Harper College                                                                                                                                                                                   2014

Cisco CCNA Network Specialist Certificate                                                                                                                        Palatine, IL

DeVry University                                                                                                                                                                                  1997 - 2000                                                    

Associate of Applied Science in Electronics                                                                                                                             Kansas City, MO

University of Kishinev                                                                                                                                                                        1976 - 1980                                                

Bachelor of Science in Constructions and Mechanics                                                                                                            Kishinev, Moldova

SUMMARY OF QUALIFICATIONS

• An experienced Electronics and Telecommunication professional with an extensive training and skills in the field.
• Experienced in electronics equipment, engineering, design, and product testing and inspection, quality control and customer relationship management. Solid computer skills.
• Ownership and result driven with strong analytical and problem solving skills.
• Ability to manage multiple tasks simultaneously, meeting scheduled deadline and generate results.
• Highly motivated hard working professional with an outstanding work ethics and disciplined.
• Can easily adapt to a new work places and environments. Creative and accurate with work.
• Excellent ability to quickly and efficiently learn new software and applications.

PROFESSIONAL EXPERIENCE

AT&T Inc. National Customer Service Center                                                                                                                   2011-2014                                                                                

Maintenance Administrator                                                                                                                                             Hoffman Estates, IL

Processed customer’s requests and trouble reports using NTEL Database, Mechanized Loop Testing (MLT), Work Force                  Administration (WFA) and other mechanized systems. Communicated with customers to verify service appointments and subscriber’s service problems. Performed tests using MLT and other testing mechanisms. Interpreted test results to determine the status and integrity of service. Coordinated the maintenance of AT&T provided services in order to deliver accurate and on-time service to customers. Prioritized tickets for proper routing and statuses, which involved dealing with external customers. Updated databases and corrected errors. Communicated with all other departments and customers regarding the disposition and status of the trouble reports.

AT&T Inc. Cable Network Dispatch Center                                                                                                                            2008 - 2011                                         

Maintenance Administrator                                                                                                                                                      Hoffman Estates, IL

Processed cable outage reports, monitored statewide alarm for Pair Gain systems, drops and cable removing requests due to demolition activities. Developed and maintained Excel spreadsheet and for demolition requests. Assigned trouble reports to field technicians using FORCE dispatching system.

AT&T Inc. 5E Switching Center                                                                                                                                                     2002 - 2008

Telecommunication Specialist                                                                                                                                                 Chicago, IL

Maintained all type central office equipment of 5E Lucent switches and DSL Network through testing, repair, analysis to provide the various types of communication available. Performed routine testing on normal and emergency power facilities equipment. Installed test and maintain various types of voice and carrier equipment, including official communications services, troubleshooting and repair trunk circuits. Work on analog and digital equipment/circuits which required analysis of software and hardware problems.

AT&T Inc. Broadband DSL Center                                                                                                                                        2001 - 2002

Telecommunication Specialist                                                                                                                                                Chicago, IL

Responsibility included turning on, testing, troubleshooting and maintenance elements of DSL network (CISCO 6400, CIENA 4100/7100, and AFC UMS 100 optical switches), monitoring, surveillance and upgrades of CISCO, CIENA, ALCATEL Litespan 2000/2012 and AFS switches to ensure network connectivity between central office and remote terminal facilities, provisioning ATM network over DS3, OC3, OC3C and OC12. Provided technical support to field technicians for installation and repair of ADSL circuits and equipment.

Livers Bronze Company                                                                                                                                                                 1992 - 2000

Mechanic                                                                                                                                                                                                          Kansas City, MO

Fabrication of architectural metals handrails and specialty sheet metal products for elevator cabs assembly.

REFERENCES