Kramer & Associates is an independent, vendor-neutral consulting firm providing proven strategies to optimize call center, contact center and customer care performance through our call/contact center assessments.

We are recognized as Subject Matter Experts in call and contact center strategic assessments. By providing “thought leadership” our clients optimize performance of their call and contact centers for improved competitive advantage.

As independent, vendor-neutral, contact center consultants, our recommendations are based solely on our client’s goals, requirements, needs, and culture as well as our expertise and best practices.

To learn more about our strategic assessments and service offerings for call centers, contact centers, and customer care units, click on the buttons above.