Employee relations Training and development
Staffing and recruiting professional Exceptional customer service
Payroll expertise Effective negotiator
Compensation/benefits administration Customer Relationship Management (CRM)

EXPERIENCE
SCOTT KRONER PLC
Charlottesville, VA
Collections Supervisor 01/2006 to Current
Recruit, hire and train new employees for civil litigation and collections practice. Mentor, coach and Cross-Train firm
employees. Identify inefficiencies and make recommendations for process improvements. Review, investigate and
correct errors and inconsistencies in Trust Account financial entries, documents and reports. Act as court liaison between
judges, court administration, attorneys, government agencies and the public.
RSI ENTERPRISES, INC
Charlottesville, VA
Division Manager 11/2004 to 12/2005
Maximized operational effectiveness across territory and supervised local managers. Assessed effectiveness of
collections representatives. Established clear lines of communication between business and clients. Reviewed and
renegotiated key contracts. Designed employee motivation strategies and contests. Submitted monthly reports to senior
management.
STEP ONE, INC.
Charlottesville, VA
Vice President of Operations 08/2000 to 04/2004
Maintained compliance with company and legal requirements. Managed operations in accordance with budget
requirements. Administered marketing strategies. Coordinated and directed project meetings. Implemented training
programs for compliance guidelines, HIPAA and FDCPA. Analyzed program data to assist in strategic decision-making
with President and board of directors.
STEP ONE, INC.
Charlottesville, VA
Advanced Collections Supervisor 07/1997 to 08/2000
Oversaw training and daily performance of advanced collections staff. Developed and administered department
objectives and goals. Reviewed delinquent client accounts and made recommendations for civil action utilizing
information obtained from credit bureau investigations and skip tracing. Liaised directly with clerks offices and made
regular General District Court appearances to obtain judgments and participate in contested cases.

EDUCATION
BACHELOR OF SCIENCE: BUSINESS MANAGEMENT 1995
Virginia State University, Petersburg, VA

REFERENCES
Available upon request.