A+ Certification Issued by CompTIA
HME Certified Issued by HME
Micro’s Audio Certified Issued by Oracle

EMPLOYMENT HISTORY
Traveling Field Technician 2016-Present
IST (Installation Services Technology-KC, MO based
Decommissioned equipment and cables from racks, rooms/data closets/ offices.
Installed new Broadcast/Network equipment, Servers, Routers into Racks and at workstations.
Built Racks according to specs, core drilled, bolted, and ground to earth.
Full PoS Deployment for Sonic, Taco Johns, McDonalds, Dairy Queen, 100% travel all over the midwest, and country.
Imaged and configured and tested the new server with new POS ready to be installed to a site Changing over to the Payment Card Industry Data Security Standard (PCI ,DSS) Taking down old network and building a new secure network supporting a new cashless appliance.
Mounted Monitors, LCD's in Racks, on walls and projectors on ceiling.
Installed Routers, Switches, Servers, and broadcast equipment.
Mounted Wireless Access Points as per directed throughout job site.
Fabricated cables according to color, type and specified lengths on wire list.
Terminated, crimped, soldered Connectors according to wire type.
Terminated cables on patch panels, 110 & 66 patch blocks, and modular jacks.
Ran cables according to pathway systems and blueprints.
Pulled Audio/Video/Data cables through conduit, Rack Ladders, cable trays, tiled ceilings, and under tiled floors.
Secured cables using tie wraps, D-rings, J-hooks, Velcro and other cable support systems.
Connected cables from equipment to equipment following wire list specifications.
Managed cables by cutting, labeling, coiling, bundling, sorting, pulling, and harnessing
Labeled, dress, form and lace cables.
Provided low voltage security systems for commercial environments.
Mounted and fastened control panels, sensors and video cameras.
Tested all installed equipment for proper functioning as stated by the manufacturer and client.
Diagnosed malfunctions of the systems and alarms and replaced accordingly
Installed PoPs (Point of Product) units for Sonic installs, inside installing controller, microphone, and speakers (1 for half duplex, 2 for full duplex)
Installed HME routers, wireless base units, data loop, terminals, control box.
Configured HME wireless base units, terminals, and control box.
Troubleshoot HME equipment issues
Supervised equipment returns, including obtaining all relevant data.
Install Micro's Audio Equipment, and necessary cabling.
Full Micro's PoS Deployment (Sonic)
Full N4 PoS Deployment (Sonic)
Make concrete loop cuts per instructions
Provide expense reports for travel expenses.
Fill out proper documentation, with company provided tablet, per job.

AT&T Tech Support 360 xxx-xxx-xxxx
Plumchoice @home
Provide Remote Computer Support on PC and Macintosh
Remove viruses and install antivirus software
Stop pop-ups and removing adware/spyware
Install home and small office networks to ensure security
Correct email and software problems
Troubleshoot and repair printer, scanner, digital camera and other peripheral problems
Assist with MP3 players, PDAs, and other mobile devices
Increase speed and maximize performance on computers
Perform standard maintenance, updates, and patches
Install, configure, and provide training on new software and hardware
Assist in data back-up processes
Set up secure wireless networks
Provide training to inexperienced customers
Fix error messages or frozen screens
Install and configure Office 2013, and 2016
Provide Office (365) 2013, and 2016 Support
Setup and configure DNS settings for MS Exchange
Configure Email settings for MS Exchange

Intuit Software Support
Teletech @ homexxx-xxx-xxxx
Answered questions for AnswerXchange about computer, browser, and printing issues
Answered customer question about software issues
Checked metric values daily

Desktop Repair Technician 2005-Present
Waltner Electric, Moundridge, KS
Configured and installed Windows 8, 7, XP, and previous versions of Windows
Troubleshoot and resolved desktop support issues
Installed, Configured, and Maintained Microsoft Office 2003, 2007, and 2010
Maintained the up to date operating procedures inside the IT department
Create user accounts and managed access control of desktop and Network applications
Worked with hardware and software dealers to confirm on time delivery
Maintained hardware and software record
Assembled complete computers for sale, and upgraded any necessary hardware
Windows Image Deployment

Alan Perkins Resume, Page 2

Experimental Trailer Assembly xxx-xxx-xxxx
Action Equipment, Moundridge, KS
Assembled trailers according to engineering blueprints
Adjust assembly procedure to accommodate for changes in planning
Maintained work area for inspection

CNC Machinist xxx-xxx-xxxx
The Bradbury Group, Moundridge, KS
Machined parts according to blueprint specification
Used machine to run prewritten programs for optimal accuracy
Used precision tools to check parts for tolerance
Operated forklift as necessary

Help Desk Technician xxx-xxx-xxxx
Hutchinson Community College, Hutchinson, KS
Began as a crew member, promoted to supervisor position
Supervise training and implementation of new products
Responsible for End-of-Day closeout on my assigned shifts
Utilized Microsoft Access and Crystal Reports to manage shift operations

Network Maintenance Technicianxxx-xxx-xxxx
Moundridge High School, Moundridge, KS
Wiped and cleaned all the computer hard drives on the network and reloaded with fresh install of Windows 98
Cleaned monitors, keyboards, and inside of towers
Assisted in removing student files and other required clean up on network drives

ACCOMPLISHMENTS
Published Author Poetry Collection: No Rose of Thorns 2007

EDUCATION
Kaplan University, Information Technology xxx-xxx-xxxx
New Horizons Computer Learning Centers 2011

RELATED COURSEWORK
Networking (Introduction to Networking, Administration and TCP/IP, Hardware and Router Configuration)
Programming (Introduction to Visual Basic, Visual Basic for Applications, Introduction to HTML)
Computer Simulation and Advanced Computer Courses
CompTIA A+ (2009 Objectives) (Windows 7)
CompTIA Network+ Certification (2009 Objectives)
Installing and Configuring Windows 7 Client
Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure
Configuring Windows 8.1Enterprise
CompTIA A+ (2012 Objectives)