- Excellent written and verbal communication skills - Computer Literacy (Microsoft Office)
- Superior troubleshooting skills - OSHA 30 hours certification
- Level 3 Alcatel Antenna Certification

Areas of Expertise
Leadership Scheduling
- Scheduled and tracked all installations and repairs - Served as Leadership
- Served as key contributing member to team goals - Ensure safety was followed

Experience
Signa Telecomm - Caguas, P.R. November 2006 to March 2015
Telecommunication Technician
Maintained composure and patience in face of difficult tasks in job areas. Trained new employees and explained protocols clearly and efficiently. Assisted in the development of new paths from beginning to end. Reported important problems to management. Ensure the work was completed to standards.

Burger King - Caguas, P.R. March 2004 to November 2006
Assistant Manager
Ensured that team member responsibilities were defined and understood. Established and maintained effective communication system. Took necessary steps to meet customer needs and effectively resolve food or service issues. Served orders to customers at windows, counters and tables. Closely followed standard presentation to ensure customer satisfaction. Followed all established restaurant practices and procedures.

Los Angeles County Department of Public Works, Alhambra CA August 1988 to April 2004
Administrative Assistant
Compile, copy, sort, and file records of office activities, business transactions, and other activities. Assisted customers over the counter, and answer questions about required paperwork. Extensive data entry and computer work. Operated office equipment and completes general office work

U.S. Army Reserve - Bell, CA November 1992 to July 2002
Sergeant - Interpreter/Translator (Spanish)
Defused tile situations with superior negotiation techniques. Effective decision-maker in high-pressure environments. Prepared reenlistment contracts for the reenlisted soldiers.

Education
Huertas Junior College - Caguas, P.R. 2006
Certification: Electricity

East Los Angeles Junior College - Monterey Park, CA 2001