- Excellent communication skills.
- Good listener and self-starter.
- Able to work in toughest situations with a natural smile.

E M P L O Y M E N T H I S T O R Y
A c a d e m i c C o m p u t e r S e r v i c e s I T d e p a r t m e n t ,
E d m o n d s C o m m u n i t y C o l l e g e
L y n n w o o d, WA
Current
- Responsible for monitoring, installing, and updating computers using multiple programs and software.
- Managed student’s school accounts through project management programs.
- Delivered customer service to students seeking trouble shooting techniques on student accounts, network issues,
computers, data, user interface, quizzes and exams, online classroom functions, etc.
- Installed and configured hardware as needed by assembling and reassembling computers.
- Provided ongoing technical support to individuals, such as students, staff, and professors.
C a s h i e r , H e l l y Ha n s e n 10/1/2009 — 1/3/2010
Lynnwood, WA
- Inventory and cash management through submission of restocking orders, managing Just-In-Time product deliveries,
customer sales, storage of pre-sold merchandise, and coordination with logistics personnel.
- Pursued team goals and met objectives in synergy with other operations such as process management and inventory
supply to ensure smooth process flows.
- Customer Relationship Management by building and maintaining relationships with new and current clientele for
increased business, referrals and cross-sell opportunities for credit cards.
- Consistently received 5 stars from customers in monthly ratings.

E D U C A T I O N 2011 — 2013
Edmonds Community College
Lynnwood, WA
- Associate of Technical Arts – Construction Management