and coordinated transport exercises
Ensured trucks were equipped with important materials
Performed weekly maintenance on military vehicles
Earned licenses for key military duties/functions
Education
Bachelor of Science Degree in Networking and Communications Management
DeVry University-Decatur, GA
Graduation May 2013
Dean’s list with a 3.86 GPA
Graduated Magna Cum Laude
Associates of Science Degree in Network Systems Administration
DeVry University-Decatur, GA
Graduated February 2012
Dean’s list with a 3.6 GPA