Speaker, Trainer, Master Strategist

Kathy is a world renowned trainer, recognized published author, and is considered one of the most sought after speakers and trainer in the call center industry. Kathy is a “master strategist” when it comes to call center solutions. Kathy’s quest is to provide the most up-to-date information and solutions for the Inbound and Out-bound Call Center Industry.
Author

Some of Kathy’s published books are, “Successful Telemarketing” a 500 page handbook on how to set and manage a profitable call center published by McGraw Hill, “Building Blocks To A Successful Call Center”, “Overcoming Objections”, “Objections Overruled”, “Scripts For The Telemarketing Professional”, “12 Steps To Successful Telemarketing”, “12 Steps To Successful Inside Sales”, and “12 Steps To Successful Customer Service.” While managing her business and enjoying her family, Kathy writes call center related articles for various local, national, and inter-national publications and trade journals. Additionally, Kathy has been seen interviewing and conducting talk shows for both radio and television stations globally. Kathy also plans to continue writing books, most of which will relate to the call center industry, while achieving her goal in becoming one of the most authoritative speakers, consult-ants, and authors in this Multi-Billion Dollar Industry!