Human Resources Business Leader

Succession Planning • Organizational Development • Benefits & Compensation Administration

Change Management • Regulatory Compliance • Workers’ Compensation (WC) • HRIS • ATS • LMS

Computer Skills: Kronos, ADP, Paychex, Lawson, Microsoft Office Suite


VetSpecialty Hospitals of the Carolinas – Cary, NC March–December 2015 (company sold/position phased-out)
HR Manager (Area)

Hired to establish HR department for group of veterinary hospitals with 3 locations (Cary, Raleigh, and Durham) and 220 employees. Orchestrated daily HR functions and supervised Training and Development Manager and HR Specialist. Counseled leadership on employee engagement and performance matters. Collaborated with executive team throughout implementation of business plans and led change management initiatives to bring transition in operational, technical, and strategic aspects of the organization. Drafted and instituted policies/procedures and ensured compliance with necessary employment laws. Devised/delivered organization-wide training courses and supported management personnel in preparation and initiation of succession/staff development plans.

Administered annual evaluation process and worked closely with supervisors to put in place proactive performance management system to drive associates/organization toward desired performance goals.

Created single employee handbook for all personnel, consolidating 2 previous versions drafted for exempt and non-exempt staff.

Significantly increased efficiency by converting employee forms to fillable versions with e-signature capability and introducing online uniform ordering system.

Simplified WC incident reporting procedures to better track rates for each location and eliminate billing errors.

Retained to oversee HR due diligence throughout company acquisition.

The Forest at Duke – Durham, NC 2011–2015
Director of HR

Enlisted to improve consistency of policies and procedures, implement LMS, and enhance safety for premier non-profit facility with 285-member workforce. Presided over day-to-day HR operations encompassing full life-cycle recruiting, talent and diversity management, regulatory/legal and corporate compliance, performance evaluation, staff training and development, succession planning, and benefits/compensation administration. Fulfilled role as strategic business partner, consultant for safety committee, and advisor to management regarding employee relations concerns. Supervised HR Generalist, controlled $100K annual department budget, and directed employee appreciation program. Monitored turnover rates, conducted/analyzed exit interviews, and recommended changes within the organization as necessary. Responded to WC claims and provided representation in personnel-related hearings/investigations.

Implemented online LMS that boosted productivity and raised training compliance by 60%.

Actively investigated and resolved employee relations issues and provided decisions and recommendations for additional training, corrective action, to include termination.

Streamlined injury/incident reporting process and reduced workplace incidents by 50% through hands-on leadership of safety program and introduction of upgraded safety practices and training.

Spearheaded complete revision of employee policy manual to ensure alignment with current business practices and employment labor laws.

Launched “Career Ladders” program to clearly define job roles and levels as well as expand opportunities for growth and advancement.

Developed “Service Day” program to give back to the community and encourage volunteerism among personnel, increasing staff satisfaction and elevating organization’s image.

Established “Job Shadow” program to enable associates to learn more about other roles and responsibilities outside of their normal working environment.

Kisco – Raleigh, NC 2007–2011
Director of HR

Delivered HR support and leadership for 120 employees of upscale for-profit community. Counseled senior management on employee relations issues. Controlled HR budget and associated reporting, benefits, and biweekly payroll for exempt/non-exempt personnel. Executed recruiting initiatives including prescreening tasks, career fair representation, and new employee onboarding. Orchestrated staff training and managed LMS. Interpreted and enforced policies, procedures, and employment/labor laws. Chaired safety committee and tracked work-related incidents.

Selected to fill in for Executive Director as needed and served as backup for marketing and sales team.

Maximized staff engagement and boosted morale by actively addressing concerns based on one-on-one meetings, analyzing employee satisfaction survey data/creating action plans to address weaknesses, and facilitating focus groups. Created “Employee of the Quarter” program to recognize outstanding employee performance.

Omega ILS – Raleigh, NC 2006–2007
HR Manager

Chosen to run HR department for behavioral health agency and help Program Manager steer operations for 5 facilities. Administered payroll and benefits, coordinated open enrollment period and worked closely with benefits broker. Held full responsibility for recruiting, staff training/development, employee relations, and conflict resolution. Provided guidance and direction to supervisors/team leaders and supplied instruction on performance management and effective interviewing practices. Collaborated with Director of Operations and Director of Finance to prepare for and facilitate annual state audits.

Developed comprehensive key procedures manual for new management staff and provided extensive leadership and guidance to ensure proficiency.

Additional Experience:

HR Generalist – Piedmont Research Center, Morrisville, NC

Quality Assurance Associate – Nortel Networks, Creedmoor, NC

HR Associate – Business Telecommunications, Inc., Raleigh, NC


MBA Candidate (Concentration - HR Management), Baker College, Flint, MI (Online) -Anticipated graduation Jan. 2017

BBA in HR Management, Baker College, Flint, MI (Online) – 2015

Professional in Human Resources Certification (PHR), HR Certification Institute (HRCI)

Facilitator Certification, Leadership and Development Programs, AchieveGlobal Inc.

Member – Society for Human Resource Management (SHRM)

Last Resume Update April 13, 2016
Address Durham
E-mail lock Locked
Phone Number lock Locked
Resume File Charlene-Keith-PHR-Resume.doc 63.5 kB
Spanish Speaking? No
Willing to Relocate? No

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